Promise VSky H3970hDM Product Manual Download

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This document lists troubleshooting tips if your server does not boot up properly.

Contents:

•

System Does Not Boot up at First Integration

•

Power Connector Not Plugged In

•

Processor Issues

•

Memory Issues

•

Monitor Issues

•

Power Supply and Chassis Issues

•

Cable Issues

•

Electrical Short or Overload

•

Defective Components

•

System Used to Boot up and Now Does Not

•

New Processor or Additional Memory was Installed

•

New PCI Express* Card was Installed

•

New Drive was Installed

•

New Software or Drivers were Installed

•

Settings Were Changed in BIOS

•

Collecting System Event Log for investigation

•

Examples of troubleshooting system boot issues

•

Fans don't spin when power button pressed

•

BIOS or board logo appear, but OS load screen never appears

•

OS load screen appears, but nothing further

•

OS fully loads, but errors are seen

VSky H3970 Product Manual

Promise Technology, Inc.

Summary of Contents for VSky H3970hDM

Page 2: ...To remove a HDD 20 To install a HDD22 3 5 SATA SASHDDBackplanes 24 To remove the backplane 24 To install the backplane 25 2 5 SATAHDD SSDs 26 To remove a HDD 27 To install a HDD28 Motherboard Assemblies 30 To remove the motherboard assembly 30 To install the motherboard assembly 31 2 5 SATAHDD SSDCage 32 To remove the HDD cage 33 Fan Duct 34 To remove the fan duct 34 To install the fan duct 34 Hea...

Page 3: ...sole Redirection Settings71 Network Stack 73 Boot Menu 74 Security Menu 76 Security Menu 77 Server Management Menu 78 System Event Log80 View FRU Information 81 BMC Network Configuration 82 Save Changes and Exit Menu 83 Utility 84 BIOS Requirements 84 ROM Flash 84 Updating the BIOS 85 Contacting Technical Support 86 Limited Warranty 90 Disclaimer of other warranties 91 Your Responsibilities 92 Ret...

Page 4: ...international copyright act No one may transmit adapt assign compile rent sale change copy reproduce distribute publish display broadcast or use in any way the content of this manual in whole or in part for any other purpose whatsoever without the prior written permission of Promise Technology Inc iv VSky H3970 Product Manual Promise Technology Inc ...

Page 5: ...v Product Manual About ...

Page 6: ...rovides helpful information such as hints or alternative ways of doing a task Caution Information to prevent damage to the components when trying to com plete a task Important Information that you must follow to complete a task Warning Information to prevent injury to yourself when trying to complete a task vi VSky H3970 Product Manual Promise Technology Inc ...

Page 7: ...quired for safe operation of the equipment is not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protectio...

Page 8: ...cted and power cords are not damaged If any damage is detected contact your dealer as soon as possible To avoid short circuits keep paper clips screws and staples away from connectors slots sockets and circuitry Before opening the chassis panels make sure all power cords are un plugged Avoid dust humidity and extreme temperatures place the server on a stable surface If the power supply is broken d...

Page 9: ...ent a possible shock from touching two surfaces with different electrical potentials Electrical Safety Important Motherboards adapters and disk drives are sensitive to static electricity discharge These devices are wrapped in antistatic bags to prevent this damage Take the fol lowing precautions If you have an antistatic wrist strap available use it while handling the device Do not remove the devi...

Page 10: ...Replace only with the spare parts designated for this product Caution This server is provided with an internal Lithium battery or battery pack There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated For more information about battery replacement or proper disposal con tact an authorized reseller or your authorized service provider Battery Rep...

Page 11: ...g Laser Peripherals or Devices Safety Important This product was evaluated as Information Technology Equipment ITE which may be installed in offices schools computer rooms and similar commercial type locations The suitability of this product for other product categories and environments such as medical industrial residential alarm systems and test equipment other than an ITE application may requir...

Page 12: ...evices In regions that are susceptible to electrical storms we recommend you plug your system into a surge suppresser and disconnect telecommunication lines to your modem during an electrical storm Provided with a properly grounded wall outlet Provided with sufficient space to access the power supply cord s because they serve as the product s main power Mechanical Loading Mounting of the equipment...

Page 13: ...roduct s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the cross sectional area of the wires must be a minimum of 1 00mm or 16AWG and the length of the cords must be between 1 8m 6 feet and 3 6m 12 feet If you have questions about the type of power cord to use contact an authorized service...

Page 14: ...y module slots for each motherboard enable you to add up to 256GB of total memory VSky H3970 Series Model VSky H3970rDM VSky H3970hDM VSky H3970hDR VSky H3970rSM Storage 70 x 3 5 SATA SAS 70 x 3 5 SATA SAS 70 x 3 5 SATA SAS 70 x 3 5 SATA SAS HDD configuration 35 35 RAID 35 35 HBA 70 70 HBA 1 70 RAID OS Support Windows Server 2008 R2 Service Pack 1 x64 Windows Server 2012 x64 Windows Server 2012 R2...

Page 15: ...ystem Overview System Top View VSky H3970 70 70 System Top View 1 Motherboard Assemblies Upper and Lower 2 System Fan Module 3 HDDs for Motherboard 1 2 2 VSky H3970 Product Manual Promise Technology Inc ...

Page 16: ...System Top View VSky H3970 35 35 System Top View 1 Motherboard Assemblies Upper and Lower 2 System Fan Module 3 HDDs for Motherboard 1 4 HDDs for Motherboard 2 3 Product Manual Introduction ...

Page 17: ...even backplanes with HDD LEDs are located on the front System Front View 1 HDD Backplane 1 2 HDD Backplane 2 3 HDD Backplane 3 4 HDD Backplane 4 5 HDD Backplane 5 6 HDD Backplane 6 7 HDD Backplane 7 8 HDD Activity LED 9 HDD Fail LED 10 HDD Online LED 4 VSky H3970 Product Manual Promise Technology Inc ...

Page 18: ...Back View The server back view includes upper and lower motherboard assemblies the back panels with system buttons and LEDs and four power supplies System Back View 5 Product Manual Introduction ...

Page 19: ...therboard Power LED 15 Motherboard UID LED 16 Motherboard Health LED 17 2 5 HDD Activity LED 18 Speed LED of SFP1 19 Link Activity LED of SFP1 20 Speed LED of SFP2 21 Link Activity LED of SFP2 22 Link LED of Management NIC Port 23 Activity LED of Management NIC Port 24 Power Supply 1 25 Power Supply 2 26 Power Supply 3 27 Power Supply 4 28 Power Supply Status LED 29 Power Connector 6 VSky H3970 Pr...

Page 20: ...DD Activity Green Blinking HDDs are accessing data RAID optimal or RAID rebuilding Off No HDD or HDD is installed but no data access RAID optimal HDD Fail Red On HDDs are failed or HDD backplane power fails HDD Online Green On HDDs install RAID optimal Off No HDD 7 Product Manual Introduction ...

Page 21: ...meets degraded state e g Non critical temp voltage threshold Red On Non recoverable failure e g Non recoverable temp voltage threshold Blinking Critical alarm e g Critical temp voltage threshold Off AC power off system is unplugged AC power on system is powered off and in the standby state no prior degraded critical non recoverable state Motherboard 1 2 UID Blue On Identification Blinking System i...

Page 22: ... 10Gbps connection On Green 10GbE Speed 1Gbps connection On Amber 100Mbps connection Off LED Information of SFP LED Information of Management NIC Port Type of LED Color Status Function Management NIC Link Green On LAN link Off No connection Activity Green Blinking LAN link and access Off No access 9 Product Manual Introduction ...

Page 23: ...Amber Blinking HDD is rebuilding Off No HDD or SATA HDD installed but not accessing HDD Online Green On HDD is installed Off No HDD Note When the link LED of management NIC port is green and the activity LED of management NIC port is off it means link success but no traffic for the management NIC port When both the link and activity LED of management NIC port are off it means no connection for the...

Page 24: ...ase take the actual shipment as standard Caution Moving the Power On Off switch to the Off position does not completely remove power from the system Some portions of the power supply and some internal circuitry remain active Disconnect all power cords from the server to completely remove power from the system Warning To reduce the risk of injury from electric shock remove the power cord to complet...

Page 25: ...Motherboard Overview The following illustrations display the most important motherboard components Motherboard Components 12 VSky H3970 Product Manual Promise Technology Inc ...

Page 26: ...ocessor Socket 1 CPU1 16 CPU1 DIMM with ECC Slots D1 D0 J16 J15 17 CPU1 DIMM with ECC Slots C1 C0 J14 J13 18 Force ME Firmware Update Jumper J34 19 ME Firmware Recovery Jumper J23 20 SGPIO Connector J46 21 SATA Connector 0 1 J41 J40 22 BIOS Recovery Jumper J22 23 Front Panel USB Connector J17 24 Intruder Header J53 25 CMOS Clear Jumper J52 26 Backplane Sensor Connector J59 27 Front Panel Connector...

Page 27: ...ly and disassembly making the replacement of internal components very convenient Reminder Before you remove or install the top front cover chassis cover make sure the server is not turned on or connected to the AC power 14 VSky H3970 Product Manual Promise Technology Inc ...

Page 28: ...ly to the front and remove it along the direction of the arrow 3 Loosen the screws on the top rear chassis cover 4 Slide the rear cover horizontally to the front and remove it along the direction of the arrow Removing the Top Front Chassis Cover Removing the Top Rear Chassis Cover 15 Product Manual Hardware Setup ...

Page 29: ...n the chassis as shown below and then slide it to the back until it is closed 2 Secure the rear chassis cover with two screws Sliding the Top Rear Chassis Cover to the Back Tightening the Screws of Rear Chassis Cover 16 VSky H3970 Product Manual Promise Technology Inc ...

Page 30: ...connected with the rear chassis cover in place 4 Secure the front chassis cover with one screw Caution This system must be operated with the chassis cover installed to ensure proper cooling Sliding the Top Front Chassis Cover to the Back Tightening the Screw of Front Chassis Cover 17 Product Manual Hardware Setup ...

Page 31: ...n the right side of the power supply along the direction of the arrow 3 At the same time pull out the power supply The power supply takes considerable force to remove Reminder Before you remove or install the top front cover chassis cover disconnect all necessary cables Removing the Power Supply 18 VSky H3970 Product Manual Promise Technology Inc ...

Page 32: ...ower supply Insert the replacement power supply firmly into the bay The retaining clip should snap Connect the AC power cord to the replacement power supply Installing the Power Supply 19 Product Manual Hardware Setup ...

Page 33: ...bly out of the HDD bay Reminder Before you remove or install the 3 5 SATA SAS HDD follow the steps below 1 Remove the chassis cover To remove the chassis cover see Chassis Cover on page 14 2 Disconnect all necessary cables Important The VSky H3970 70 70 only supports 3 5 SAS hard drives Removing the HDD Assembly 20 VSky H3970 Product Manual Promise Technology Inc ...

Page 34: ...4 Loosen the four screws that secure the HDD 5 Lift the HDD out of the HDD tray Removing the HDD 21 Product Manual Hardware Setup ...

Page 35: ...D tray with four screws 3 Carefully insert the HDD assembly into the HDD bay with the lever lifted until it completely enters the HDD bay 4 Push the lever back in place Placing the HDD in to the HDD Tray Fastening the Screws 22 VSky H3970 Product Manual Promise Technology Inc ...

Page 36: ...Caution Make sure that the HDD is connected to the HDD connector on the back plane Installing the HDD Assembly 23 Product Manual Hardware Setup ...

Page 37: ...ne assembly Reminder Before you remove or install the 3 5 SATA SAS HDD backplane please follow the steps below 1 Make sure the server is not turned on or connected to AC power 2 Remove the chassis cover To remove the chassis cover see Chassis Cover on page 14 3 Remove the HDDs To remove the HDDs see 3 5 SATA SAS HDDs on page 20 4 Disconnect all necessary cables Loosening the Screw 24 VSky H3970 Pr...

Page 38: ...sembly out of the cage 4 Loosen the screws that secure the backplane 5 Remove the backplane out of the tray To install the backplane Reverse the steps above to install the backplane Removing the Backplane Assembly Removing the Backplane 25 Product Manual Hardware Setup ...

Page 39: ...ientation before sliding it out The tray will not fit back into the bay if inserted incorrectly Reminder Before you remove or install the 2 5 SATA HDD SSDs follow these steps 1 Make sure the server is not turned on or connected to AC power 2 Disconnect all necessary cables 26 VSky H3970 Product Manual Promise Technology Inc ...

Page 40: ...se button 2 Pull the lever open 3 Slide the HDD assembly out of the HDD bay 4 Loosen the four screws that secure the HDD 5 Lift the HDD out of the HDD tray Sliding out the HDD Assembly Removing the HDD 27 Product Manual Hardware Setup ...

Page 41: ...o install a HDD 1 Place the HDD to the HDD tray 2 Secure the HDD to the HDD tray with four screws Placing the HDD to the HDD Tray Fastening the Screws 28 VSky H3970 Product Manual Promise Technology Inc ...

Page 42: ...Carefully insert the HDD assembly into the HDD bay with the lever lifted until it completely enters the HDD bay 4 Push the lever back in place Installing the HDD Assembly 29 Product Manual Hardware Setup ...

Page 43: ...cure the motherboard assembly Reminder Before you remove or install the motherboard assembly follow the steps below 1 Make sure the server is not turned on or connected to AC power 2 Disconnect all necessary cables Loosening the Screw 30 VSky H3970 Product Manual Promise Technology Inc ...

Page 44: ...ut of the chassis by using the handle To install the motherboard assembly 1 Push the motherboard assembly into the chassis until it s completely seated in place Removing the Motherboard Assembly Installing the Motherboard Assembly 31 Product Manual Hardware Setup ...

Page 45: ...ot turned on or connected to AC power 2 Remove the motherboard assembly To remove the motherboard assembly see To remove the motherboard assembly on page 30 3 Remove the 2 5 SATA HDD SSDs To remove the 2 5 SATA HDD SSDs see 2 5 SATA HDD SSDs on page 26 4 Disconnect all necessary cables Securing the Screw 32 VSky H3970 Product Manual Promise Technology Inc ...

Page 46: ... cage 2 Remove the HDD cage out of the motherboard assembly along the direction of the arrow 3 Loosen the screws that secure the 2 5 HDD backplane 4 Remove the 2 5 HDD backplane Removing the HDD Cage Removing the 2 5 HDD Backplane 33 Product Manual Hardware Setup ...

Page 47: ...minder Before you remove or install the fan duct follow the steps below 1 Make sure the server is not turned on or connected to AC power 2 Remove the motherboard assembly To remove the motherboard assembly see To remove the motherboard assembly on page 30 3 Disconnect all necessary cables Removing the Fan Duct 34 VSky H3970 Product Manual Promise Technology Inc ...

Page 48: ...ected to AC power 2 Remove the motherboard first To remove the motherboard please see To remove the motherboard on page 40 3 Disconnect all necessary cables Caution Before you put the heat sink on top of the installed processor please do not forget to check if the grease is complete on bottom of the heat sink Note The heat sink used in the figure below is just for your reference Please choose an a...

Page 49: ...nstall the processor follow the steps below 1 Make sure the server is not turned on or connected to AC power 2 Remove the motherboard first To remove the motherboard please see To remove the motherboard on page 40 3 Remove the heat sink To remove the heat sink please see Heat Sink on page 41 4 Disconnect all necessary cables Opening the Load Plate 36 VSky H3970 Product Manual Promise Technology In...

Page 50: ...3 Lift the processor out of the socket 4 Close the load plate 5 Lock the load lever Lifting the Processor out of the Socket Placing the Processor 37 Product Manual Hardware Setup ...

Page 51: ...ace press it firmly on the socket while you push down the socket lever to secure the processor The lever clicks on the socket indicating that it is locked The processor fits only in one orientation Do not force the processor into the socket to avoid bending the pins and damaging the processor If the processor does not fit completely check its orientation or check for bent pins Closing the Load Pla...

Page 52: ...pports sixteen DDR3 with ECC 800 1066 1333 1600 MT s UDIMMs RDIMMs and LRDIMMs There are four DDR3 channels per processor on the motherboard The DIMM sequence of sixteen DIMM sockets is respectively shown below DIMM Sequence CPU0 CPU1 39 Product Manual Hardware Setup ...

Page 53: ... DIMM Reminder Before you remove or install the DIMM follow the steps below 1 Make sure the server is not turned on or connected to AC power 2 Remove the motherboard first To remove the motherboard please see To remove the motherboard on page 40 3 Disconnect all necessary cables Lifting the DIMM out of the Socket 40 VSky H3970 Product Manual Promise Technology Inc ...

Page 54: ...he break on the socket Carefully insert the DIMM into the socket until the retaining clips snap back in place Caution DIMMs fit in only one direction DO NOT force a DIMM into the socket to avoid damaging the DIMM Pressing the Retaining Clips Outward Inserting the DIMM into the Socket 41 Product Manual Hardware Setup ...

Page 55: ...d 4 Intruder Header Disabled Enabled 5 CMOS Clear Disabled Enabled 6 Password Clear Disabled Enabled System Jumper Settings The location of jumpers on the motherboard is shown below Note The in the table of system configuration jumpers describes the default status System Jumper Settings 42 VSky H3970 Product Manual Promise Technology Inc ...

Page 56: ...e for the motherboards backplanes and disk drives The sequence of system fans is shown below for your reference Reminder Before you remove or install the system fans follow the steps below 1 Make sure the server is not turned on or connected to the AC power 2 Remove the chassis cover To remove the chassis cover see Chassis Cover on page 14 3 Disconnect all the necessary cables System Fan Sequence ...

Page 57: ...Remove the system fan cage out of the chassis along the direction of the arrow 3 Loosen the screws that secure the back cover 4 Remove the back cover out of the system fan cage Removing the System Fan Cage Removing the Back Cover 44 VSky H3970 Product Manual Promise Technology Inc ...

Page 58: ...ans Reverse the steps above to install the system fans Note When installing the system fan cage into the chassis the arrows on the system fan cage must point to the direction of power supplies 45 Product Manual Hardware Setup ...

Page 59: ... auto configuration manager The configuration utilities update a checksum for both areas so potential data corruption is detected by the BIOS before the hardware configuration is saved If the data is corrupted the BIOS requests that the user reconfigure the system and reboot Note In following table Settings in bold are BIOS Setup Defaults Note Because the BIOS code is the most often changed part o...

Page 60: ...ds Settings Comments Main System language English The default language used for the BIOS interface This cannot be changed System time Current time Displays the current time System date Current date Displays the current date 47 Product Manual BIOS Setup ...

Page 61: ...store AC Power Loss Power off Power on Last state Specify what state to go to when power is re applied after a power failure G3 state Intel R VT d Disabled Enabled Enabled Disabled Intel R Virtualization Technology for Directed I O 48 VSky H3970 Product Manual Promise Technology Inc ...

Page 62: ...isabled Enable or disable the security device This is configurable only if Security Device Support is Enabled Note that the your computer will reboot during system restart in order to change the state of the security device Pending operation TPM None Enable Take Ownership Disable Take Ownership TPM Clear Schedule and operation for the security device Note that the your computer will reboot during ...

Page 63: ...CPU Configuration 50 VSky H3970 Product Manual Promise Technology Inc ...

Page 64: ...lasses of malicious buffer overflow attacks when combined with a supporting OS Windows Server 2003 SP1 Windows XP SP2 SuSE Linux 9 2 RedHat Enterprise 3 Update 3 Hardware Prefetcher Disabled Enabled To turn on off the Mid Level Cache L2 streamer prefetcher Adjacent Cache Line Prefetch Disabled Enabled To turn on off prefetching of adjacent cache lines DCU Streamer Prefetcher Disabled Enabled Enabl...

Page 65: ...Socket 0 CPU Configuration 52 VSky H3970 Product Manual Promise Technology Inc ...

Page 66: ...CPU Power Management Configuration 53 Product Manual BIOS Setup ...

Page 67: ...le Disable Set Floor Frequency Turbo Mode Disabled Enabled Enable Disable Turbo Mode Note This option is shown when plugged CPU supports this function P STATE Coordination HW_ALL SW_ALL SW_ANY Change P STATE Coordination type CPU C3 Report Disabled Enabled Enable Disable CPU C3 ACPI C2 report to OS CPU C6 Report Disabled Enabled Enable Disable CPU C6 ACPI C3 report to OS CPU C7 Report Disabled Ena...

Page 68: ...ields Menu Fields Settings Comments Main QPI Quick Path Interconnect Link Frequency Select Auto 6 4 GT s 7 2 GT s 8 0 GT s Use to select QPI Link frequency setting QPI Link1 Enabled Disabled Enable or Disable QPI Link1 55 Product Manual BIOS Setup ...

Page 69: ...rror Logging Submenu Fields Menu Fields Settings Comments Advanced Runtime Error Logging Runtime Error Logging Support Disabled Enabled Enable Disable Runtime Error Logging Support 56 VSky H3970 Product Manual Promise Technology Inc ...

Page 70: ... Hot Plug Support NOTE This option is shown when SATA Mode is AHCI Mode or RAID Mode Serial ATA Controller 0 Disabled Enhanced Compatible Enabled disable serial ATA Controller 0 NOTE This option is only shown when SATA Mode is IDE Mode Serial ATA Controller 1 Disabled Enhanced Enabled disable serial ATA Controller 1 NOTE This option is only shown when SATA Mode is IDE Mode 57 Product Manual BIOS S...

Page 71: ...USB Configuration 58 VSky H3970 Product Manual Promise Technology Inc ...

Page 72: ...t The EHCI ownership change should be claimed by EHCI driver Port 60 64 Emulation Disabled Enabled Enables I O port 60h 64h emulation support This should be enabled for the complete USB keyboard legacy support for non USB aware OSes Device Name Auto Floppy Forced FDD Hard Disk CD ROM Mass storage device emulation type AUTO enumerates devices according to their media format Optical drives are emula...

Page 73: ...ime Memory Hole Switch Submenu Fields Menu Fields Settings Comments Advanced Runtime Memory Hole Switch Runtime Memory Hole Switch Disabled Enabled Enable AFU to work under Xen Dom0 60 VSky H3970 Product Manual Promise Technology Inc ...

Page 74: ... Post Report Disabled Enabled Post Report Support Enabled Disabled Delay Time 0 1 2 3 4 5 6 7 8 9 10 Until press ESC Post Report wait time 0 10 seconds Info Error Message Disabled Enabled Info Error Message Support Enabled Disabled Summary Screen Disabled Enabled Summary Screen Support Enabled Disabled 61 Product Manual BIOS Setup ...

Page 75: ...Super IO Configuration 62 VSky H3970 Product Manual Promise Technology Inc ...

Page 76: ... 2F8h IRQ 3 4 5 6 7 10 11 12 IO 3E8h IRQ 3 4 5 6 7 10 11 12 IO 2E8h IRQ 3 4 5 6 7 10 11 12 Select an optimal setting for Super IO device Serial Port 1 COMB Disabled Enabled Enable or Disable Serial Port COM Device Setting IO 3F8h IRQ 4 Current setting for COM port Change Settings Auto IO 3F8h IRQ 4 IO 3F8h IRQ 3 4 5 6 7 10 11 12 IO 2F8h IRQ 3 4 5 6 7 10 11 12 IO 3E8h IRQ 3 4 5 6 7 10 11 12 IO 2E8h...

Page 77: ...Menu Fields Settings Comments Advanced PCI Express Settings Console Redirection Disabled Auto Force L0s Set the ASPM Level Force L0s Force all links to L0s State AUTO BIOS auto configure DISABLE Disables ASPM 64 VSky H3970 Product Manual Promise Technology Inc ...

Page 78: ...ME Subsystem 65 Product Manual BIOS Setup ...

Page 79: ...Memory Configuration 66 VSky H3970 Product Manual Promise Technology Inc ...

Page 80: ...DR3 800 Force DDR3 1066 Force DDR3 1333 Force DDR3 1600 Force DDR Speed Channel Interleaving Auto 1 Way 2 Way 3 Way 4 Way Select different Channel Interleaving setting Rank Interleaving Auto 1 Way 2 Way 3 Way 4 Way Select different rank Interleaving setting Patrol Scrub Disabled Enabled Enable Disable Patrol Scrub Demand Scrub Disabled Enabled Enable Disable Demand Scrubing Feature 67 Product Manu...

Page 81: ...DIMM Information 68 VSky H3970 Product Manual Promise Technology Inc ...

Page 82: ... Disabled Enabled Enable or Disable Lan Port1 LAN2 Disabled Enabled Enable or Disable Lan Port2 Launch PXE OpROM Do not launch UEFI only Legacy only Controls the execution of UEFI and Legacy PXE OpROM Launch Storage OpROM Do not launch UEFI only Legacy only Controls the execution of UEFI and Legacy Storage OpROM 69 Product Manual BIOS Setup ...

Page 83: ...e Redirection Console Redirection Disabled Enabled Console Redirection Enable or Disable Console Redirection Settings The settings specify how the host computer and the remote computer which the user is using will exchange data Both computers should have the same or compatible settings 70 VSky H3970 Product Manual Promise Technology Inc ...

Page 84: ...Console Redirection Settings 71 Product Manual BIOS Setup ...

Page 85: ...iving buffers are full a stop signal can be sent to stop the data flow Once the buffers are empty a start signal can be sent to re start the flow Hardware flow control uses two wires to send start stop signals Data bits 7 8 Data Bits Parity None Even Odd Mark Space A parity bit can be sent with the data bits to detect some transmission errors Even parity bit is 0 if the num of 1 s in the data bits...

Page 86: ...Network Stack Network Stack Submenu Fields Menu Fields Settings Comments Advanced Serial Port Redirection Network stack Disabled Enabled Enable or Disable UEFI network stack 73 Product Manual BIOS Setup ...

Page 87: ...Boot Menu 74 VSky H3970 Product Manual Promise Technology Inc ...

Page 88: ...S Priorities Hard Drive BBS Priorities CD DVD ROM Drive BBS Priorities Network Device BBS Priorities BEV Device BBS Priorities Set the order of the legacy devices in this group NOTE These options are shown when plugged corresponding devices CSM16 Parameters GateA20 Active Upon Request Always UPON REQUEST GA20 can be disabled using BIOS services ALWAYS do not allow disabling GA20 this option is use...

Page 89: ... Fields Menu Fields Settings Comments Security Administrator Password Set Administrator Password User Password Set User Password Secure Boot menu Customise settings fro Secure Boot 76 VSky H3970 Product Manual Promise Technology Inc ...

Page 90: ...er Mode with enrolled Platform Key PK and CSM function is disabled Secure Boot Mode Standard Custom Choose Custom if you want to change the Image Execution policy and manage Secure Boot Keys Key Management The Key Management menu is used to change Secure Boot variables This menu is only available if you choose the Custom Secure Boot Mode option 77 Product Manual BIOS Setup ...

Page 91: ...Server Management Menu 78 VSky H3970 Product Manual Promise Technology Inc ...

Page 92: ...kes around 30 seconds to initialize Host to BMC interfaces Always Wait Specify the waiting time out during POST FRB 2 Timer Enabled Disabled Enable or Disable FRB2 timer POST timer FRB 2 Timer timeout 3 minutes 4 minutes 5 minutes 6 minutes Enter value Between 3 to 6 min for FRB2 Timer Expiration value FRB 2 Timer Policy Do Nothing Reset Power Down Configure how the system should respond if the FR...

Page 93: ...es On every reset Choose options for erasing SEL When SEL is Full Do Nothing Erase Immediately Choose options for reactions to a full SEL Log EFI Status Codes Disabled Both Error code Progress code Disable the logging of EFI Status Codes or log only error code or only progress code or both 80 VSky H3970 Product Manual Promise Technology Inc ...

Page 94: ...View FRU Information 81 Product Manual BIOS Setup ...

Page 95: ...MC network configuration Configuration Address source Unspecified Static Dynamic Obtained by BMC Select to configure LAN channel parameters statically or dynamically by BIOS or BMC Unspecified option will not modify any BMC network parameters during BIOS phase 82 VSky H3970 Product Manual Promise Technology Inc ...

Page 96: ...hanges Discard Changes and Reset Reset the system without saving any changes Save Changes Save Changes done so far to any of the setup options Discard Changes Discard Changes done so far to any of the setup options Restore Defaults Restore Load Default values for all the setup options Save as User Defaults Save the changes done so far as User Defaults Restore User Defaults Restore the User Default...

Page 97: ...needs to be updated FB BAT Update BIOS without boot lock FBB BAT Update BIOS with boot lock 4 Restart the system and load the BIOS default values BIOS Recovery A BIOS recovery can be accomplished from one of the following devices an USB Disk On Key CD ROM an ATAPI CD ROM DVD The recovery media must include the BIOS image file AMIBOOT ROM in the root directory Enter recovery mode Insert the recover...

Page 98: ...stem you are going to update 3 Insert the DOS bootable USB storage into an available 4 Power on the system and press the F7 key when the message appears indicating that you can access the BIOS Utility 5 Select the USB storage as the boot device 6 After booting access the folder containing the BIOS file 7 Run FBB bat with boot lock or FB bat without boot lock to start updating The process will take...

Page 99: ... and support PROMISE E Support https support promise com PROMISE web site http www promise com When you contact us please have the following information available Product model and serial number BIOS firmware and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive models SAS SATA ATA ATAPI drives devices and o...

Page 100: ... 5228 5692 EG Son The Netherlands Technical Support E Support https support promise com Web site http www promise com Austria Technical Support E Support https support promise com Web site http www promise com France Technical Support E Support https support promise com Web site http www promise com Germany Europaplatz 9 44269 Dortmund Germany Technical Support E Support https support promise com ...

Page 101: ...w promise com Luxembourg Technical Support E Support https support promise com Web site http www promise com United Kingdom Technical Support E Support https support promise com Web site http www promise com Taiwan Technical Support E Support https support promise com Web site http www promise com China Room 1108 West Wing Shi Chuang Plaza 22 Information Road Shangdi IT Park Haidian District Beiji...

Page 102: ...port promise com Web site http www promise com Singapore Technical Support E Support https support promise com Web site http www promise com Japan 3F Mura Matsu Bldg 3 8 5 Hongo Bunkyo ku Tokyo 113 0033 Japan Technical Support E Support https support promise com Web site http www promise com Contacting Technical Support Product Manual 89 ...

Page 103: ...only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications...

Page 104: ...on to vary the terms of this limited warranty PROMISE s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product PROMISE shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or re...

Page 105: ...ess Daytime phone number Description of the problem Copy of the original purchase invoice The technician helps you determine whether the product requires repair If the product needs repair the technician issues an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is es...

Page 106: ...not covered under the Limited Warranty When repairing returned product s PROMISE may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit is under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer PROMISE pays for standard return...

Page 107: ... Adequate lighting and proper tools can prevent you from accidentally damaging internal components Most of the following procedures require only a few simple tools including the following Phillips screwdriver flat tip screwdriver set of jewelers screwdrivers grounding strap anti static pad Warning Before removing the chassis cover disconnect all power Unplug the AC power cord disconnect all periph...

Page 108: ...if the server has enough memory and disk space available Remove all added options one at a time and try to power up the system If after removing an option the server works you may find that it is a problem with the option or a configuration problem between the option and the server Contact the option vendor for assistance If the system doesn t power on check the LED display If the power LED is not...

Page 109: ...IRQ4 Serial port COM1 or PCI_IRQ_ POOL_DEFINITION IRQ12 Mouse controller IRQ5 PCI_IRQ_POOL_DEFINITION IRQ13 Processor IRQ6 PCI_IRQ_POOL_DEFINITION IRQ14 Primary IDE controller IRQ7 PCI_IRQ_POOL_DEFINITION IRQ15 Secondary IDE controller Troubleshooting External Connectors Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as...

Page 110: ...Diagnostic LEDs The motherboard provides BMC heart beat LED for BMC debugs When BMC firmware is ready the BMC heart beat LED will blinking 1 BMC Heart Bit LED 97 Product Manual Support ...

Page 111: ...s System Used to Boot up and Now Does Not New Processor or Additional Memory was Installed New PCI Express Card was Installed New Drive was Installed New Software or Drivers were Installed Settings Were Changed in BIOS Collecting System Event Log for investigation Examples of troubleshooting system boot issues Fans don t spin when power button pressed BIOS or board logo appear but OS load screen n...

Page 112: ...sure it is installed correctly If the processor overheats the system may not boot or may shut down shortly after booting Make sure that the thermal interface material or the thermal grease is applied to the processor properly Make sure that the power supply fan is running properly and any other external case fans are running properly Make sure that the air intakes for the external fans are unobstr...

Page 113: ...oes not turn on at all it is likely a problem with the monitor itself Make sure that the monitor is connected to a working AC outlet If there is an on off switch for the outlet make sure the switch is on If the problem still persists try replacing the monitor or try the monitor on different AC outlet or a different system Power Supply and Chassis Issues No boot situations can be caused by any of t...

Page 114: ...ry can cause a system not to boot up properly Swap the memory modules with known good memory In addition test the suspected memory in another known working system Swap the processor with a known good processor In addition test the suspected processor in another known working system System Used to Boot up and Now Does Not Changes to your computer s configuration can cause your system to not boot pr...

Page 115: ...ve list for your board please contact your field representatives Make sure all drive cables are properly connected Make sure the correct power cable is connected to the new drive Make sure other devices and cables inside the chassis were not disturbed or loosened when you added the new drive New Software or Drivers were Installed If you recently installed new software or new device drivers Try boo...

Page 116: ...wer before performing the CMOS Clear operation will cause the system to automatically power up and immediately power down after the procedure is followed and AC power is re applied If this happens remove the AC power cord again wait 30 seconds and reinstall the AC power cord Power up system and proceed to the F2 BIOS Setup Utility to reset the desired settings You may also need to perform a BIOS b...

Page 117: ...C and FRUSDR to latest revision Please contact your field representatives for the latest BIOS BMC and FRUSDR package 3 Enter BIOS to check Quiet Boot setting If Quiet Boot is enabled change to Disabled to check if there is a message or other user interaction required on the screen If Quiet Boot is disabled check if there is any message mentioning specific hardware If the answer is yes verify the m...

Page 118: ... and one memory module installed on the server system Power on the system and check the system event log to see if there is any error message OS fully loads but errors are seen Use operating system logging utility such as Windows Event Viewer or Linux dmesg to narrow the source of the error If the errors are specific to an add in card verify that the new add in card is supported for your server bo...

Page 119: ...r rates of 800 1066 1333 and 1600 MT s 1 Gb 2 Gb and 4 Gb DDR3 DRAM technologies supported for these devices UDIMMs x8 x16 RDIMMs x4 x8 LRDIMM x4 x8 Up to 8 ranks supported per memory channel 1 2 or 4 ranks per DIMM 128GB max memory limit per processor 16GB DIMM modules available at launch There are two processors per motherboard for a total of 256GB per motherboard Expansion Slots PCI Express x16...

Page 120: ...x LFF drives are supported Server Management ASPEED AST2300 IPMI2 0 Complaint 1 x management RJ45 port with 10 100Mbps ASPEED AST1300 only optional System Fan 12 x 6038 fans Power Supply 4 x1200W power supplies Weight Maxi weight 100KG Temperature Operating System 5 C 35 C Non operating System 40 C 70 C Humidity Operating System 20 80 Non operating System 10 90 Voltage 100 240 VAC input 60 50 Hz C...

Page 121: ...Appendix C China RoHS Regulations China RoHS Regulations 108 VSky H3970 Product Manual Promise Technology Inc ...

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