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ROBO-8113VG2AR

Copyright © Portwell 2016 ROBO-8113VG2AR User's Guide

89

7

Troubleshooting

This chapter provides a few useful tips to quickly get ROBO-8113VG2AR running with success. As basic hardware installation has been addressed in Chapter 2,
this chapter will focus on system integration issues, in terms of BIOS setting, and OS diagnostics.

7.1

Hardware Quick Installation

ATX Power Setting
Unlike other Single board computer, ROBO-8113VG2AR supports ATX only. Therefore, there is no other setting that really needs to be set up. However, there
are only two connectors that must be connected—J12 ATX 8Pin Connector (4 pins CPU+12V main power connector) & 24 pins ATX Power Connector (On
PICMG Backplane).

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Summary of Contents for ROBO-8113VG2AR

Page 1: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 1 PICMG 1 3 Single Host Board Version 1 1 ROBO 8113VG2AR...

Page 2: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 2 Revision History R1 0 Preliminary...

Page 3: ...ifications 16 3 Hardware Configuration 18 3 1 Jumpers and Connectors 18 3 2 Jumpers Settings 19 3 3 Connector Settings 22 4 Signal Descriptions 29 4 1 Watch Dog Signal 29 4 2 GPIO Signal 31 5 System R...

Page 4: ...troduction 35 6 2 BIOS Setup 35 6 2 1 Main 37 6 2 2 Configuration 39 6 2 3 Security 83 6 2 4 Boot 85 6 2 5 Save Exit 87 7 Troubleshooting 89 7 1 Hardware Quick Installation 89 7 2 BIOS Setting 91 7 3...

Page 5: ...ther information contained herein and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to any of the foregoing Portwell assumes no...

Page 6: ...a defect in materials or workmanship or due to non conformance to the agreed upon specifications will be repaired or exchanged at Portwell s option and expense Certification Portwell is certified to...

Page 7: ...ng and Installing SBC Caution Do not just hold any single side of the SBC hold evenly on both sides Heavy processor cooler may bend the SBC when SBC being held just on one side The bending may cause s...

Page 8: ...r S I or vendor to use a metal bracket to hold fix the desktop or server grade SBC to avoid the vibration damage during transportation Heavy processor cooler may bend the SBC when systems are during t...

Page 9: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 9 2U or 1U chassis a mental bracket on the bottom of chassis to balance and support SBC from bending...

Page 10: ...non ECC option ROBO 8113VG2AR with the 7th and 6th generation Intel processor family features and integrated enhanced graphics engine which provides significant 3D performance up to DirectX 12 It supp...

Page 11: ...ess x8 or 1x PCI Express x8 2x PCI Express x4 by jumper setting Gen3 up to 8 0 GT s From PCH 1x PCI Express x4 or 4x PCI Express x1 by different bios support Gen 3 up to 8 0 GT s SATA Interface Six SA...

Page 12: ...rature 0 60 C Storage temperature 20 80 C Humidity 5 90 non condensing Power supply voltage ATX Board size 338 5mm x 126 39mm 13 33 L x 4 98 W 2 1 Supported Operating Systems The ROBO 8113VG2AR suppor...

Page 13: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 13 2 2 Mechanical Dimensions...

Page 14: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 14...

Page 15: ...Driver Intel Ethernet Connection 2 I219 LM Version 12 13 17 7 LAN Card Onboard Intel I210 Gigabit Network Connection LAN Driver Intel I210 Gigabit Network Connection Version 12 14 7 0 Audio Card Onboa...

Page 16: ...ading 30Min CPU 12V 1 09A 2 46A 2 38A System 12V 0 31A 0 41A 0 38A System 3 3V 1 27A 1 01A 1 02A System 5V 1 19A 1 63A 1 63A System Device 12V 0 40A 0 94A 0 89A System Device 5V 2 39A 2 64A 2 68A 2 4...

Page 17: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 17 Block Diagram...

Page 18: ...l 2016 ROBO 8113VG2AR User s Guide 18 3 Hardware Configuration 3 1 Jumpers and Connectors This chapter indicates jumpers headers and connectors locations Users may find useful information related to h...

Page 19: ...r cap from jumper pins Users can refer to Figure 1 for the Jumper allocations Jumper Table The jumper settings are schematically depicted in this manual as follows Jump Function List Jumper Function R...

Page 20: ...VG2AR User s Guide 20 JP1 PCI Express Bifurcation JP4 Clear CMOS Setup PIN No Description 1 2 Short 3 4 Short 1x8 2x4 1 2 Open 3 4 Short Reserved 1 2 Short 3 4 Open 2x8 1 2 Open 3 4 Open 1x16 PIN No D...

Page 21: ...pyright Portwell 2016 ROBO 8113VG2AR User s Guide 21 JP5 WDT Enable Disable Pin JP6 ATX AT Select Pin PIN No Description 1 2 Short WDT Enable 1 2 Open WDT Disable PIN No Description 1 2 Short AT mode...

Page 22: ...tion Remark J1 Keyboard Mouse Connector Header 6Px2 2 54mm J2 J7 J15 J16 SATA Connector J3 J4 13 14 USB2 0 3 0 connector J5 HDMI Connector J6 DDR4 Channel B Slot J8 DDR4 Channel A Slot J9 SM Bus Pin H...

Page 23: ...M3 Pin Header J24 RJ45 Connector for I219 J25 CPU Fan J26 DVI I Connector J27 Audio Pin Header Header 5Px2 2 54mm J28 System Fan J1 Keyboard Mouse Connector PIN No Signal Description PIN No Signal Des...

Page 24: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 24 J2 J7 J15 J16 SATA Connector PIN No DESCRIPTION 1 Ground 2 TX_P 3 TX_N 4 Ground 5 RX_N 6 RX_P 7 Ground...

Page 25: ...der PIN No Description PIN No Description 1 5V_Dual 2 USB3 0_RX_N 19 5V_Dual 3 USB3 0_RX_P 18 USB3 0_RX_N 4 Ground 17 USB3 0_RX_P 5 USB3 0_TX_N 16 Ground 6 USB3 0_TX_P 15 USB3 0_TX_N 7 Ground 14 USB3...

Page 26: ...scription PIN No Description 1 PWR_LED 2 VCC 3 PWR_LED 4 NC 5 I219_LAN 6 NC 7 I219_LAN 8 BUZZER 9 I210_LAN 10 Ground 11 I210_LAN 12 Power Button Signal 13 HDD_LED 14 Reset Signal 15 HDD_LED 16 Ground...

Page 27: ...X 8 Pin Connector For CPU Power J18 J19 J22 J23 COM1 COM2 COM3 COM4 Pin Header PIN No Description PIN No Description 1 Ground 5 12V 2 Ground 6 12V 3 Ground 7 12V 4 Ground 8 12V PIN No Description PIN...

Page 28: ...yright Portwell 2016 ROBO 8113VG2AR User s Guide 28 J27 Audio Pin Header PIN No Description PIN No Description 1 MIC_IN 2 Ground 3 LINE_IN_L 4 Ground 5 LINE_IN_R 6 Ground 7 AUDIO_OUT_L 8 Ground 9 AUDI...

Page 29: ...e WDTCFG 0x06 WDT Timer Counter Register Define WDTMIN 0x07 WDT Timer Counter Register Minute Define WDTSEC 0x08 WDT Timer Counter Register Second VOID Write_EC_SRAM UINT8 Offset UINT8 Value IoWrite8...

Page 30: ...Write_EC_SRAM WDTCFG 0x01 Bit0 WDT Enable BIT1 0 Second Mode Enable WDT 5min Write_EC_SRAM WDTSEC 5 Write_EC_SRAM WDTCFG 0x03 Bit0 WDT Enable BIT1 1 Minute Mode Enable WDT 10min 20sec Write_EC_SRAM W...

Page 31: ...Input Define GPDR 0x2C GPIO Data Register Bit7 GPIO7 Bit6 GPIO6 0 Low 1 High VOID Write_EC_SRAM UINT8 Offset UINT8 Value IoWrite8 0xE300 Offset Value Byte Read_EC_SRAM UINT8 Offset IoRead8 0xE300 offs...

Page 32: ...n Long DIMM sockets which supports DDR4 ECC non ECC memory The maximum memory can be up to 32GB Memory clock and related settings can be detected by BIOS via SPD interface Watch out the contact and lo...

Page 33: ...ipheral devices and secure it WARNING Please ensure that mother board is properly inserted and fixed by mechanism Note Please refer to section 6 3 1 to 6 3 4 to install INF Graphic LAN 5 3 1 Chipset C...

Page 34: ...d HDMI display output This combination makes ROBO 8113VG2AR an excellent performance hardware Drivers Support Please find the Graphic driver in the ROBO 8113VG2AR CD title The driver supports Windows...

Page 35: ...ars on the screen press Delete or ESC key will enter BIOS setup screen Press Delete or ESC to enter SETUP If the message disappears before responding and still wish to enter Setup please restart the s...

Page 36: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 36...

Page 37: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 37 6 2 1 Main Use this menu for basic system configurations such as time date etc...

Page 38: ...ll 2016 ROBO 8113VG2AR User s Guide 38 Feature Description Options System Date The date format is Day Month Date Year Use or to configure system Date System Time The time format is Hour Minute Second...

Page 39: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 39 6 2 2 Configuration Use this menu to set up the items of special enhanced features...

Page 40: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 40 CPU Configuration CPU Configuration Parameters...

Page 41: ...ilities provided by Vanderpool Technology Enabled Disabled Intel Speed Step Allows more than two frequency ranges to be supported Enabled Disabled Turbo Mode Turbo Mode Enabled Disabled Configurable T...

Page 42: ...Disabled Package C state undemotion Enable Package C state undemotion Enabled Disabled C State Pre Wake Disable Sets bit 30 of POWER_CTL MSR 0x1FC to 1 to disable the C State Pre Wake Enabled Disabled...

Page 43: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 43 Chipset Configuration Configuration Chipset feature...

Page 44: ...e Disable above 4GB Memory Mapped IO BIOS assignment This is disabled automatically when Aperture Size is set to 2048MB Disabled Enabled HD Audio Control Detect of the HD Audio device Disabled HAD wil...

Page 45: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 45 AMT Configuration Configure Active Management Technology Parameters...

Page 46: ...d Enable Disable Intel Active Management Technology BIOS Extension Note iAMT H W is always enabled This option just controls the BIOS extension execution If enabled this requires additional firmware i...

Page 47: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 47 LAN Configuration Configuration on Board LAN device...

Page 48: ...ed if ME is on at Sx state Enabled Disabled Launch Legacy PXE Rom Launch Legacy PXE Rom Disable Not launch Rom Enable Force launch Rom Auto Auto detect LAN Cable state to Enable Disable Rom initial Di...

Page 49: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 49 Graphics Configuration Configuration Graphics Settings...

Page 50: ...9 Internal Graphics Keep IGFX enable based on the setup options Auto Disabled Enabled GTT Size Select the GTT Size 8MB 2MB 4MB Aperture Size Select the Aperture Size Note Above 4GB MMIO BIOS assignmen...

Page 51: ...128M MAX Primary IGFX Boot Display Select the Video Device which will be activated during POST This has no effect if external graphics present Secondary boot display selection will appear based on you...

Page 52: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 52 PCI PCIE Configuration PCI PCI X and PCI Express Settings...

Page 53: ...de 53 Feature Description Options PCI Express Clock Gating Enable or disable PCI Express Clock Gating for each root port Disabled Enabled DMI Link ASPM Control Enable Disable the control of Active Sta...

Page 54: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 54 PCI Express Root Port7 Port9 Port10 Port11 Port12 PCI Express Root Port7 Port9 Port10 Port11 Port12...

Page 55: ...Express Root Port7 Port9 Port10 Port11 Port12 Control the PCI Express Root Port Enabled Disabled ASPM Support Set the ASPM Level Force L0s Force all links to L0s State AUTO BIOS auto configure DISABLE...

Page 56: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 56 SATA Configuration SATA Device Options Settings...

Page 57: ...SATA controller s operate AHCI RAID Alternate ID Report alternate Device ID Disabled Enabled Port 0 Port 5 Enable or Disable SATA Port Enabled Disabled Hot Plug Designates this port as Hot Pluggable...

Page 58: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 58 USB Configuration USB Configuration Parameters...

Page 59: ...HCI Controller Legacy support Enable Disabled XHCI Hand off This is workaround for OSes without XHCI hand off support The XHCI ownership change should be claimed by XHCI driver Disabled Enabled USB Ma...

Page 60: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 60 PCH USB Configuration PCH USB Configurtion...

Page 61: ...root ports for faster Enumeration Disabled Enabled xDCI Support Enable Disable xDCI USB OTG Device Disabled Enabled USB Port Disable Override Select Per Pin Selectively Enable Disable the correspondin...

Page 62: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 62 Power Control Configuration System Power Control Configuration Parameters...

Page 63: ...ed S3 Suspend to RAM Suspend Disabled Restore AC Power Loss Specify what state to go to when power is re applied after a power failure G3 state Power Off Power On RTC Wake up Enabled Enable or disable...

Page 64: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 64 TPM Configuration Trusted Computing settings...

Page 65: ...ecurity device O S will not show Security Device TCG EFI protocol and INT1A Interface will not be available Disabled Enabled Device Select TPM 1 2 will restrict support to TPM 1 2 devices TPM 2 0 will...

Page 66: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 66 Super IO Configuration System Super IO Chip Parameters...

Page 67: ...ell 2016 ROBO 8113VG2AR User s Guide 67 Feature Description Options Watch Dog Timer Enabled Enable Disable Watch Dog Timer Disabled Enabled Timer Unit Select Timer count unit of WDT Second Minute Time...

Page 68: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 68 Serial Port 1 Configuration Set Parameters of Serial Port 1 COM 1...

Page 69: ...iption Options Serial Port Enable or Disable Serial Port COM Enabled Disabled Change Settings Select an optimal settings for Super IO Device IO 3F8h IRQ 4 Auto IO 240h IRQ 3 4 5 6 7 10 11 12 IO 248h I...

Page 70: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 70 Serial Port 2 Configuration Set Parameters of Serial Port 2 COM 2...

Page 71: ...iption Options Serial Port Enable or Disable Serial Port COM Disabled Enabled Change Settings Select an optimal settings for Super IO Device IO 2F8h IRQ 3 Auto IO 240h IRQ 3 4 5 6 7 10 11 12 IO 248h I...

Page 72: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 72 Serial Port 3 Configuration Set Parameters of Serial Port 3 COM 3...

Page 73: ...nabled Disabled RS 232 422 485 Control Option Serial Port 3 RS 232 422 485 Control Option RS 232 RS 485 HALF DUPLEX RS 485 422 FULL DUPLEX Change Settings Select an optimal setting for Super IO Device...

Page 74: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 74 Serial Port 4 Configuration Set Parameters of Serial Port 4 COM 4...

Page 75: ...isabled Enabled RS 232 422 485 Control Option Serial Port 4 RS 232 422 485 Control Option RS 232 RS 485 HALF DUPLEX RS 485 422 FULL DUPLEX Change Settings Select an optimal settings for super IO Devic...

Page 76: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 76 H W Monitor Configuration Monitor hardware status...

Page 77: ...CPU Fan Disabled Enabled CPU Start Target Temp CPU Start Fan Target Temperature 30 CPU Full Target Temp CPU Full Fan Target Temperature 50 Smart System Fan Function Enabled Enable or Disable Smart Sy...

Page 78: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 78 Serial Port Console Redirection Serial Port Console Redirection...

Page 79: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 79 Feature Description Options Console Redirection COM 0 5 Enabled Console Redirection Enable or Disable Disabled Enabled...

Page 80: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 80 COM 0 Serial Port Console Redirection COM0 Serial Port Console Redirection...

Page 81: ...is 0 if the num of 1 s in the data bits is even Odd parity bit is 0 if num of 1 s in the data bits is odd Mark parity bit is always 1 Space parity bit is always 0 Mark and Space Parity do not allow fo...

Page 82: ...isables extended terminal resolution Disabled Enabled Legacy OS Redirection Resolution On Legacy OS the Number of Rows and Columns supports redirection 80x24 80x25 Putty KeyPad Select FunctionKey and...

Page 83: ...VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 83 6 2 3 Security This section lets you set security passwords to control access to the system at boot time and or when entering the BIOS setu...

Page 84: ...ption Options Password Check Mode Setup check password when enter setup screen Power on check password on every time system power on Setup Power on Administrator Password Set Administrator Password No...

Page 85: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 85 6 2 4 Boot Use this menu to specify the priority of boot devices...

Page 86: ...ion of the UEFI and Legacy Storage OpROM Legacy Do not Launch UEFI Full screen Logo Enables or disables Quiet Boot option and Full screen Logo Disabled Enabled Post Report Post Report Support Enabled...

Page 87: ...ROBO 8113VG2AR Copyright Portwell 2016 ROBO 8113VG2AR User s Guide 87 6 2 5 Save Exit...

Page 88: ...rd Changes and Reset Reset system setup without saving any changes Restore Defaults Restore Load Default values for all the setup options UEFI Built in EFI Shell Boot option filter UEFI only Reset the...

Page 89: ...s chapter will focus on system integration issues in terms of BIOS setting and OS diagnostics 7 1 Hardware Quick Installation ATX Power Setting Unlike other Single board computer ROBO 8113VG2AR suppor...

Page 90: ...ecause SATA hard disk doesn t require setting up Master and Slave which can reduce mistake of hardware installation All you need to operate AHCI RAID 0 1 5 10 application for system please follow up s...

Page 91: ...re that you have a successful start with ROBO 8113VG2AR it is recommended when going with the boot up sequence to hit delete or Esc key and enter the BIOS setup menu to tune up a stable BIOS configura...

Page 92: ...Question I forgot my password of system BIOS what am I supposed to do Answer You can switch off your power supply then find the JP4 on the ROBO 8113VG2AR SBC to set it from 1 2 short to 2 3 short and...

Page 93: ...lash utility 5 Unzip file to bootable USB flash drive which can boot to dos mode Then execute the update bat or update efi It will start to update BIOS NOTE Once you use update efi to update BIOS it m...

Page 94: ...ing computer the Admin system with Windows 7 or later to follow these steps 2 To download and unzip the Windows 7 USB 3 0 driver https downloadcenter intel com download 22824 USB 3 0 Driver Intel USB...

Page 95: ...te 2 folders in the USB3 Fix folder USB3 mount Then extract the USB3 0 drivers and copy the Drivers folder into USB3 folder 5 Get the boot wim install wim files from USB bootable device Please copy th...

Page 96: ...n7 Ultimate N then we must choose index 5 5 Please type the command as below lists dism mount wim wimfile install wim index 5 mountdir mount 6 Please type the command as below lists dism image mount a...

Page 97: ...PBT is a brand new on line utility which innovated by Portwell PBT now is available for Portwell s premiere customers who are able to add customized BIOS logo and change BIOS default settings on Amer...

Page 98: ...ell modules Low Pin Count Interface Specification Revision 1 0 LPC http www intel com design chipsets industry lpc htm Universal Serial Bus USB Specification Revision 2 0 http www usb org home PCI Spe...

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