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RealPresence Collaboration Server (RMX) 

4000 Quick Installation & Configuration Guide

General Safety Precautions

Follow these rules to ensure general safety:

Keep the area around the Polycom RealPresence Collaboration 

Server (RMX) 4000 unit clean and free of clutter and well ventilated.

Decide on a suitable location for the equipment rack that will hold 

the RMX, ensuring that it is near a grounded power outlet.

Ensure that the leveling jacks on the bottom of the rack are fully 

extended to the floor with the full weight of the rack resting on 

them. Always make sure the rack is stable before extending a 

component from the rack.

In a single rack installation, attach stabilizers to the rack. In 

multiple rack installations, the racks should be coupled together.

Use a regulating uninterruptable power supply (UPS) to protect the 

RMX from power surges and voltage spikes, and to keep it 

operating in the event of a power failure.

Allow the power supply units to cool before touching them.

Always keep the rack’s trays and boards closed when not servicing 

to maintain proper cooling.

Use only the power cords supplied with the system.

Each power cord should only be connected to a power outlet that 
has a protective ground contact.

The product name, RealPresence® Collaboration Server 4000 
and RMX® 4000 are used interchangeably throughout this 
document.

For regulatory notices, see the 

Polycom® RealPresence® 

Collaboration Server (RMX®) 4000 Hardware Guide

.

For all safety requirements and precautions, see the 

RealPresence Collaboration Server (RMX)

 

4000 Hardware 

Guide

, "

Safety Requirements” 

on page

1-8

.

Summary of Contents for RealPresence 4000

Page 1: ...In multiple rack installations the racks should be coupled together Use a regulating uninterruptable power supply UPS to protect the RMX from power surges and voltage spikes and to keep it operating i...

Page 2: ...nents match the packing slip 2 Unlock and lift the RMX top cover Make sure that the Installation Accessories kit contains the power cables and a USB Key and that the Rack Installation Accessories kit...

Page 3: ...window opens In Windows XP a The Polycom Documentation option is automatically selected Click OK In Windows 7 a Select Open Folder to view files using Windows Explorer b Double click the index hta fi...

Page 4: ...4000 Connect the following cables to the RMX 4000 rear panel For AC Power Supply connections Insert a power cable in each of the three AC Power Entry Modules PEM s For DC Power connections see the Har...

Page 5: ...PWR STATUS LEDs turn ON System power up sequence may take approximately 10 minutes During this time the parameters in the lan cfg file are uploaded from the USB key to the RMX s memory and applied dur...

Page 6: ...Client application on the workstation by entering in the browser s address line the IP Address of the control unit as defined in the USB key in the format http Control Unit IP Address and pressing Ent...

Page 7: ...r setting the Network Service in the Fast Configuration Wizard If Secured Communication is required on the RMX complete the Fast Configuration Wizard Login install the Certificate and then enable the...

Page 8: ...on MCU Host Name Enter the name of the MCU on the network Default name is RMX DNS Select Off if DNS servers are not used in the network Specify to enter the IP addresses of the DNS servers Note The IP...

Page 9: ...string with which the MCU registers itself with the gatekeeper The gatekeeper uses this string to identify the MCU when forwarding calls to it H 323 endpoints use this number as the first part of thei...

Page 10: ...UDP Select this option to use UDP for signaling TCP Select this option to use TCP for signaling TLS Select this option to use the secured communication where the Signaling Host listens on secured port...

Page 11: ...he authentication is enabled on the gatekeeper to enable the Collaboration Server to register with the gatekeeper Leave this check box cleared if the authentication option is disabled on the gatekeepe...

Page 12: ...nicode encoding Span Type Select the type of spans ISDN PSTN lines that are connected to the RMX Select either T1 or E1 Default T1 Note Only one Span Type E1 or T1 is supported on the RMX Service Type...

Page 13: ...equires to dial out Leave this field blank if a dial out prefix is not required The field can contain be empty blank or a numeric value between 0 and 9999 Default Blank Field Description Framing Selec...

Page 14: ...Save Continue After clicking Save Continue you cannot use the Back button to return to previous configuration dialog boxes The ISDN PSTN Network Service is created and confirmed 28 Click OK to contin...

Page 15: ...Time settings Option 1 Manually setting the RMX time Using the arrows modify the GMT Time and the GMT Offset to set the RMX time GMT Offset Displays the time zone difference between Greenwich and the...

Page 16: ...rd again to confirm its accuracy Flag Value Conference ID Length MCU The number of digits of the Conference ID that will be assigned by the MCU Range 2 16 Default 5 Note Selecting 2 digits limits the...

Page 17: ...ator showing the time remaining until the system start up is complete When the default RMX User is replaced the RMX Time is set and if there are no System Errors the green RDY LED on the CNTL unit on...

Page 18: ...e default conferencing entities are set to CP conferencing at a line rate of 384 kbps Auto Layout Polycom Skin and a duration of one hour The default Entry Queue EQ is set to Ad Hoc conferencing which...

Page 19: ...om IDs 1001 1002 1003 and 1004 H 323 Participants H 323 participants dial MCU Prefix in Gatekeeper Conference or Entry Queue ID Name For example if the MCU prefix in gatekeeper is 925 you can dial in...

Page 20: ...5 the ISDN PSTN participant dials this number with the appropriate area code for example 678 and country code 001 Conference Control Using DTMF Codes Operation DTMF String Individual Help 0 Conference...

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