Polycom HDX 9004, Administrator'S Manual

Page: 135 / 194

Troubleshooting
12 - 5
Access to Screens and Systems
Symptom Problem Corrective action
Cannot navigate to Admin
screens — System button
is not displayed. The home screen is not
configured to display the
System button.
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using the web interface, Telnet,
or SNMP.
From the web interface, you can add the
System
button back to the home screen. Click System Setup
and navigate to Admin Settings > General Settings
> Home Screen Settings , then select System . The
change takes effect after you navigate away from the
home screen and then back again on the system.
Cannot navigate to Admin
screens without a
password. The system administrator
has set a password,
or
The default password was
not deleted. Enter the password. The default password is the
system’s serial number.
Use the hardware restore button described on page
12-20 .
Cannot access the system
remotely. The system does not allow
remote access. On the system, go to System > Admin Settings >
General Settings > Security > and enable
access.
The system or your
computer is not connected
to the LAN. Check the LAN cable to the LAN port on the rear of
the system.
Check the LAN cable to your computer.
The LAN cable to the
system or to your computer
is bad.
To verify this, check the
lights on the system. There
should be a steady green
light indicating a connection
to the LAN, and a flashing
orange light indicating LAN
traffic if the cable is good. Replace the appropriate LAN cable.
DHCP Client is ON and no
DHCP server is available.
Contact your network administrator.
There is a firewall between
your computer and your
system. Contact your network administrator.
Your computer is on a
different network and there
is not connectivity between
the networks. Place your computer and system on the same
subnet. If this corrects the problem, check your router
configuration. If it does not, contact your network
service provider.
The system is in Security
Mode, which requires
secure access. Use secure modes of access. For more information,
refer to
Configuring Security Mode on page 8-6 .