![background image](http://html.mh-extra.com/html/promise-technology/vess-a3120/vess-a3120_quick-start-manual_1617253040.webp)
c
ontActIng
t
echnIcAl
s
upport
PROMISE Technical Support provides several support options for PROMISE users
to access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service and
support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem or situation
•
System configuration information, including: motherboard and CPU type, hard
drive models, SAS/SATA/ATA/ATAPI drives & devices, and other controllers.
t
echnIcAl
s
upport
s
ervIces
PROMISE Online™ Website
http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support
Phone Support:
United 1 408 228 1400 option 4
Australia/New Zealand
+61 7 3191 7489
The Nethe31 0 40 235 2600
Germany
+49 (0) 2 31 56 76 48 - 0
Italy
+39 0 6 367 126 26
Japan +81-3-6801-8064
886 3 578 0002
Beijing, China
+86 10 8857 8085 or 8095
Shanghai, China
+86 21 6249 4192,
4193, or 4199
Singapore +65-3158-4344
35
Vess A3120
Storage Appliance for Video Surveillance