Positron Teleline 751960/13CU5, Description And Installation Manual

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11
Service and Support
1.3.4 Repair Service
All warranty repairs are performed at no cost. Positron reserves the right to repair
or replace any equipment that has been found to be defective.
For information about out-of-warranty repairs, contact Positron’s Repair
Department. Due to the varied nature of repairs, no specific turnaround can be
guaranteed, but average turnaround time is 20 working days from date of receipt.
In emergency situations, special arrangements can be made. All repaired items
are warranted for a period of 90 days.
Before returning any items to Positron for repair, warranty repair or replacement,
call the Repair department to obtain a Return Material Authorization (RMA)
number. Parts returned without RMA numbers cannot be accepted. The RMA
number must always be clearly marked on all boxes, crates, and shipping
documents. Bulk repairs (more than five items) will require additional processing
time, so please take this into consideration when requesting an RMA number.
To accelerate the repair process, whenever possible, include a report detailing the
reason for return with the unit(s). Also, please include the name and phone
number of a person who can be contacted should our Repair department need
further information.
When packing items being returned for repair, please ensure they are properly
packed to avoid further damage. Plug-in cards should never be shipped while
installed in a shelf; this will cause damage that can extend the repair period.