Promise Technology 150TX2, User Manual

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FastTrak S150 TX2plus User Manual
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Operating System-Related Issues
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card.
Windows NT does not necessarily load the driver for the boot device controller
first. This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc.
in Windows NT. Use the Windows NT Disk Administrator utility to reassign the
letters that NT has improperly assigned to the drives. See your Windows NT
documentation for instructions on how to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array
using your existing boot drive using Windows 98/NT4/2000/XP
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots successfully. Each controller
can view a drive differently. This can be an issue for a new controller that loads
the original Master Boot Record (MBR) and then has a problem translating it or
the Operating System boot record.
For Windows NT, Windows 2000, and Windows XP, Promise recommends a
clean install of the Operating System. This action restores the MBR and OS boot
record. This requires repartitioning and formatting the drive.
For Windows 98, you can perform the DOS Command SYS C: from a bootable
floppy or CD-ROM to restore the operating system boot record and transfer the
system files to the boot drive. If this does not work, the Windows 98 registry may
have become corrupted during the boot process and must be restored. See the
Windows documentation to perform this procedure.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead of
the Hard disk controllers section. In Device Manager under Other Devices to see
if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the
Properties button then click on the Driver tab. Depending on your version of
Windows, choose either Change Driver or Update Driver. Follow the on-screen
prompts to complete installation of the driver. If Windows asks if you want to test
if the device can be removed safely, click on CANCEL. Reboot the system to
complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows NT, 2000, or XP
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Setup is inspecting your computer’s
hardware configuration…” appears in Windows NT4 or the message “Press F6 if
you need to install third party SCSI or RAID driver” appears in Windows 2000.