Promise VSky H3970hDM, Product Manual

Page: 115 / 121

New PCI Express* Card was Installed
If you installed a new add-in card to a PCI Express slot and now the system won't boot:
• Make sure the new add-in card is supported for your motherboard. To find the tested add-in card list for
your board, please contact your field representatives.
• Remove and reinstall the new card to make sure it is fully seated in the slot.
• Try the card in a different slot, if possible.
• Make sure other devices and cables inside the chassis were not disturbed or loosened when you installed
the new card.
New Drive was Installed
If you added a new drive and now the system won't boot:
• Make sure the new drive is supported for your motherboard. To find the tested hard drive list for your
board, please contact your field representatives.
• Make sure all drive cables are properly connected.
• Make sure the correct power cable is connected to the new drive.
• Make sure other devices and cables inside the chassis were not disturbed or loosened when you added
the new drive.
New Software or Drivers were Installed
If you recently installed new software or new device drivers:
• Try booting into Safe Mode and uninstall the new software or driver. If you can now boot normally, there
may be a compatibility issue between the new software or driver and some component in your system.
Contact the software manufacturer for assistance.
Settings Were Changed in BIOS
Certain changes in BIOS settings (such as chipset timing or latency, memory timing or latency, processor clock
frequency, etc.) can cause a system to no longer boot.
102
VSky H3970 Product Manual Promise Technology, Inc.