Promise VSky H3970hDM, Product Manual

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System Does Not Boot up at First Integration
Board-to-Board Power Connector Not Plugged In
Check the connection between the motherboard and the docking board, and the connection between the
docking board and the middle plane. If one of them is not connected fully in place, the system will not boot up.
Please ensure that they are fully connected.
Processor Issues
No boot situations can be caused by any of the following.
If you have installed an incompatible processor, the system will not boot. Ensure the selected processor model
is correct for your motherboard. Some processors require specific server board versions and BIOS revisions. To
find the supported processor list for your board, please contact field representatives.
If the processor is compatible, try removing and reinstalling the processor to ensure it is installed correctly.
If the processor overheats, the system may not boot or may shut down shortly after booting.
• Make sure that the thermal interface material or the thermal grease is applied to the processor properly.
• Make sure that the power supply fan is running properly and any other external case fans are running
properly.
• Make sure that the air intakes for the external fans are unobstructed and have at least several inches
away from walls and other items.
Memory Issues
No boot situations can be caused by any of the following.
•
If you have installed incompatible memory modules, the system may not boot. Verify the memory you've
installed has been tested with your board. To find the tested memory list for your board, please contact
field representatives. If the memory is compatible, try removing and reinstalling the memory modules to
ensure they are installed correctly.
•
Some motherboards require you to populate the memory sockets starting with the first socket. The
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