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6

Product Registration and Activation Key Retrieval

Before starting the initial configuration process, register the MCU and 

all the software licenses at the 

Polycom Resource Center 

website and 

download the product activation key file to the computer you will use 

for the configuration:

1

Using a Web browser, connect to

 http://portal.polycom.com

.

2

Login with your 

Email Address

 and 

Password 

or register as a new 

user.

3

Select the 

Product Registration

 link.

4

Follow the on-screen instructions for 

Product Registration

 and 

Product Activation

5

Write down the 

Product Activation Key

 number or copy it for later 

use.

Connecting to the MCU

1

Start the 

Collaboration Server Web Client 

application on the 

workstation by entering in the browser’s address line the IP 

Address of the control unit as defined in the 

USB key

 

in the format:

 

http://<Control Unit IP Address>

 and pressing 

Enter

.

2

Once the connection with the RMX is established and the 

RMX Web 

Client Welcome 

screen

 

is displayed,

 

you can remove the 

USB key

 

from the RMX.

3

In the 

Welcome 

screen, enter the default 

Username

 (

POLYCOM

)

 

and 

Password (

POLYCOM

and click 

Login

.

The 

Product Activation

 dialog box is displayed with the serial 

number filled in.

4

Select the “

I accept the license agreement

” check box to enable 

Online Registration

 of your product.

5

In the 

Activation Key

 field, enter or 

paste 

the 

Product Activation Key

 

retrieved earlier and click 

OK.

If you do not have an 

Activation Key

, click the 

Polycom Resource 

Center

 button to access the 

Service & Support

 page of the Polycom 

Support website.

Summary of Contents for RealPresence 4000

Page 1: ...In multiple rack installations the racks should be coupled together Use a regulating uninterruptable power supply UPS to protect the RMX from power surges and voltage spikes and to keep it operating i...

Page 2: ...nents match the packing slip 2 Unlock and lift the RMX top cover Make sure that the Installation Accessories kit contains the power cables and a USB Key and that the Rack Installation Accessories kit...

Page 3: ...window opens In Windows XP a The Polycom Documentation option is automatically selected Click OK In Windows 7 a Select Open Folder to view files using Windows Explorer b Double click the index hta fi...

Page 4: ...4000 Connect the following cables to the RMX 4000 rear panel For AC Power Supply connections Insert a power cable in each of the three AC Power Entry Modules PEM s For DC Power connections see the Har...

Page 5: ...PWR STATUS LEDs turn ON System power up sequence may take approximately 10 minutes During this time the parameters in the lan cfg file are uploaded from the USB key to the RMX s memory and applied dur...

Page 6: ...Client application on the workstation by entering in the browser s address line the IP Address of the control unit as defined in the USB key in the format http Control Unit IP Address and pressing Ent...

Page 7: ...r setting the Network Service in the Fast Configuration Wizard If Secured Communication is required on the RMX complete the Fast Configuration Wizard Login install the Certificate and then enable the...

Page 8: ...on MCU Host Name Enter the name of the MCU on the network Default name is RMX DNS Select Off if DNS servers are not used in the network Specify to enter the IP addresses of the DNS servers Note The IP...

Page 9: ...string with which the MCU registers itself with the gatekeeper The gatekeeper uses this string to identify the MCU when forwarding calls to it H 323 endpoints use this number as the first part of thei...

Page 10: ...UDP Select this option to use UDP for signaling TCP Select this option to use TCP for signaling TLS Select this option to use the secured communication where the Signaling Host listens on secured port...

Page 11: ...he authentication is enabled on the gatekeeper to enable the Collaboration Server to register with the gatekeeper Leave this check box cleared if the authentication option is disabled on the gatekeepe...

Page 12: ...nicode encoding Span Type Select the type of spans ISDN PSTN lines that are connected to the RMX Select either T1 or E1 Default T1 Note Only one Span Type E1 or T1 is supported on the RMX Service Type...

Page 13: ...equires to dial out Leave this field blank if a dial out prefix is not required The field can contain be empty blank or a numeric value between 0 and 9999 Default Blank Field Description Framing Selec...

Page 14: ...Save Continue After clicking Save Continue you cannot use the Back button to return to previous configuration dialog boxes The ISDN PSTN Network Service is created and confirmed 28 Click OK to contin...

Page 15: ...Time settings Option 1 Manually setting the RMX time Using the arrows modify the GMT Time and the GMT Offset to set the RMX time GMT Offset Displays the time zone difference between Greenwich and the...

Page 16: ...rd again to confirm its accuracy Flag Value Conference ID Length MCU The number of digits of the Conference ID that will be assigned by the MCU Range 2 16 Default 5 Note Selecting 2 digits limits the...

Page 17: ...ator showing the time remaining until the system start up is complete When the default RMX User is replaced the RMX Time is set and if there are no System Errors the green RDY LED on the CNTL unit on...

Page 18: ...e default conferencing entities are set to CP conferencing at a line rate of 384 kbps Auto Layout Polycom Skin and a duration of one hour The default Entry Queue EQ is set to Ad Hoc conferencing which...

Page 19: ...om IDs 1001 1002 1003 and 1004 H 323 Participants H 323 participants dial MCU Prefix in Gatekeeper Conference or Entry Queue ID Name For example if the MCU prefix in gatekeeper is 925 you can dial in...

Page 20: ...5 the ISDN PSTN participant dials this number with the appropriate area code for example 678 and country code 001 Conference Control Using DTMF Codes Operation DTMF String Individual Help 0 Conference...

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