Promise Technology SuperTrak SX6000 User Manual Download

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User Manual

SuperTrak SX6000

Summary of Contents for SuperTrak SX6000

Page 1: ...User Manual SuperTrak SX6000TM...

Page 2: ...f the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology Inc assumes no liability for any error in this public...

Page 3: ...allation 7 BIOS Utility 7 Network Connections 8 3 SuperBuild 10 3 1 Setup Task Quick Reference 10 Setup Checklist 10 Common Tasks 10 Entering the BIOS SuperBuild utility 11 Creating a disk array from...

Page 4: ...Installing Driver During New Install of Windows NT 4 0 29 4 2 Windows 2000 31 Installing Driver in Existing Windows 2000 System 31 Confirming Windows 2000 Installation 31 Installing Driver During New...

Page 5: ...duction to RAID C1 RAID 0 Striping C1 RAID 1 Mirroring C2 RAID 0 1 Striping Mirror C2 RAID 3 Block Striping with Parity Drive C3 RAID 5 Block and Parity Striping C4 Spanning C5 D Contacting Technical...

Page 6: ...target then click once with the left mouse button Right click Move the mouse cursor over the specified target then click once with the right mouse button Double click Move the mouse cursor over the s...

Page 7: ...SuperTrak SX6000 User Manual vi Notes...

Page 8: ...igure manage and monitor everything from single arrays on local systems to array networks residing in offsite locations At its core SuperTrak SX6000 provides advanced RAID management functions creatin...

Page 9: ...y Data striping RAID 0 mirroring RAID 1 striping mirroring RAID 0 1 parity RAID 3 and parity striping RAID 5 at hardware level Supports automatic background rebuilds for mirrored arrays Cache Read wri...

Page 10: ...system Properly installed Message Server and Message Agents are needed by the PAM utility to support remote maintenance and configuration of your RAID systems Linux The SuperTrak SX6000 supports cert...

Page 11: ...SuperTrak SX6000 User Manual Chapter 1 4 Notes...

Page 12: ...es 6 Y power cable 3 If any of the items are missing or appear damaged please contact your dealer or distributor immediately NOTE The SuperTrak SX6000 controller card ships with a removable protective...

Page 13: ...wire 40 pin IDE cables by adding an extra ground wire between each data wire resulting in an 80 wire 40 pin cable NOTE Do not use cables that are longer than 18 Such cables are out of spec and can ca...

Page 14: ...e 2 Typical controller card installation 3 Install the controller card into an available PCI slot on the system motherboard and secure it in place 4 Set the hard drives to Master Cable Select or Singl...

Page 15: ...required to communicate through a firewall To do this you must have a communication port open for the IP address on which the Message Server resides or the IP address must be fully open for communicat...

Page 16: ...SuperTrak SX6000 User Manual Chapter 2 9 Notes...

Page 17: ...ith the functionality of the BIOS SuperBuild utility Setup Checklist Power up the system and watch for the Promise SuperTrak SX6000 BIOS messages Enter the SuperBuild utility press Ctrl F For easiest...

Page 18: ...press 3 to display the View Define Array screen 2 In the View Define Array screen select the array number you want to define using the arrow keys and press Enter to display the Define Array Definitio...

Page 19: ...u are using an OS other than Windows or Linux 6 Press the Ctrl Y keys to save the changes SuperTrak BIOS Reference When the SuperTrak SX6000 BIOS loads during system boot time it displays pertinent in...

Page 20: ...problems are present Critical The array is operational but has lost its fault tolerance For RAID array levels 1 0 1 3 and 5 the array contains a failed drive The user should identify and replace the f...

Page 21: ...lity Main Menu Note This menu uses number keys 1 through 5 to select options Many of the subsequent menu windows use arrow pad keys to highlight options Use the spacebar to cycle through choices for t...

Page 22: ...ns Menu may limit the number of array types available You choose a RAID level in the Optimize array for field The choices that may be offered are RAID 0 striping RAID 1 mirroring RAID3 striped data pa...

Page 23: ...the array when a failed drive is detected An automatic data rebuild will be performed to restore fault tolerance as quickly as possible At a later time the failed drive can be physically removed and...

Page 24: ...XXXXX XXXXX XXXXX XXXXX Free Free Free Free Free Free Down ESC Exit Up Figure 6 View Drive Assignments screen Channel ID This field shows the SuperTrak SX6000 controller channel ID 1 6 to which a part...

Page 25: ...appear that allows drive assignments to the disk array see Page 19 NOTE Promise recommends that if you are creating a single array using SuperTrak without a hot spare drive do so through the Auto Set...

Page 26: ...levels NOTE Promise recommends the use of identical drives when creating a new array for best results SuperBuild Array Utility 1 10 c 2001 Promise Technology Inc Define Array Definition Menu Array No...

Page 27: ...existing drive versus using two brand new drives This protects the existing drive s partition table in order to maintain data integrity Creating a RAID 0 Array In the Define Array Definition Menu sect...

Page 28: ...ned drives follow the directions here Under the Drive Assignments section assign both new drives to the array and save the information with Ctrl Y The following window will appear in order to create t...

Page 29: ...e default is ON To toggle Initialize use the Arrow keys to highlight the field and the Spacebar to toggle between ON and OFF Setting the Gigabyte Boundary For RAID 1 arrays SuperTrak SX6000 will allow...

Page 30: ...ault is ON To toggle Gigabyte Boundary use the Arrow keys to highlight the field and the Spacebar to toggle between ON and OFF Creating a RAID 3 Array In the Define Array Definition Menu use the Space...

Page 31: ...ure such an array using a minimum of three drives because of parity data generation You will be joining either two if 3 drives are assigned three if 4 drives are assigned four if 5 drives are assigned...

Page 32: ...the total capacity of all drives assigned NOTE Since spanning uses the full capacity of each assigned drive different capacity drives may be used without adversely affecting the performance of the arr...

Page 33: ...l Keys Available Down ESC Exit Enter Select Space Change Boot Drive Up Note Bootable Array Figure 11 Assigning Bootable Array Disk Array Recognition Order During startup the disk arrays on the SuperTr...

Page 34: ...ormation identical to the original configuration To delete an array highlight the Array you wish to delete and press the Del key Confirm yes to the following warning see Figure 13 message using the Ct...

Page 35: ...able disable by pressing the Spacebar Halt On Error is enabled if you want the system to halt processing during bootup if the SuperTrak SX6000 BIOS determines that there is an array error The OS Selec...

Page 36: ...ation After a successful installation the SCSI Adapter Setup dialog box will appear which states that the WinNT Promise SuperTrak SX6000 tm IDE RAID Controller has been installed 7 Save all the settin...

Page 37: ...ct the WinNT Promise SuperTrak SX6000 tm Controller and click OK NOTE for CD installations you must also specify the driver for your CD ROM adapter i e if using an ATAPI CD ROM specify the IDE 2 1 con...

Page 38: ...tem Remove the floppy diskette Windows 2000 will then restart for the driver installation to take effect Confirming Windows 2000 Installation 1 From the Windows 2000 desktop right click on My Computer...

Page 39: ...installed do so at this time Once all devices are specified continue to step 6 6 From the Windows 2000 Setup screen press the Enter key Setup will now load all device files and then continue the Windo...

Page 40: ...inology Critical and Offline Arrays A fault tolerant array goes critical when a drive is removed or fails Due to the fault tolerance of the array the data is still available and online However once th...

Page 41: ...nd while considering RAID configurations Fault Tolerance Hard drives aren t the only things that can fail in a server room full of equipment PCs hard drives cables connections and power supplies There...

Page 42: ...y with 2 hot spare drives This allows for triple drive fault tolerance before the array would be set offline A 4 drive RAID 0 1 with 1 hot spare drive A 3 4 or 5 drive RAID 3 array with 1 hot spare fo...

Page 43: ...SuperTrak SX6000 User Manual Chapter 4 36 Notes...

Page 44: ...unsupported memory type is installed on card Check to ensure that the memory module is properly seated Event Pulsing alarm occurs after the SuperTrak BIOS loads accompanied by some error messages Caus...

Page 45: ...roller and that the cache memory DIMM is functioning This pattern requires no special attention Event LEDs on the card backplane turn on a few seconds after power on and move in a back and forth patte...

Page 46: ...t array will be pulled completely offline and is no longer accessible Installation Runtime Problems This segment covers certain problems that may be encountered during SuperTrak SX6000 installation co...

Page 47: ...SuperTrak SX6000 User Manual Chapter 5 40 Notes...

Page 48: ...duces CPU overhead Intelligent algorithm to optimize RAID 5 writes Data Protection Features Support for RAID levels 0 1 0 1 3 5 and Spanning Meets all of the RAID Advisory Board s standards for RAID l...

Page 49: ...onitor capable through Internet or LAN Notification of problems through email Monitors temperature power and fan operation of enclosures as well as status of drives and array Physical environmental Su...

Page 50: ...d the PCI specification for 33Mhz PCI bus speed In most cases a higher PCI bus speed will result in a variety of different errors Some users have been able to get higher speeds to work However since s...

Page 51: ...ll not work Also the other controller must address the drives as LBA not CHS Q If I have a problem with one of the drives on the SuperTrak SX6000 how can I low level format it to correct the problem A...

Page 52: ...mat the new array accordingly for the operating system to boot Make sure the boot sequence assigns the SuperTrak SX6000 array as the boot device if you have drives running from the motherboard or anot...

Page 53: ...m boot temporarily until the scan is complete Q Why does the SuperTrak SX6000 BIOS take so long to initialize the card Is there a problem A Generally this does not indicate a problem The SuperTrak SX6...

Page 54: ...by the operating system The SuperTrak SX6000 controller is dedicated to RAID array management and does not provide any means of addressing individual hard drives through the int 13h interface used by...

Page 55: ...SuperTrak SX6000 User Manual Appendix B B6 Notes...

Page 56: ...benefits The following outline breaks down the properties for each type of RAID array RAID 0 Striping When a disk array is striped the read and write blocks of data are interleaved between the sector...

Page 57: ...rray is only the size of the smallest drive For example two 10GB drives which have a combined capacity of 20GB instead would have 10GB of usable storage when set up in a mirrored array Similar to RAID...

Page 58: ...based on the remaining drive data and the parity information The adjustable block size of the RAID 3 array allows for performance tuning based on the typical I O request sizes for your system The blo...

Page 59: ...bove except that the parity data is rotated across the physical drives along with the block data Having the parity data striped across all the physical drives in this manner removes the random write p...

Page 60: ...are of different capacities Spanning stores data onto a drive until it is completely filled then proceeds to store data onto the next drive in the array There are no performance or fault tolerance ar...

Page 61: ...and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s IDE ATAPI drives devices and other controllers...

Page 62: ...t promise com tw Fax Technical Support 886 3 578 23 90 Attention Technical Support Phone Technical Support 886 3 578 23 95 9 00 6 00pm Taiwan Time If you wish to write us for support Promise Technolog...

Page 63: ...y anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set a...

Page 64: ...or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing reme...

Page 65: ...echnology Inc Customer Service Dept Attn RMA ______ 1745 McCandless Drive Milpitas CA 95035 You must follow the packaging guidelines for returning products Use the original shipping carton and packagi...

Page 66: ...te for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your d...

Page 67: ...Array Assigning 26 Buzzer Alarms 37 C Cache Installation 7 CMOS Setup Drive parameters 7 Controller 2 5 LED indicators 38 D Drivers Windows 2000 31 Windows NT 4 29 E Errors Halt On 12 G Gigabyte Bound...

Page 68: ...SuperTrak SX6000 User Manual Index S Software Installation 7 Quick install 7 TCP IP 8 Spanning 25 Assigning drives to 25 SuperBuild See BIOS Synchronization 34 T TCP IP 8 Troubleshooting 37 NOTES...

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