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Promise Technology Vess A3120, Quick Start Manual

The Promise Technology Vess A3120 is a high-performance storage solution, designed to meet the demanding needs of businesses. Get up and running quickly with the Quick Start Manual, available for free download at manualshive.com. The comprehensive manual ensures smooth installation and optimal utilization of this top-notch storage device.

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Promise Technology

iv

Quick Installation Guide

Summary of Contents for Vess A3120

Page 1: ...Vess A3120 Storage Appliance for Video Surveillance Quick Start Guide Version 1 0 2018 PROMISE Technology Inc All Rights Reserved ...

Page 2: ...uate measures Warning The electronic components within the enclosure are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the Vess A3120 or its subassemblies Warning Turn off the power and disconnect the power cord before servicing this device ii Promise Technology Quick Installation Guide ...

Page 3: ...ormation Please go to https www promise com Promotion Compliance Information1 Additional Safety Information Please go to https www promise com Promotion Safety precautions iii Vess A3120 Storage Appliance for Video Surveillance ...

Page 4: ...ives 11 Remove Security Cover 11 Install Hard Disk Drives 12 Replace Security Cover 13 Number of Drives Required 14 Drive Slot Numbering 14 Task 4 Management Connection 15 Management Path on site keyboard and monitor 15 Management Path network connection 16 Task 5 Connecting the Power 17 Power On Vess A3120 system 17 Front Panel LEDs 18 Task 6 Access Operating System GUI 19 Log in to Windows 10 20...

Page 5: ...r Logical Drives 23 System Shutdown 29 Product Registration 30 Register your Vess A Series 31 Open a web support case 33 Contacting Technical Support 35 Technical Support Services 35 v Vess A3120 Storage Appliance for Video Surveillance ...

Page 6: ...network connect to additional network storage if needed how to install video management software how to administer manage and maintain the system as well as how best to scale the system to suit the requirements of your surveillance and data storage network This guide also includes information about Product Registration page 30 Contacting Technical Support page 35 Introduction The Vess A3120 Storag...

Page 7: ...k 1 Unpack Vess A3120 Packing List The Vess A3120 box contains the following items Vess A3120 One 1 8 m 5 9 ft Power cord Front bezel Screws for disk drives 20 pieces for 4 bays Sliding rail assembly for rack mounting optional available for purchase The sliding rail assembly is an optional feature available for purchase Please contact your sales representative if you would like to purchase the sli...

Page 8: ... lock See Power On Vess A3120 on page 2 and Front Panel LEDs on page 2 in this guide for more information Note See descriptions for LED indicators on Front Panel LEDs on page 18 Front panel overview Front with bezel removed Vess A3120 front view with bezel security cover Secure panel tubular lock LEDs visible through bezel LEDs USB port one USB 3 0 port Drive carriers four drive 3 5 carriers Power...

Page 9: ...and the greater surveillance net work and data storage network This is also where the different video and audio ports are located USB 2 0 and USB 3 0 ports and the power insert for the power connec tion Vess A3120 rear panel view Ports and LEDs See details on next page System fan Power insert Two PCIe slots Promise Technology 4 Quick Installation Guide ...

Page 10: ... 0 ports 2 VGA port 3 Gigabit Ethernet ports 4 USB 3 0 ports 5 Audio In Out 6 Display Port 7 HDMI port 8 S PDIF out 1 2 3 4 5 6 7 8 Vess A3120 ports on rear panel 5 Vess A3120 Storage Appliance for Video Surveillance ...

Page 11: ...y support that Vess A3120 unit when properly installed Additional loading on the rails is at the customer s risk The mounting rails will support your Vess A3120 unit only if installed as instructed Do not install hard disk drives in the system until after placing the system in the rack The Vess A3120 installs in a 19 equipment rack Please examine the illustrations in this section to make sure you ...

Page 12: ...ls support the weight of the device DO NOT lift or attempt to support the weight of the Vess A3120 using the handles on the ear brackets Cautions Do not lift or move the Vess A3120 unit by the handles on the ear brackets in front Attach each ear bracket at the front on each side of the device housing and secure with the screws included with the shipment The handle should protrude in the direction ...

Page 13: ...closure To install the VTrak J5300 J5320 1U subsystem into a rack with the supplied mounting rails 1 Determine what height to place the 1U enclosure in the rack then place the right and left rack rails at the same height on in the right and left rack Note The sliding rail assembly is required for rack installation The hardware is available for purchase Contact your sales representative if you plan...

Page 14: ... that grips the rack post 2 Secure the rails to the rack posts Make sure the rack rails are properly oriented in the rack 3 To set the rails into the rack posts and secure the rails follow these steps a Press the spring lock then insert the studs into the selected square holes on the rack post b Press the spring lock on the other end of the rail and insert the studs into the selected mounting hole...

Page 15: ...m steps a through c above for the other rail f Make sure the rack rails are aligned secure stable and in place 4 Use the attaching screws that came with the mounting hardware to secure the enclosure to the rack Promise Technology 10 Quick Installation Guide Back left rail secured to post Front view of Vess A3120 secured to rack and placed on rail system ...

Page 16: ...the cover straight back to remove Be careful not to drop the cover Task 3 Installing Disk Drives The Vess A3120 system supports SATA hard disks 3 5 inch hard disk drives For a list of supported physical drives download the latest compatibility list from the PROMISE support website Unlock and remove security cover 11 Vess A3120 Storage Appliance for Video Surveillance ...

Page 17: ...nly the counter sink screws supplied with the drive Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the enclosure 5 Repeat steps 1 through 3 until all of your disk drives are installed Counter sink screws two screws on each side Push in the center to insert the drive carrier into an empty drive bay Pull handle to release the latch the...

Page 18: ...y with the holes on the right side of the front tab of each ear bracket 2 Slide the cover to the left until all four guide pins are firmly seated in the holes 3 Lock the tubular lock Turn the key counterclockwise to lock Front security cover flipped over to reveal guide pins Top of back side Bottom of back side Right end of back side Guide pins Guide pins Left end of back side 13 Vess A3120 Storag...

Page 19: ...D 5 3 to 4 RAID 1E 2 to 4 RAID 6 4 RAID 10 4 Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure The diagram be low shows how drive slots are numbered on the Vess A3120 Slot numbering is reflected in the web manager GUI and CLI CLU user interfaces Drive slot numbering for Vess A3120 HDD1 HDD2 HDD3 HDD4 Promise Technology 14 Quick Installation Guide ...

Page 20: ...gement Path on site keyboard and monitor Use a USB keyboard and a VGA Display Port or HDMI monitor to establish a direct out of band connection to the management software The VGA Display Port HDMI and USB ports are located on the back of the Vess A3120 Connect a VGA Display Port or HDMI monitor to the appropriate video monitor port and connect a USB key board to any USB port on the rear panel Mana...

Page 21: ...tion 2 Attach one end of an Ethernet cable to one of the ports on the same network switch or subnet used for system administration Attach the other end of the Ethernet cable to one of the Gigabit ports on the back of the Vess A3120 If you have multiple Vess A3120 systems Host PCs or Servers repeat steps 1 and 2 as required 3 Follow the instructions for connecting to and configuring the basic setti...

Page 22: ...tton in the top left corner of the front panel Observe the LEDs on the front panel to make certain the boot up pro ceeds smoothly Task 5 Connecting the Power Insert a power cable into the power receptacle on the power supply Power receptacle System fan Power supply on rear panel of Vess A3120 17 Vess A3120 Storage Appliance for Video Surveillance ...

Page 23: ...e Global HDD Activity Blinks BLUE to indicate one or more drives are being accessed remains dark when no drives are being accessed HDD Status Lights GREEN when healthy RED if the RAID member is offline or there is a physical disk error ORANGE indicates the drive is rebuilding and a dark LED indicates either no drive is installed or the drive is not configured OPAS USB Lights GREEN if an OPAS devic...

Page 24: ...nsert a USB keyboard into any USB port and connect a monitor using either the VGA or HDMI port See Management Path on site keyboard and monitor on page 15 for description on how to connect Windows 10 desktop quick links Promise management GUI link User documentation 19 Vess A3120 Storage Appliance for Video Surveillance ...

Page 25: ...rences Follow the instructions on screen to complete your preferences selection and to establish a user name and password for the administrator After completing these final tasks the Windows 10 desktop ap pears Notice that there are two quick link icons one for the a web browser connection to WebPAM PROe and one link to a file that contains user documents Windows 10 desktop quick links Promise Tec...

Page 26: ... page When the log in screen appears Type administrator in the User Name field Type password in the Password field Click the Login button The User Name and Password are case sensitive After sign in the WebPAM PROe opening screen appears If there are any unconfig ured physical drives in the enclosure an Array Configuration menu also appears Note Make a Bookmark Firefox or set a Favorite Internet Ex...

Page 27: ...nce can be chosen at the login screen or after logging in from the WebPAM PROe menu header 1 Select the Language to use for the interface from the menu header in the Login screen 2 Click the language you prefer The WebPAM PROe user interface displays in the chosen language Choose Language used for WebPAM PROe interface Promise Technology 22 Quick Installation Guide ...

Page 28: ...or all RAID levels except RAID 0 if at least four unconfigured physical drives are available Express Configuration You choose the parameters for a new disk array by specifying the characteristics you want You can create multiple logical drives at the same time however they will all be identical You can choose to make a hot spare drive for all RAID levels except RAID 0 if at least four unconfigured...

Page 29: ...size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available Automatic Disk Array Configuration menu If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Information tab If y...

Page 30: ... The greatest possible amount of data capacity Performance The highest possible read write speed Spare Drive A hot spare drive is created when you choose Redundancy Spare Drive and five or more unconfigured physical drives are available 2 In the Number of Logical Drives field enter the number of logical drives you want to make from this disk array The maximum possible number of logical drives appe...

Page 31: ...le capacity and the number of logical drives to be created Logical Drives The slot number of the logical drive s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array all RAID levels except RAID 0 If you accept these parameters proceed to the next step If you do NOT accept these parameters review and modify your...

Page 32: ...Enter a name for the disk array in the field provided Maximum of 32 characters letters numbers space between characters and underline Uncheck the boxes if you want to disable Media Patrol or PDM PROMISE recommends leaving these features enabled Highlight physical drives you want in the disk array from the Available list and press the button to move them to the Selected list You can also double cli...

Page 33: ...will be the data capacity of the first logical drive in your new disk array If you specify less than disk array s maximum capacity the remaining capacity is available for additional logical drives that you can create now or later 3 For the following items accept the default or choose a new value from the dropdown menu Stripe size 64 KB is the default 64 KB 128 KB 256 KB 512 KB and 1 MB are availab...

Page 34: ...s not automatically create a hot spare drive After the disk array is created you can create a hot spare drive for it Please download the Product Manual at www promise com for more information Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe Close your browser window Click Logout on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen After logging out y...

Page 35: ...roceed to register the product If you are already registered log in and go to the Product Registration see below To create a user account 1 Go to http www promise com Index find Support in the top menu and move your cursor to select e Support 2 Click on New User Registration 3 Complete the User Registration form and click the Submit button when finished See example form on next page Promise Techno...

Page 36: ...ge under Product Registration select Register Fill in all required informa tion marked with an aster isk on the menu and click the Submit button to regis ter You will then be logged in on the Support page Support Center online User Registration form 31 Vess A3120 Storage Appliance for Video Surveillance ...

Page 37: ...chased click Complete Registration at the bottom of the page to finish A confirmation mes sage will appear letting you know that you have successfully registered Note that the Host Name field is not required however it is useful to create a name for easy reference when you open a web support case Promise Technology 32 Quick Installation Guide ...

Page 38: ...h can mean faster resolution of issues that might arise in the future 1 In the e Support Home page select Open Web Support 2 In the Select Product menu choose your newly registered Vess A Series device in the list Note that if you are adding a new device choose Click here to add product and follow steps 1 and 2 on the previous page 33 Vess A3120 Storage Appliance for Video Surveillance ...

Page 39: ...nu and click on the Submit button to create the new case If you should need technical support in the future you can login and choose the existing case from the menu shown under Step 2 previously Notice the Attach Error files and subsystem logs if any message together with the Attach button This can be used to attach a service report See the product manual for instructions on generating a ser vice ...

Page 40: ...onfiguration information including motherboard and CPU type hard drive models SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services PROMISE Online Website http www promise com support support_eng asp technical documents drivers utilities etc E mail Support e Support On Line Phone Support United States 1 408 228 1400 option 4 Australia New Zealand 61 7 3191 7489 The Net...

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