MAN-230000-00 REV B
40
RETURN MATERIAL PROCESS
In the event that the troubleshooting steps included in this manual do not resolve the
problem,
a. Record the charger serial number and drawer or part serial number;
b. Call Power Designers USA LLC with a description of the problem.
Power Designers USA LLC will attempt to resolve the problem over the phone. If the
issue cannot be resolved in this manner, a Return Material Authorization (RMA) form
must be completed and submitted to Power Designers USA LLC.
Upon receipt of the completed RMA form, Power Designers USA LLC will issue an
RMA number for the return. Based on the serial number of the specific charger(s)
and the particular problem encountered, Power Designers USA LLC will either repair
or replace the defective components under warranty.
For chargers out of warranty, Power Designers USA LLC, upon receipt of the
charger and in consideration of a diagnostic fee, will provide a repair estimate.
