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Troubleshooting
Error Messages
The ODV-2D can detect several errors. When one of these errors occurs, the validator alerts the printer to
perform the currently selected error action (see
Validator Action (Error Action)
) and show the appropriate
error message on the printer display. Validator error messages are explained in Table 6.
Table 6. Message List
Displayed Message
Solution/Explanation
Bar code fails
Job has errors
This message appears when at least one label in a batch of
labels has a data validation error and Validator Action is set to
Grade&Report.
1. Press PAUSE to clear the message.
2. Manually scan all the bar codes in the label batch, then
reprint the bad labels
Bar Code Improper
Data Format
Data validation error: the bar code is not properly encoded.
For example, a check sum is incorrect, a required number of
characters is not met, or the required terminator characters
are not included. This problem is almost always caused by
incorrect form or host application design.
1. Fix the application so it sends data in the correct bar
code format.
Bar code quiet
zone too small
Data validation error: the blank zone(s) left or right of the bar
code is not big enough to meet the minimum requirement.
Typically, this occurs in forms where bar codes are placed too
close to other elements, the bar code is too close to an edge
of the media, or the media’s position is shifting.
The minimum quiet zone on each end of the bar code should
be ten times the minimum element width or
1/4 inch, whichever is greater. In addition, between bar codes,
the validator requires a minimum distance of 20 times the
minimum element width or 1/2 inch, whichever is greater.
1. Fix the application.
2. Disable
ODV-2D > Control > Quiet Zone
menu.
