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If you are having problems with the validator, consult Table 7 for a list of symptoms and possible solutions.
Table 7. Troubleshooting the Validator
Symptom
Solution
The ODV-2D beam does not
come on.
1. Make sure the power/data cable is plugged
into the ODV-2D and the controller board on
the printer.
2. Make sure the validator has not been disabled
in the
ODV-2D > Control > Validator Active
menu. See
“Enabling and Disabling the Vali-
dator”
.
3. Print a bar code validation demo page (page
4. Call your service representative if the problem
persists.
The ODV-2D beam does not
cover the entire width of the labels
being printed.
There is something wrong with the LED array. Call
your service representative if the problem persists.
The printer pauses after scanning
each label.
For complex labels with 2-D or several 1-D bar-
codes, the printer might be waiting for the ODV-2D
to complete analysis. Try reducing the print speed
to minimize pausing.
Printing less than 10 mil (0.010
inch) x-dimension width bar codes
constantly causes error messag-
es.
The validator does not recognize x-dimensions as
smaller than10 mil. If you must print bar codes this
size, disable the validator to prevent error reports.
See
“Enabling and Disabling the Validator”
.
The printed labels look clean, but
the validator is still reporting an
error message.
The validator glass may be dirty, distorting the
report results. Power down the printer and clean
the glass using a household glass cleaner and a
dry, lint-free cloth.