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If you cannot resolve the problem by
following the instructions below, contact
your ROTWILD authorised dealer.
Problem
Cause
Solution
W103
(W013) -
Torque sen
-
sor not suc
-
cessfully
initialised
There may be less pedal
-
ling support than normal.
Take your foot
off the pedal
and switch the
system on and
off again using
the on/off
switch on the
battery.
W101
(W011) -
Speed of
travel not
identified
The top speed for pedalling
support may be lower than
normal.
Check that the
speed sensor is
fitted correctly.
EXXX - Any
type of sys
-
tem fault
No pedalling support when
riding
Restart the
electrical sys
-
tem. If the situ
-
ation does not
improve, con
-
nect the sys
-
tem to E-TUBE
and follow the
instructions. If
the fault con
-
tinues to occur,
contact your
dealer.
Battery will
not charge
Charging socket and con
-
nector fouled
Clean and dry
the charging
socket
and connector
Insufficient
range
Drive train not operating in
the optimum
cadence range
Tyre pressure unsatisfac
-
tory
Chain drive efficiency
unsatisfactory
Optimum
efficiency
between 70-
90 rpm
Check tyre
pressure
and set to the
recommended
pressure
Please refer to
the section
Drive system
/ chain
Problem
Cause
Solution
Troubleshooting