18
7 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem.
No power
• Ensure that the AC cord is properly
connected.
• Ensure that there is power at the AC outlet.
• Press standby button on the remote control
or Soundbar to turn the Soundbar on.
No sound
• Increase the volume. Press Volume Up on
the remote control or on the Soundbar.
• Press MUTE on the remote control to
ensure the Soundbar is not muted.
• Press source buttons to select a different
input source.
• When using either of the Digital input, if
there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/other
source, some TVs do not pass through
digital audio.
• Your TV may be set to variable audio
output. Confirm that the audio output
setting is set to FIXED or STANDARD, not
VARIABLE. Consult your TV’s user manual
for more detailed information.
• If using Bluetooth, ensure that the volume
on your source device is turned up and that
the device is not muted.
• When the playback freezes and there is
no sound in Wi-Fi mode, please check
whether your home network is normal.
Remote control does not work
• Before you press any playback control
button, first select the correct source.
• Reduce the distance between the remote
control and the unit.
• Insert the battery with its polarities (+/-)
aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the
sensor on the front of the unit.
I can’t find the Bluetooth name of this
unit on my Bluetooth device
• Ensure the Bluetooth function is activated
on your Bluetooth device.
• Re-pair the unit with your Bluetooth
device.
This is a 15 mins power off function,
one of the ERPII standard requirement
for saving power
• When the unit’s external input signal
level is too low, the unit will be turned
off automatically in 15 minutes. Please
increase the volume level of your external
device.
Wi-Fi Connection cannot be
established.
• Check the availability of WLAN network on
the router.
• Place the Wi-Fi router closer to the unit.
• Make sure the password is correct.
• Check the WLAN function or reboot the
modem and Wi-Fi router.
