ProCurve 10ag, Installation And Configuration Manual, Page: 86 / 132

6-8
Troubleshooting
HP Customer Support Services
HP Customer Support Services
If you are still having trouble with your access point, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. The ProCurve Networking Web site,
www.procurve.com , provides up-to-date support information under “Tech-
nical support.”
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.
Before Calling Support
To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information:
Information Item Information Location
• product identification • the front of the access point,
Access Point 10ag (J9140A or J9141A)
• details about the access point’s status
including the software version and a
copy of the access point configuration
• Web interface: Information page
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
• your network records