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Polycom HDX 9004, Administrator'S Manual

The Polycom HDX 9004 is an advanced video conferencing solution that delivers crystal-clear HD video and audio quality. Setting up this top-notch device is made easy with the comprehensive manual available for free download from our website. Empower your meetings with our user-friendly instructions and harness the full potential of the Polycom HDX 9004.

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Administrator’s Guide Polycom HDX Systems

viii

10 Control Devices  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Configuring Remote Control Behavior  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10-1

Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10-2
Configuring the Remote to Control a Recording Device   . . . . . . . . . . . . . . . . . . . . . . . .  10-2

Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10-3

Connecting Touch-Panel Controls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10-3
Connecting IR Sensors to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10-3

Configuring RS-232 Serial Port Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10-4

11 Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Diagnostic Screens   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-1

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-2
Call Statistics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-3
Network  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-5
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-5
Audio   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-6
Reset System   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-6

Recent Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-7
Call Detail Report (CDR)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-7

Information in the CDR  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-8
Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-10

System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11-11

12 Troubleshooting   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1

Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-1
Enabling Basic Mode   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-2
General Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-2

Power and Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-3
Controls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-4
Access to Screens and Systems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-5
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-6
Displays  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-9
Cameras  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-13
Audio   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-14
Error Indications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-19

Using the Restore Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-20

Restoring Configuration   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-20
Factory Restore  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-21

How to Contact Technical Support   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12-21

A System Back Panel Views   . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Polycom HDX 9004 Video Inputs and Outputs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   A-1
Polycom HDX 9004 Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   A-2
Polycom HDX 9004 Network/Power Inputs and Outputs   . . . . . . . . . . . . . . . . . . . . . . . . . .   A-2

Summary of Contents for HDX 9004

Page 1: ...November 2006 Edition 3725 23977 001 A Version 1 0 Administrator s Guide for Polycom HDX Systems Version 1 0 product pic here ...

Page 2: ...a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademark Information Polycom the Polycom logo design ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Instructor RP iPower MG...

Page 3: ...s how to perform video conferencing tasks Setup Sheets for your optional hardware Release Notes Integrator s Reference Manual for Polycom HDX Systems which provides cable information and API command descriptions For support or service please contact your Polycom distributor or go to Polycom Support at www polycom com support Polycom recommends that you record the serial number and option key of yo...

Page 4: ...Administrator s Guide for Polycom HDX Systems iv ...

Page 5: ... and Removing Microsoft LCS Contacts 2 9 Specifying Quality of Service 2 11 Configuring the System for Use with a Firewall or NAT 2 12 Fireall Settings 2 12 H 460 NAT Firewall Traversal 2 14 Connecting Polycom HDX Systems to ISDN or Other Networks 2 15 PRI Network Interface Status Lights 2 16 Serial V 35 RS 449 RS 530 Network Interface Status Lights 2 17 Configuring ISDN and Other Network Interfac...

Page 6: ... a Mixer to a Polycom HDX System 4 3 Connecting Audio Output 4 4 Connecting Speakers 4 4 Placing Speakers to Play Stereo from Far Sites 4 4 Setting the Speaker Volume 4 5 Configuring Audio Settings 4 6 General Audio Settings 4 6 Audio Meters 4 8 StereoSurround Settings 4 8 Polycom HDX System Settings for a Polycom Vortex Mixer 4 10 Settings for Non Polycom Microphones 4 10 5 Content and Closed Cap...

Page 7: ...ing Marquee Text 7 6 Setting Ring Tones and Alert Tones 7 7 Customizing Camera Names and Icons 7 7 Screen Savers 7 8 Adding Screen Saver Text 7 8 Adding a Screen Saver Logo 7 8 Changing the Screen Saver Wait Time 7 9 8 Security 8 1 Screens that Require the Room Password for Access 8 1 Configuring Security Options 8 2 Setting the Room and Remote Access Passwords 8 4 Managing User Access to Settings...

Page 8: ...Video 11 5 Audio 11 6 Reset System 11 6 Recent Calls 11 7 Call Detail Report CDR 11 7 Information in the CDR 11 8 Call Detail Report Archives 11 10 System Log 11 11 12 Troubleshooting 12 1 Placing a Test Call 12 1 Enabling Basic Mode 12 2 General Troubleshooting 12 2 Power and Start up 12 3 Controls 12 4 Access to Screens and Systems 12 5 Calling 12 6 Displays 12 9 Cameras 12 13 Audio 12 14 Error ...

Page 9: ...PathNavigator Error Codes C 1 Q 850 Cause Codes C 4 D Codes for Remote Control Recording Device Buttons D 1 DVD Player Codes D 1 DVD Recorder Codes D 2 VCR Device Codes D 3 PVR Device Codes D 5 E Multipoint Dialing Speeds E 1 Regulatory Notices Regulatory Notices 1 Index Index 1 ...

Page 10: ...Administrator s Guide Polycom HDX Systems x ...

Page 11: ...eo conferencing integration Polycom HDX 9004 systems can send and receive wide screen high definition HD video in point to point calls They can send HD video in multipoint calls that use an HD capable bridge For technical specifications and detailed descriptions of features available for Polycom HDX models please refer to the product literature available at www polycom com Setting Up Your System H...

Page 12: ...stall the mounting brackets on the system if you need to mount it in an equipment rack or install the self adhesive feet if you will place the system on a table or shelf 2 Place the system in the desired location Leave enough space to work so that you can connect the cables easily Powering On and Off Connect power and power on the system after you have connected all of the equipment that you will ...

Page 13: ...tion Indicator Light System Status Off System is powered off Steady green light System is initializing System is awake and not in a call Blinking green light once System received an IR signal while awake and not in a call Blinking green light on 1 sec off 2 sec System is asleep not in a call Steady amber light System is in a call Blinking amber light once System received an IR signal while in a ca...

Page 14: ...he system Use the remote control to navigate the screens and enter information You can use the number pad on the remote control to enter text just like you can with a cell phone From a remote location Use a web browser to access the Polycom HDX web interface For more information about using the web interface refer to Accessing the Polycom HDX Web Interface on page 9 1 Make sure you can recall the ...

Page 15: ...rk for Collaboration document available on the Polycom Resource Center at extranet polycom com This document contains information you need to prepare your network such as worksheets that will help you order ISDN Polycom also offers high definition readiness services For more information please contact your Polycom distributor Connecting to the LAN You must connect the system to a LAN to Make H 323...

Page 16: ...goes off each time a frame is transmitted or received Setting Description Connect to my LAN Specifies whether the system is part of the LAN Changing this setting causes the system to restart Host Name Indicates the system s DNS name Changing this setting causes the system to restart IP Address Specifies how the system obtains an IP address Obtain IP address automatically Select if the system gets ...

Page 17: ... mask enter one here Changing this setting causes the system to restart LAN Speed Specify the LAN speed to use Note that the speed you choose must be supported by the switch Choose Auto to have the network switch negotiate the speed automatically Choosing Auto automatically sets Duplex Mode to Auto If you choose 10 Mbps 100 Mbps or 1000 Mbps you must set Duplex Mode to Half or Full Note Polycom do...

Page 18: ...IP addresses that may change each day Setting Description Display H 323 Extension Lets users placing a gateway call enter the H 323 extension separately from the gateway ID If you do not select this setting users make gateway calls by entering the call information in this format gateway ID extension H 323 Name Specifies the name that gatekeepers and gateways use to identify this system You can mak...

Page 19: ...g H 323 names if both systems are registered to a gatekeeper The H 323 Name is the same as the System Name unless you change it Your organization s dial plan may define the names you can use H 323 Extension E 164 Lets users place point to point calls using the extension if both systems are registered with a gatekeeper and specifies the extension that gatekeepers and gateways use to identify this s...

Page 20: ...alls In order to place calls using PathNavigator you need to Register your Polycom HDX system with PathNavigator Configure your Polycom HDX system to use PathNavigator for multipoint calls see Configuring the System to Use a Gatekeeper on page 2 4 Create a multi site entry in the directory recommended When using PathNavigator s Conference on Demand Once the call begins users cannot add another sit...

Page 21: ...ype Specifies the number type users enter to call this system Direct Inward Dial Users enter an internal extension to call this system directly Note If you choose this setting you must also register the number with the gatekeeper as an E 164 alias Number Extension Users enter the gateway number and the system s extension to call this system Number of Digits in DID Number Specifies the number of di...

Page 22: ... Specifies the DNS name or IP address of the SIP Registrar Server By default the SIP signaling is sent to port 5060 on the registrar server To specify a different port add it to the address as shown here 10 11 12 13 5070 Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server If you leave this field blank no proxy server is used By default the SIP signaling is sent to port 5060 o...

Page 23: ... Network IP SIP Settings 5 Configure these settings To view the status of the current LCS registration do one of the following Go to System Admin Settings Global Services Directory Servers Microsoft Select the Microsoft LCS server icon at the top of the Directory screen Adding and Removing Microsoft LCS Contacts To add or remove LCS contacts for the Polycom HDX system 1 Open the Microsoft Office C...

Page 24: ...cription User Name Specifies the user name created for your Polycom HDX system with the LCS server Group Name Specifies the group name used for global directory entries in the local directory Display Contacts Specifies whether to display your contacts on the contact list home screen and in the directory For more information refer to Displaying Contacts on the Home Screen on page 7 5 Show My Offlin...

Page 25: ... priority level between 0 and 63 If this setting is selected enter the value in the Type of Service Value field Type of Service Value Specifies the IP Precedence or Diffserv value for Video Audio and Far End Camera Control Maximum Transmission Unit Size Specifies the Maximum Transmission Unit MTU size used in IP calls If the video becomes blocky or network errors occur packets may be too large dec...

Page 26: ...vate internal IP addresses for devices within the network while using one external IP address to allow devices on the LAN to communicate with other devices outside the LAN If your system is connected to a LAN that uses a NAT you will need to enter the NAT Public WAN Address so that your system can communicate outside the LAN Setting Description Dynamic Bandwidth Specifies whether to let the system...

Page 27: ...ts based on the beginning value you set Note You must also open the firewall s TCP port 1720 to allow H 323 traffic Enable NAT Firewall Traversal Allows the system to use H 460 based firewall traversal For more information refer to H 460 NAT Firewall Traversal on page 2 14 NAT Configuration Lets you specify whether the system should determine the NAT Public WAN Address automatically If the system ...

Page 28: ...nd H 460 19 standards Make sure that firewalls being traversed allow Polycom HDX systems behind them to open outbound TCP and UDP connections Firewalls with a stricter rule set should allow Polycom HDX systems to open at least the following outbound TCP and UDP ports 1720 TCP 14085 15084 TCP and 1719 UDP 16386 25386 UDP Firewalls should permit inbound traffic to TCP and UDP ports that have been op...

Page 29: ...tup sheet that you received with the network interface module You will need the following network hardware If your network is You will need PRI North America and Japan PBX crossover cable if required for your PBX Channel Service Unit CSU not required if you connect the system to a PBX network PRI line PRI outside North America and Japan 75 W coaxial adapter if the network connection is via a 75 W ...

Page 30: ...s PRI CSU V 35 RS 449 RS 530 encryption equipment Network interface module External power supply If using PRI UPS Power source Network Polycom HDX system When the PRI network interface It means Indicators are off No power to the system Red indicator is on or blinking The system is not connected to the ISDN network or there is a problem with the ISDN line Yellow indicator is on or blinking There is...

Page 31: ...etwork ISDN 2 Configure these settings When the serial V 35 RS 449 RS 530 network interface It means Indicators are off No power to the system or The system is not communicating with the network or The system is restarting Yellow indicator is on The system is receiving a clock signal from the network able to make a call Yellow and green indicators are on The system is in a call Points to note abou...

Page 32: ...Service Unit CSU Line Build Out PRI T1 only For systems using an internal CSU indicates the output attenuation in dB Your service provider can provide you with these values For systems using an external CSU indicates the length in feet of the RJ 45 cable that connects the PRI network interface module to the CSU Switch Protocol Specifies the Network switch protocol The available choices are determi...

Page 33: ...ermine the proper call by call value Number of ISDN Channels to Dial in Parallel Specifies how many channels to dial at one time You can specify up to eight channels If you experience network problems decrease the number Set this value to 1 for serial dialing Serial dialing is not recommended unless you have trouble connecting calls using parallel dialing Restore Defaults Resets all values on this...

Page 34: ...vice is used for dialing calls Area Code Port 1 Port 2 Specifies the area code and number s that other sites dial to reach this system If this is a dedicated connection leave these fields blank Setting Description Prefix Lets you specify the dialing prefix required to reach an outside line Calling Profile Lets you specify what data communications equipment is connected to the network interface The...

Page 35: ...y not clear If your system is connected to ADTRAN equipment you may need to adjust DTR pulse duration Trigger Call on H 320 Data Specifies whether the call starts when H 320 data is detected at the V 35 interface while set for direct connect Setting Description Crypto Resync Allows a Polycom HDX system connected to cryptographic equipment to signal when it loses video synchronization during a call...

Page 36: ... H 331 broadcast transmissions from the Polycom HDX system Broadcast mode enables the system to send video and audio to many other systems such as large satellite networks Enable People Content Enables People Content for broadcast mode Video Format Specifies the resolution at which video is transmitted Video Protocol Specifies the protocol used to transmit video Choose the lowest protocol supporte...

Page 37: ...to System Admin Settings Network Call Preference Enable Analog Phone 3 Go to System Admin Settings Network Call Preference Add Analog Phone to the Audio Dialing Order on the Network Dialing screen Setting Description Room Telephone Number Enter the telephone number of the room where the system is located System Telephone Number Specifies the analog phone number of the system including country and ...

Page 38: ...t with other Polycom systems disable this setting IP H 323 Allows the system to make IP calls SIP Allows the system to use SIP when connecting IP calls Analog Phone Allows the system to make voice only calls to any phone using an analog phone line Transcoding Specifies whether the system allows each far site system to connect at the best possible call rate and audio video algorithm If transcoding ...

Page 39: ...specifies how the system places video calls dialed manually when the call type selection is either unavailable on the home screen or set to Auto If a call attempt does not connect the system tries to place the call using the next call type in the list This setting is available only when Preferred Dialing Method is set to Auto For more information refer to Configuring Dialing Order Settings on page...

Page 40: ...ctory screen or The Call Quality setting is not available for users If the far site system does not support the selected speed the system automatically negotiates a lower speed ISDN Video Calls H 320 Allows you to restrict the bandwidth used when receiving calls Specifies the maximum speed for receiving ISDN video calls If the far site attempts to call the system at a higher speed than selected he...

Page 41: ...rder With this configuration calls placed from the directory will be placed through a gateway first if an ISDN number exists On the Network Dialing screen set Preferred Dialing Method to Manual With this configuration users can select ISDN Gateway from the list of call types that appears when placing a call from the directory To allow users to place an ISDN to IP call through a gateway 1 Go to Sys...

Page 42: ...Administrator s Guide for Polycom HDX Systems 2 28 ...

Page 43: ... and Monitor 2 the system provides both dual BNC connectors and a DVI I connector Only one at a time is active If both outputs are connected to monitors only the DVI I connector is active Video Output Number Connector Output Formats 1 BNC two S Video Composite DVI I VGA DVI HDMI Component 2 BNC two S Video Composite DVI I VGA DVI HDMI Component 3 VCR DVD Player BNC two S Video Composite 4 Content ...

Page 44: ...s connected to the BNC connectors using an S Video cable Composite Select if the monitor is connected to the BNC connectors using a composite video cable Note If you select 16 9 you will also need to set up the monitor for full screen display In the monitor s setup menu choose the setting that stretches the picture uniformly without clipping the edges which is usually called Full Wide screen or 16...

Page 45: ... Far Video Specify whether to display far video on this monitor Display Content Specify whether to display content on this monitor Dual Monitor Emulation Specifies whether the system can show multiple views on a single display If content is being viewed different views can be displayed by pressing Display on the remote control For more information refer to Using Dual Monitor Emulation on page 3 7 ...

Page 46: ...choose the setting that stretches the picture uniformly without clipping the edges which is usually called Full Wide screen or 16x9 Use this setting Not this setting Resolution Specifies the resolution for the monitor Output Upon Screen Saver Activation Specifies the screen saver output for Monitor 2 Specifies whether black video or no signal is sent to the monitor when the system goes to sleep an...

Page 47: ...player is connected to a Polycom HDX system using a composite video cable and S Video to RCA adapter VCR DVD Record Source Specifies the video source to be recorded to videotape or DVD If Far is enabled the recorded video will switch to the current far site speaker If both Near and Far are enabled the recorded video will switch between near and far sites depending on the current speaker Output Upo...

Page 48: ...8 or 1280 x 720 Component YPbPr Select if the monitor is connected to the DVI connector using component cables Note If you select 16 9 you will also need to set up the monitor for full screen display In the monitor s setup menu choose the setting that stretches the picture uniformly without clipping the edges which is usually called Full Wide screen or 16x9 Resolution Specifies the resolution for ...

Page 49: ...en On a 16x9 monitor enabling this setting displays 4x3 video full screen with a portion of the picture clipped off On a 4x3 monitor enabling this setting display 16x9 video in letter box format Display Icons in a Call Specifies whether to display all on screen graphics including icons and help text during calls Screen Saver Wait Time Specifies how long the system remains awake during periods of i...

Page 50: ... of sites in the call whether content is shared and whether dual monitor emulation is used The multipoint viewing mode on the host system is the one used in the call Setting Description Multipoint Mode Auto The view switches between Presentation mode and Discussion mode depending on the interaction between the sites If multiple sites are talking at the same time Discussion mode is used If one site...

Page 51: ...on your environment and model of monitor however the video may exhibit one of these problems Picture is too dark or too bright Colors appear faded Picture has too much of one color for example the picture may appear greenish Picture has blocky or softened edge detail If you notice any of these problems adjust the monitor until the display seems acceptable Use the video diagnostics test as describe...

Page 52: ... picture appears natural Preventing Monitor Burn In Monitors and Polycom HDX systems provide display settings to help prevent image burn in Plasma televisions can be particularly vulnerable to this problem Refer to your monitor s documentation or manufacturer for specific recommendations and instructions The following guidelines help prevent image burn in Set Output upon Screen Saver Activation to...

Page 53: ... of supported PTZ cameras The following table shows how you can connect video sources to a Polycom HDX system When connecting a Polycom Eagle Eye camera to video input 2 use only the approved power supply from Polycom part number 1465 52621 036 Do not exceed 12 Volts at 3 Amps Video Input Number Connector Acceptable Input Audio Association Power Control 1 HDCI Composite S Video Component None Prov...

Page 54: ...era s format Component YPbPr Select if the camera is connected to the Polycom HDX system using a component cable S Video Select if the camera is connected to the Polycom HDX system using an S Video cable Composite Select if the camera is connected to the Polycom HDX system using a composite video cable Name Specifies a name and icon for the camera Video Quality Specifies Motion or Sharpness for th...

Page 55: ...stem using an S Video cable Composite Select if the camera is connected to the Polycom HDX system using a composite video cable Name Specifies a name and icon for the camera Source Specifies whether the camera source is People or Content Video sources specified as Content are sent at a higher resolution and lower frame rate Video Quality Specifies Motion or Sharpness for the video input Motion Thi...

Page 56: ...a composite video cable Name Specifies a name and icon for the VCR or DVD player Source Specifies whether the video source is People or Content Video sources specified as Content are sent at a higher resolution and lower frame rate Video Quality Specifies Motion or Sharpness for the video input Motion This setting is for showing people or other video with motion Sharpness The picture will be sharp...

Page 57: ...re sent at a higher resolution and lower frame rate Video Quality Specifies Motion or Sharpness for the video input Motion This setting is for showing people or other video with motion Sharpness The picture will be sharp and clear but moderate to heavy motion at low call rates can cause some frames to be dropped Sharpness is available in point to point H 263 and H 264 calls only Detect Camera Dete...

Page 58: ... specified as Content are sent at a higher resolution and lower frame rate Video Quality Specifies Motion or Sharpness for the video input Motion This setting is for showing people or other video with motion Sharpness The picture will be sharp and clear but motion will not be smooth Choose this setting for document cameras Sharpness is available in point to point H 263 calls only Detect Camera Det...

Page 59: ... multipoint call the MCU setting determines the People and Content video rates not the system sending the content This setting does not apply if Dynamic People Content Bandwidth is enabled or automatic bandwidth adjustment is enabled using the API This setting applies only to calls of 128 kbps of higher In SIP calls content is sent as People video Dynamic People Content Bandwidth Specifies whether...

Page 60: ... remain in effect until you delete or change them To store a preset 1 If you are in a call press Near or Far then choose a near site or far site camera or other video source 2 If you selected a camera that supports electronic pan tilt and zoom you can adjust the camera s position Press the arrow buttons on the remote control to move the camera up down left or right Press Zoom to zoom the camera ou...

Page 61: ...bps to 4 Mbps The frame rate varies for video configured as Content but it can reach a maximum of 7 5 fps at high call rates To send video in HD format 1 Connect an HD camera or HD video source 2 Go to System Admin Settings Cameras Camera Settings Configure these settings for the HD camera or video source Set the aspect ratio to 16 9 Set the video format to Component YPbPr DVI or VGA The supported...

Page 62: ...0 x 720 progressive scan format 720p Near site video is always displayed in HD format when you use an HD video source and an HD monitor To receive and display video in HD format 1 Connect an HD monitor 2 Go to System Admin Settings Monitors Monitors Configure these settings for the HD monitor Set the aspect ratio to 16 9 Set Video Format to Component YPbPr DVI or VGA Set Resolution to 1280 x 720 i...

Page 63: ...multiple Polycom microphones to a Polycom HDX system For best audio Place the microphone on a hard flat surface table wall or ceiling away from obstructions so the sound will be directed into the microphone elements properly Place the microphone near the people closest to the monitor Audio Input Number Connector Acceptable Input Source Levels Video Association 1 Main Audio Phoenix Mono Stereo Micr...

Page 64: ...Polycom HDX system with stereo enabled you can use the Stereo Autorotation feature This feature senses sound energy from the left and right speakers and automatically assigns left and right channels for the microphone 15 ft 4 5 m 2457 23215 001 or 25 ft 7 5 m 2457 23216 001 15 ft 4 5 m 2457 23215 001 or 25 ft 7 5 m 2457 23216 001 18 in 0 5 m 2457 23716 001 Stereo using one microphone Stereo using ...

Page 65: ...nnect several microphones to the Polycom HDX system through an audio mixer Refer to your system s setup sheet for connection details Connecting a Polycom Vortex mixer to Polycom HDX systems provides flexibility in audio setup For example it allows you to provide a microphone for each call participant in a boardroom For top performance you need Vortex firmware 2 5 3 or later and Conference Composer...

Page 66: ...en you set up the system for StereoSurround the left microphone and speaker should be on the left from the local room perspective Place the speaker connected to the audio system s right channel on the right side of the system and the other speaker on the left side The system reverses the left and right channels for the far site as shown in the following illustration This ensures that the sound com...

Page 67: ...ing the Speaker Volume To set the volume of an external speaker system 1 Go to System Diagnostics Audio Speaker Test 2 Start the speaker test 3 Adjust the volume of the speaker system From the center of the room the test tone should be as loud as a person speaking loudly about 80 90 dBA on a sound pressure level meter 60 Left speaker Connect to left audio output white Right speaker Connect to righ...

Page 68: ...te on the microphone or on the remote control Enable Polycom Microphones Specifies whether microphones attached to the system s microphone input are enabled This option is automatically disabled if the echo canceller for audio input 1 is enabled and Polycom StereoSurround is enabled Enable Polycom StereoSurround Specifies that Polycom StereoSurround is used for all calls To send or receive stereo ...

Page 69: ...tically echo cancelled Content Input Level Specifies the volume level for audio input 4 Enable Phantom Power Allows the system to supply power to microphones connected directly to the audio input Note This selection is only available when you set Input Type to Microphone Input Type dB meter Lets you see the peak input signal level present at audio input 1 Content Input dB meter Lets you see the pe...

Page 70: ...uration and place a test call Setting Description Line In Level Sets the volume level for audio input 3 The default setting of Auto configures the system for automatic gain control Line Out Level Sets the volume level for audio output 3 VCR DVD Audio Out Always On Allows you to record a call using one VCR or DVD while playing content into the call from a second VCR or DVD Do not select this settin...

Page 71: ...e system to use Polycom StereoSurround test the system configuration and place a test call To test your stereo configuration 1 Go to System Admin Settings Audio Stereo Settings Make sure the microphones are positioned as shown for your Table Style If Stereo Autorotation is enabled the Table Style setting is not displayed Also refer to Placing Polycom Microphones to Send Stereo from Your Site on pa...

Page 72: ...sable Echo Canceller 2 Go to System Admin Settings General Settings Serial Ports Set RS 232 Mode to Vortex Mixer for the appropriate port Refer to the Polycom Vortex documentation for details on configuring the mixer Settings for Non Polycom Microphones To configure the Polycom HDX system to use microphones connected directly to audio input 1 Go to System Admin Settings Audio Audio Settings Set In...

Page 73: ...s You can connect a VCR or DVD player to any Polycom HDX system to play videotapes or DVDs into calls With Polycom HDX systems you can connect a VCR or DVD player to record your video conference You can also connect two VCRs or DVD players to play material and record the call at the same time Configuring VCR DVD Player Settings Playing a Videotape or DVD The VCR DVD inputs are active when you sele...

Page 74: ...n To configure VCR DVD video settings for recording a call Go to System Admin Settings Monitors Monitors Set the aspect ratio and video format for recording Select one or more sources for the VCR DVD Record Source If you select both near and far the Polycom HDX system automatically switches recording to the site that is talking If you select content as a record source it is recorded when available...

Page 75: ...g To configure the content display 1 Go to System Admin Settings Monitors Monitors 2 Select Display Content for the monitor that will display content 3 Go to System Admin Settings Network Call Preference 4 Enable H 239 5 Go to System Admin Settings Audio Audio Settings 6 Set the Content Input Level Configuring Content Display with People Content IP People Content IP is included with the Polycom HD...

Page 76: ... 256 MB memory Recommended computer 1 GHz Pentium III or equivalent 512 MB memory Note that although you use the license key on only one Polycom HDX system you can install the presenter software on an unlimited number of computers Connect the computer s to the IP network To install People Content IP on a computer 1 On the computer open a web browser and go to the Polycom Resource Center Video Down...

Page 77: ...ent For the best results follow these guidelines for People On Content Use the Polycom Eagle Eye camera Create a flat consistent background color using a screen or matte finish paint in green or blue Make sure that the background does not have shadows or glare Make sure that the background and the presenter are well lit For example use a minimum of two 250 W halogen lights on the background and on...

Page 78: ...tent Calibration does the following A camera preset is created for the green screen area The camera calibrates to the background color Make sure that you are not in the camera view when you calibrate for People On Content Configuring Closed Captioning You can provide real time text transcriptions or language translations of the video conference by displaying closed captions on your system When you...

Page 79: ...the room or remotely using a Telnet session Via a Dial Up Connection to the Systems RS 232 Serial Port Closed captioners can provide captions from inside the conference room or from a remote location via a dial up connection to the serial port of the Polycom HDX system as shown in the following diagram To supply closed captions via a dial up connection 1 Ensure that the computer and the Polycom HD...

Page 80: ...iption application Via the System s Serial RS 232 Port Closed captioners can provide captions from inside the conference room using equipment connected directly to the serial port of the Polycom HDX system as shown in the following diagram To supply closed captions using equipment connected directly to the serial port 1 Ensure that the computer and the Polycom HDX system are configured to use the ...

Page 81: ...he system s web interface 3 Go to Utilities Closed Caption 4 Log in using this information User Name Your name Password Meeting password defined for your video conferencing system 5 In the Closed Caption screen type the caption text into the text field Text wraps to the next line after 59 characters 6 Press Enter to send the text to the sites in the conference Via a Telnet Session Closed captioner...

Page 82: ...ia a Telnet session 1 On a computer open a command line interface 2 Start a Telnet session using the Polycom HDX system IP address and port 24 for example telnet 10 11 12 13 24 3 Enter the command cc to start captioning 4 Press Enter to send the text 5 To stop sending closed captions enter Ctrl z ...

Page 83: ...lowed for call length When that time has expired you see a message asking you if you want to hang up or stay in the call If you do not answer within one minute the call automatically disconnects If you choose to stay in the call at this time you will not be prompted again Choosing 0 removes any limit Display Time in Call Specifies whether to display the elapsed time or the local time during a call...

Page 84: ... screen lists the site number or name the date and time and whether the call was incoming or outgoing Note If the Call Detail Report option is not selected the Recent Calls option is not available Allow Mixed IP and ISDN Calls Specifies whether users can make multipoint calls that include both IP and H 320 sites Clearing this option provides extra security for systems requiring LAN connectivity wh...

Page 85: ...model you may need to enter a multipoint option key to enable multipoint calling Entering a Multipoint Option Key Before placing multipoint calls you may need to enter a multipoint option key A five minute multipoint trial is available You can also enter a 6 Mbps MP option key to enable the system to use up to 6 Mbps in combined call rates for multipoint IP calls For information about purchasing a...

Page 86: ...es you call have internal multipoint capability The following diagram shows how to do this Points to note about PathNavigator s Conference on Demand Once the call begins users cannot add another site to the call even if the site was in the call originally and is attempting to rejoin Because of this you cannot place cascaded multipoint calls through PathNavigator The MGC needs to have enough ports ...

Page 87: ...tems are Polycom HDX systems and each Polycom HDX system calls no more than three other systems Setting Description System Name Enter or change the system name in this field This name appears on the screen for the far site when you are making calls Localized System Name Displays the localized system name if you have entered one You can enter a Localized System Name for Simplified Chinese on this s...

Page 88: ...system name in the appropriate language field Managing Directories with the Web Interface The Web Interface import export directory feature allows you to maintain consistency of Polycom HDX system directories in your organization efficiently It is particularly useful for administrators managing multiple systems that call the same locations You can Transfer existing directory entries between Polyco...

Page 89: ...r address line enter the system s IP address for example http 10 11 12 13 to go to the web interface 3 Go to Utilities Import Export Directory 4 Click PC HDX 5 Click Browse and browse to the location of the csv file on your computer 6 Click Export Directory to upload the csv file to the Polycom HDX system To create a localized directory entry using the web interface 1 On a computer open a web brow...

Page 90: ...r up to five addresses Password Lets you enter the global directory password if there is one Register Registers this system with the Global Directory Server Display Global Addresses Displays other registered systems in the global directory Display Name in Global Directory Specifies whether to display the system s name in the global directories of other registered systems Save Global Directory to S...

Page 91: ...stem Language Sets the language for the user interface International Dialing Prefix Specifies the international code required for placing ISDN calls from the system location to another country Country Code Specifies the country code for the system location Area Code Specifies the area code to use for analog phone calls Always Dial Area Code Specifies if an area code is required to place ISDN calls...

Page 92: ...all Specifies the time display in a call Elapsed Time Displays the amount of time in the call Local Time Displays the local time on the screen during a call Off Time is not displayed Setting Description Auto Adjust for Daylight Saving Time Specifies the daylight savings time setting When you enable this setting the system clock automatically changes for daylight saving time Time Zone Specifies the...

Page 93: ...cs and System Information Speed Dial list of frequently called sites Alerts New Users Provide more options but keep it simple Dialing entry field Directory numbers Recent Calls Infrequent Users Kiosk Mode Provide a simple workspace so no training is needed Let users make calls to pre defined numbers with one button click Include instructions on screen Use the marquee to add instructions Add featur...

Page 94: ... select the bandwidth for calls as well as the call type from the Place a Call screen For information about enabling call types refer to Configuring Call Preferences on page 2 24 H 323 Extension E 164 Allows users to enter extensions on the home screen Directory Allows users to access the directory System Allows users to access the System screen which includes User Settings Diagnostics and System ...

Page 95: ...s as the name you want to appear on the button Do Not Disturb Icon Allows users to set the system to automatically accept or ignore incoming calls using the Do Not Disturb button on the home screen Call Detail Report Specifies whether to generate a report of all calls made with the system When selected all calls can be viewed through the web interface and downloaded as a csv file Recent Calls Spec...

Page 96: ... Settings Home Screen Settings 2 In Dialing Display select Display marquee and enter the text You can also add marquee text through the web interface For some languages such as Russian Korean Japanese Simplified Chinese and Traditional Chinese you must use the web interface to add marquee text To enter marquee text using the web interface 1 On a computer open a web browser 2 In the browser address...

Page 97: ... Icons Customizing the way cameras appear on screen helps users select the correct camera input during a call You can enter camera names and assign icons You can choose camera icons from categories including Corporate Education Justice Manufacturing and Medical To customize camera names and icons 1 Go to System Admin Settings Cameras Camera Settings 2 For each camera or video source enter a name a...

Page 98: ...en the system is in sleep mode You can use this scrolling text to provide instructions or next steps for users of the system Logo Screen Text Appears underneath the logo before the system goes into sleep mode 5 Click Update Adding a Screen Saver Logo You can customize the Polycom HDX system to display your own logo instead of the Polycom logo To upload a screen saver logo 1 On a computer open a we...

Page 99: ... System Admin Settings Monitors Monitors 2 Configure the Screen Saver Wait Time to specify how long the system remains awake during periods of inactivity The default is 3 minutes Setting this option to Off prevents the system from going to sleep To prevent image burn in set the Screen Saver Wait Time to 3 minutes or less ...

Page 100: ...Administrator s Guide for Polycom HDX Systems 7 10 ...

Page 101: ...neral Settings Network LAN Properties Audio Cameras Monitors Global Services H 323 Settings SIP Settings Quality of Service Firewall IP ISDN Call Preference Recent Calls Directory Servers SNMP Management Servers Account Validation My Information Monitors V 35 RS 449 RS 530 Serial Ports Telephony Multipoint Setup Utilities May not be present for all system types Password Protected General Access Re...

Page 102: ...t you must enter it to configure the system Admin Settings using the remote control The room password must not contain spaces Meeting Password Specifies the password users must supply to join multipoint calls on this system if the call uses the internal multipoint option rather than a bridge This field can also be used to store a password required by another system that this system calls If a pass...

Page 103: ...ngs screen is accessible to users via the System screen Select this option if you want to allow users to change limited environmental settings Allow Video Display on Web Specifies whether to allow viewing of the room where the system is located or video of calls in which the system participates using the web interface Note This feature activates both near site and far site video displays in Web Di...

Page 104: ...e access password is the same as the room password 3 Enter a Remote Access password To access Admin Settings using the web interface when a remote access password is set enter admin for the user name To use the same password for both local and remote access 1 Go to System Admin Settings General Settings Security 2 Select Use Room Password for Remote Access To reset a forgotten password 1 Get the s...

Page 105: ...e System screen User Settings contains the following options which are also available to administrators on the Admin Settings screens Backlight Compensation Far Control of Near Camera Meeting Password Auto Answer Point to Point or Multipoint Video Mute Auto Answer Calls PIP Keypad Audio Confirmation Far Site Name Display Time Dual Monitor Emulation Allow Video Display on Web To maintain this secur...

Page 106: ...Security Mode When you change this setting the Polycom HDX system restarts Every time a Polycom HDX system is powered on or restarts in Security Mode it verifies that the system software is authentic Polycom software To access a Polycom HDX system in Security Mode using the web interface 1 Enter the IP address of the system using secure HTTPS access for example https 10 11 12 13 2 Click Yes in the...

Page 107: ... standard feature on all Polycom HDX systems When it is enabled the system automatically encrypts calls to other systems that have AES encryption enabled To enable AES encryption Go to System Admin Settings General Settings Security and select AES Encryption ...

Page 108: ...Administrator s Guide for Polycom HDX Systems 8 8 ...

Page 109: ...n about the API commands refer to the Integrator s Reference Manual for Polycom HDX Systems Using the Polycom HDX Web Interface You can use Polycom HDX web interface to perform most of the calling and configuration tasks you can perform on the local system Accessing the Polycom HDX Web Interface To configure your browser to use the Polycom HDX web interface 1 Be sure that you use Microsoft Interne...

Page 110: ...om HDX systems to view a call or the room where the system is installed For security reasons this feature can only be enabled on the local system by an administrator To enable room and call monitoring 1 Go to System Admin Settings General Settings Security 2 Select and enable Allow Video Display on Web to allow the room or call to be viewed remotely To view a room or call 1 On a computer open a we...

Page 111: ...enter the system s IP address for example http 10 11 12 13 to go to Polycom HDX web interface 3 Go to Utilities Profile Center 4 Click HDX PC to download the csv file from the Polycom HDX system 5 Save the file to a location on your computer To upload a profile 1 Reset the Polycom HDX system to restore default settings 2 On a computer open a web browser 3 In the browser address line enter the syst...

Page 112: ... Go to Diagnostics Send a Message 5 In the Send a Message page enter a message up to 100 characters in length then click Send Message The message is displayed for 15 seconds on the screen of the system that you are managing Setting Up SNMP The Polycom HDX system sends SNMP Simple Network Management Protocol reports to indicate conditions including the following All alert conditions found on the Po...

Page 113: ...en instructions Configuring for SNMP Management To configure the Polycom HDX system for SNMP Management 1 Access the SNMP configuration screen either in Polycom HDX web interface or on the Polycom HDX system In Polycom HDX web interface go to Admin Settings Global Services SNMP On the Polycom HDX system go to System Admin Settings Global Services SNMP 2 Configure these settings on the SNMP screen ...

Page 114: ...ion about obtaining software key codes and using the Software Update 4 Download the appropriate software update file 5 In the browser address line enter the system s IP address for example http 10 11 12 13 to access its web interface If Security Mode is enabled on the system you must use secure HTTPS access for example https 10 11 12 13 Click Yes in the security dialog boxes that appear 6 If promp...

Page 115: ... or generates touch tones DTMF tones If this is set to Presets users can generate DTMF tones by pressing on the remote control while on a video screen Use Non Polycom Remote Configures the system to accept input from a programmable non Polycom remote control In most cases the Polycom remote works as designed even when this feature is enabled However try disabling this feature if you experience dif...

Page 116: ...r 5 seconds 4 Press once to Set ID 5 Press the right arrow to change the setting 6 Press or to select the channel ID that you configured on the system 7 Press to select the new setting Configuring the Remote to Control a Recording Device You can program the Polycom HDX system remote control to control a specific recording or playback device such as a VCR or DVD player For a list of codes refer to ...

Page 117: ...on control panel to the system s RS 232 serial port as part of a custom room installation You will need to program the control panel Refer to the Integrator s Reference Manual for Polycom HDX Systems for information about the API commands Connecting IR Sensors to Polycom HDX Systems The Polycom HDX system provides a connector for an external IR sensor Refer to your system s setup sheet for connect...

Page 118: ...ervice using a modem or directly from a captioner s computer via Telnet Vortex Mixer Provides control signals to a Polycom Vortex mixer Pass Thru Passes data to an RS 232 device connected to the serial port of the far site system Polycom Annotation Provides control signals to the Polycom Instructor RP Interactive Touch Board Provides control signals to a Polycom SMART board device Baud Rate Parity...

Page 119: ...creens The following Diagnostics screens are available on the system and in the web interface Diagnostics Call Statistics Network Video Audio System Status System Status Call Summary Reset System Speaker Test Audio Meter Call Status Call Statistics Content Statistics Call Summary Near End Loop PING Trace Route V 35 RS 449 RS 350 Send a Message web only System Log web only View Logs Download Logs V...

Page 120: ...pted enter admin as the user name and enter the admin password 4 Click Diagnostics from any page in the web interface System Status Diagnostic Screen Description System Status Displays system status information including auto answer point to point remote control battery time server Global Directory IP network gatekeeper and ISDN lines For an explanation of any of the status items select the item a...

Page 121: ...ight the spheres on this screen to see the number dialed the relevant status code and details of any errors In ISDN calls this screen also displays connection status for each channel In calls placed through a V 35 RS 449 RS 530 network interface this screen displays the states of these signals DTR RTS CTS DSR DCD RI Bright indicators show high signals dim indicators show low signals ...

Page 122: ... type key exchange algorithm type and key exchange check code if the encryption option is enabled and the call is encrypted Far site details and call type Call Statistics 2 Audio and video data rates specified transmit and receive Video data rate and frame rate in use transmit and receive Video packet loss and jitter in IP calls Audio packet loss and jitter in IP calls Far site details and call ty...

Page 123: ... the Polycom HDX system displays a message indicating that the IP address under test is available Trace Route Tests the routing path between the local system and the IP address entered If the test is successful the Polycom HDX system lists the hops between the system and the IP address you entered V 35 RS 449 RS 530 Serial Status screen system only Displays the states of these signals DTR RTS CTS ...

Page 124: ... VCR or DVD to test the audio The Audio Meters indicate peak signal levels Set signal levels so that you see peaks between 3dB and 7dB with normal speech and program material Occasional peaks of 12dB to 16dB with loud transient noises are considered acceptable A meter reading of 20dB corresponds to 0dBFS in the Polycom HDX system audio A signal at this level is likely clipping the audio system Met...

Page 125: ...rmation includes the far site s number and name and the type speed bandwidth and duration of the call If you need even more detail about calls you can view or download the Call Detail Report CDR from the web interface For more information about the CDR see Call Detail Report CDR Call Detail Report CDR When enabled the Call Detail Report CDR provides the system s call history You can view the CDR f...

Page 126: ...The call start time in the 24 hour format hh mm ss End Date The call end date End Time The call end time Call Duration The length of the call Account Number If Require Account Number to Dial is enabled on the system the value entered by the user is displayed in this field Remote System Name The far site s system name Call Field Number 1 The number dialed from the first call field not necessarily t...

Page 127: ...Audio Protocol Rx The audio protocol received from the far site such as G 728 or G 722 Video Protocol Tx The video protocol transmitted to the far site such as H 263 or H 264 Video Protocol Rx The video protocol received from the far site such as H 261 or H 263 Video Format Tx The video format transmitted to the far site such as CIF or SIF Video Format Rx The video format received from the far sit...

Page 128: ...ere lost during an H 323 call Average Latency Tx The average latency of packets transmitted during an H 323 call based on round trip delay calculated from sample tests done once per minute Average Latency Rx The average latency of packets received during an H 323 call based on round trip delay calculated from sample tests done once per minute Maximum Latency Tx The maximum latency for packets tran...

Page 129: ...t to view the details of the file 5 Click Save Archive and then specify a location on your computer to save the file System Log To download a system log via the web interface 1 On a PC open a web browser 2 In the browser address line enter the system s IP address for example http 10 11 12 13 to go to the web interface 3 If prompted enter admin as the user name and enter the admin password 4 Click ...

Page 130: ...Administrator s Guide for Polycom HDX Systems 11 12 ...

Page 131: ... to test your Polycom HDX system at www polycom com videotest If you have trouble making video calls Make sure the number you dialed is correct then try the call again For example you may need to dial 9 for an outside line or include a long distance access code or country code To find out if the problem exists in your system ask the person you were trying to reach to call you instead Find out if t...

Page 132: ...n a computer open a web browser 2 In the browser address line enter the system s IP address for example http 10 11 12 13 to go to the web interface 3 Go to Admin Settings Network Call Preference 4 Select Enable Basic Mode General Troubleshooting This section presents problems likely causes and corrective actions It is organized by category to help you troubleshoot any issue Power and Start up Cont...

Page 133: ...et is not active or the system s power supply is not operating properly If you connect the system s power cord to a power strip be sure the power strip is connected to a power outlet and its power switch is on Check the power outlet by unplugging the system and plugging in a lamp radio or other small appliance If it does not operate the outlet is not active connect the system to a different outlet...

Page 134: ...emote control works properly Make sure you are pointing the remote control at the infrared sensor on the front of the system or the camera The external infrared sensor is not operating properly Check the connections between the rear panel cable adapter and infrared sensor cable The remote control is set to the wrong channel ID Follow steps 3 7 in Configuring the Remote Control Channel ID on page 1...

Page 135: ...he system does not allow remote access On the system go to System Admin Settings General Settings Security and enable access The system or your computer is not connected to the LAN Check the LAN cable to the LAN port on the rear of the system Check the LAN cable to your computer The LAN cable to the system or to your computer is bad To verify this check the lights on the system There should be a s...

Page 136: ...Diagnostics Network PING to determine whether the far site is accessible to your system If the test fails the far site system is unavailable The system is not configured correctly for the network Check your IP configuration The IP Gateway Gatekeeper is not operating or is not configured correctly Contact the gatekeeper gateway administrator Calls do not connect Use the PING test System Diagnostics...

Page 137: ...r The ISDN line is provisioned incorrectly by the ISDN service provider Check that your ISDN line is provisioned for Voice Data The system is in an unknown state Power off the system wait five seconds and power on the system The system was not able to auto detect SPIDs or the SPID numbers are entered incorrectly Note The AT T point to point protocol does not require SPIDs Select the Clear icon on ...

Page 138: ...not connected properly Check the cables to the network interface module The PBX does not accept calls of type unknown from the PRI network interface module The PRI network interface is not configured correctly Verify that you have configured the system s PRI network interface correctly For detailed instructions see Configuring the PRI Network Interface on page 2 17 A system using a V 35 RS 449 RS ...

Page 139: ...connected to the input on the system Symptom Problem Corrective action Screen is blank start music plays and Polycom logo appears briefly The system is starting This is normal No action required Picture is blank on the main monitor The system goes to sleep after a period of inactivity The system is sleeping The system wakes up on any action from the remote control or on an incoming call The monito...

Page 140: ...ly according to the manufacturer s instructions and the setup sheet you received with the system The monitor cable is bad Replace the cable VCR DVD records in black and white VCR video format setting does not match the VCR connection Go to System Admin Settings Monitors Monitors and change the VCR setting The people at your site show up in silhouette in the PIP The camera is pointing toward a sour...

Page 141: ...era 3 Press Camera then press 3 The VCR or DVD is not set up correctly Check that the VCR or DVD is connected according to the instructions in the section Connecting VCR DVDs on page 5 1 Refer to the manufacturer s instructions to set up the VCR or DVD correctly Picture freezes frequently or becomes blocky during an IP call There is too much traffic on the LAN Check the error count on the Call Sta...

Page 142: ...d the VCR is not running Most VCRs generate a blue screen when the tape is not playing Select a different camera or play a tape on the VCR The camera selection is incorrect Select the appropriate camera Press Camera on the remote then press the number of the camera you wish to use No video input Check that there is a video source connected to the selected input Main camera not working and Polycom ...

Page 143: ...orking Check that the remote control is functioning according to the instructions in the section Controls on page 12 4 Camera does not work The camera is not connected correctly or its power pack is not plugged in Check that the camera is connected according to the manufacturer s instructions and the setup sheet you received with the system If the Polycom Eagle Eye camera is more than 10 feet away...

Page 144: ...g a microphone and is close enough to it The far site s microphone is not connected or does not have power Ask the far site to check the cable to the microphone Too many line errors Try the call again later ISDN voice algorithm is incorrect Go to System Admin Settings Network ISDN Change the ISDN Voice Algorithm selection aLaw or uLaw The monitor s audio inputs are not connected properly Check aud...

Page 145: ...Check to be sure the microphone is installed correctly Check the Polycom Mic or Line Input meter on the Audio Meter screen under System Diagnostics Audio to determine whether your system is sending audio Your system s microphone does not work Contact your Polycom reseller Not enough volume during a call The people at the far site are too far from the microphone Ask the people at the far site to mo...

Page 146: ...ut Verify that all equipment is connected correctly according to the manufacturer s instructions and the setup sheet you received with the system There is audio feedback when a VCR is connected A single VCR is connected so that it can play or record no tape is present and VCR Far and Near Audio or VCR Audio Out Always On is selected Place a tape in the VCR When music is played during the call it s...

Page 147: ...to Play Stereo from Far Sites on page 4 4 and StereoSurround Settings on page 4 8 Check whether stereo is enabled on the System Admin Settings Audio Settings screen The receiving site does not support Siren 14 or Siren 22 stereo audio VSX system owners can upgrade to the latest version of VSX software Echo Cancellation is enabled on the audio line input This disables the Polycom microphones and en...

Page 148: ...f the far site s audio amplifier Ask the far site to reduce their Polycom HDX system volume control to about 25 and to increase their external audio amplifier volume control to maintain the same loudness The Audio Meter screen shows a reading for Polycom Mic but no microphone is connected the system receives local audio from a mixer Echo cancellation is in use The system displays the audio line in...

Page 149: ...figured for firewall NAT operation Go to System Admin Settings Network IP Firewall and verify the NAT WAN Public Address setting System displays a message indicating network congestion when placing an ISDN call immediately after starting the system This can occur if the system uses a PRI E1 network interface module that is connected to an Adtran Atlas 800 Plus module After power on the Adtran modu...

Page 150: ...guration If the system is not functioning correctly or you have forgotten the room password you can use the restore button to delete system settings and restart the system This operation is similar to using the Reset System feature on the system Diagnostics screen with Delete System Settings enabled The following items are saved Currently software version Option keys Remote control channel ID sett...

Page 151: ...button once 3 Keep holding the restore button for 5 more seconds then release it The system displays the Polycom startup screen for a few minutes while it restores the original factory software then displays the startup wizard How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your ...

Page 152: ...Administrator s Guide for Polycom HDX Systems 12 22 ...

Page 153: ... camera 2 Video Input 3 BNC for VCR DVD to play content into calls Video Output 1 BNC and DVI for main monitor Video Output 4 DVI for content display Video Input 4 and 5 DVI for playing content from a computer into calls Video Output 2 BNC and DVI for second monitor Video Output 3 BNC for recording calls to VCR DVD ...

Page 154: ...ne input Audio Output 1 Phoenix for main monitor audio or external speaker system Audio Input 3 Phoenix for VCR DVD player audio Audio Output 3 Phoenix for VCR DVD player audio Audio Input 4 Phoenix for content audio Power connector For power supply LAN port For IP or SIP calls People Content IP and Web RS 232 serial ports For RS 232 devices Analog phone port For analog phone calls IR Phoenix for ...

Page 155: ...rface optional 123 UPD Network time protocol NTP 161 162 TCP UDP SNMP 389 LDAP and ILS Static TCP UDP ILS registration LDAP 443 TCP HTTPS 514 UDP syslog 636 Secure LDAP communication LDAPS 1024 65535 Dynamic TCP H245 Can be set to Fixed Ports on Polycom systems Dynamic UDP RTP video data Can be set to Fixed Ports on Polycom systems Dynamic UDP RTP audio data Can be set to Fixed Ports on Polycom sy...

Page 156: ...0 Static TCP H 323 call setup must be bidirectional 1731 Static TCP Audio call control must be bidirectional 3601 TCP Proprietary data traffic Global directory data 5001 TCP UDP People Content IP 5060 Static TCP UDP SIP call setup must be bidirectional 8080 Static TCP HTTP server push optional Port Function ...

Page 157: ...error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance 153 Incorrect Address Your call could not be completed because of an internal error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance 154 Gatekeeper Problems Your call could not be completed because of an internal error in the gatekeeper or endpoint Contact the gatekeep...

Page 158: ...t be completed due to an unknown problem Try the call again later 169 Call Rejected by Gatekeeper Your call was rejected by the gatekeeper Contact your Network Administrator for assistance 172 No Network Resources The network does not have the necessary resources to complete your call Try the call again later 173 Site Not Found The site you called could not be located Check the calling information...

Page 159: ...alling information and try again 521 Gatekeeper Problems Your call could not be completed due to gatekeeper problems Try the call again later 531 Invalid Address The address you entered is not valid Check the calling information and try again 534 Gatekeeper Problems Your call could not be completed due to gatekeeper problems Try the call again later 551 Invalid Address The address you entered is n...

Page 160: ...ot have the necessary resources to complete your call Try the call again later Code Cause Description Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format but no destination equipment uses the number 2 No route to specified transit network The ISDN exchange does not recognize the intermediate network through which to route the call 3 No route to ...

Page 161: ...not be reached This condition might be temporary for example remote equipment might be turned off 28 Invalid number format Destination address was incomplete or presented in an unrecognizable format which prevented the connection from being established 29 Facility rejected The network cannot provide the facility requested by the user 30 Response to STATUS INQUIRY The equipment returns this message...

Page 162: ...ription problem 58 Bearer capability not presently available The network normally provides the requested bearer capability but cannot provide it now This may be a temporary network problem or a subscription problem 63 Service or option not available unspecified An unspecified problem prevents the network or remote equipment from providing the requested service or option This might be a subscriptio...

Page 163: ...d either by timeout or by the remote user 88 Incompatible destination Indicates that an attempt was made to connect to non ISDN equipment such as an analog line 91 Invalid transit network specified The ISDN exchange was asked to route the call through an unrecognized intermediate network 95 Invalid message unspecified An invalid message was received for an unknown reason This is usually due to a D...

Page 164: ...ly due to a D channel error 102 Recovery on timer expiry A time out has triggered an error handling recovery procedure This problem is typically temporary 111 Protocol error unspecified An unspecified D channel error when no other standard cause applies 127 Interworking unspecified An event occurred within a network that does not provide causes for the action that it takes The precise problem is u...

Page 165: ...ontrol refer to Configuring the Remote to Control a Recording Device on page 10 2 DVD Player Codes Brand Code s Bush 1018 1020 1021 1022 1025 1026 1040 Changhong 1014 Daewoo 1031 1043 Daewoo International 1043 Denon 1000 Dual 1017 1025 1026 1033 1040 Emerson 1012 1019 GE 1088 Goldstar 1012 1027 Grundig 1007 1017 1021 1025 1044 1084 1096 Hitachi 1010 1021 1083 Hyundai 1033 1042 Integra 1014 1042 JV...

Page 166: ...1001 1019 1089 1090 1091 1092 1093 1094 1096 Pioneer 1003 1009 1016 1085 RCA 1009 1088 Samsung 1000 1010 Sanyo 1021 Schneider 1017 1032 1033 1040 1096 Shanghai 1018 Sharp 1015 1028 1069 Sony 1004 1010 1050 1053 1054 Tatung 1031 Teac 1009 1027 1030 Thomson 1007 1080 1088 Toshiba 1001 1021 1060 1086 Yamaha 1000 1006 1089 1096 Zenith 1001 1012 1027 Brand Code s Hitachi 1083 JVC 1062 1070 LG 1012 1027...

Page 167: ...ong 1109 1111 Daewoo 1106 1107 1112 1124 1136 1140 Denon 1104 Dual 1097 1103 1111 1119 Emerson 1097 1100 1101 1105 1106 1113 1116 1140 1153 Firstline 1101 1105 1106 1119 1136 GoldStar 1101 1102 1115 1138 Grundig 1111 1115 1118 1119 1160 Hitachi 1097 1101 1103 1104 1107 1111 1116 Jensen 1103 JVC 1103 1106 1110 1111 1132 1141 Kenwood 1102 1103 1110 LG 1101 1102 1104 1106 1136 1138 Loewe 1101 1111 11...

Page 168: ...109 1115 1116 1118 1129 1133 1159 1162 Samaung 1106 1116 1120 Sanyo 1107 1108 1109 1110 1112 1116 1119 1149 Schneider 1097 1101 1104 1111 1116 1119 1124 Sharp 1101 1109 1129 1142 Shinco 1097 Sony 1097 1098 1099 1100 1123 1137 1147 1148 1151 1152 1155 1164 Supra 1101 1119 Tandy 1097 1112 Tchibo 1119 Teac 1097 1101 1103 1124 Telefunken 1103 1118 1124 Thomson 1103 1110 1118 1125 1156 1159 Toshiba 110...

Page 169: ...ett Packard 1164 Howard Computers 1164 HP 1164 Hughes Network Systems 1126 Humax 1126 Hush 1164 iBUYPOWER 1164 JVC 1141 Linksys 1164 Media Center PC 1164 Microsoft 1164 Mind 1164 Niveus Media 1164 Northgate 1164 Panasonic 1121 1139 Philips 1122 1126 1128 RCA 1162 Reel MultImedia 1163 ReplayTV 1161 1121 Sonic Blue 1161 1121 Sony 1123 1151 1152 1155 1164 Stack9 1164 ...

Page 170: ... s Guide for Polycom HDX Systems D 6 Systemax 1164 Tagar Systems 1164 Thomson 1125 1156 Tivo 1122 1123 1125 1126 1127 1128 1156 Toshiba 1130 1132 1164 Touch 1164 Viewsonic 1164 Voodoo 1164 ZTGroup 1164 Brand Code s ...

Page 171: ... Speed for Each Site in kbps Max Speed for Each Site in kbps 4 Mbps 6 Mbps 2 2 256 1472 1920 4096 4096 2 3 384 1472 1920 4096 4096 2 4 512 1472 1920 4096 4096 3 2 128 704 960 1920 3072 3 3 192 704 960 1920 3072 3 4 256 704 960 1920 3072 4 2 64 448 640 1344 1920 4 3 128 448 640 1344 1920 4 4 128 448 640 1344 1920 5 2 N A 320 448 768 768 5 3 64 320 448 768 768 5 4 128 320 448 768 768 6 2 N A 256 384...

Page 172: ...nt 8 2 N A 192 256 384 384 8 3 N A 192 256 384 384 8 4 64 192 256 384 384 Number of Sites in a Call With BRI Lines With T1 PRI Lines With E1 PRI Lines H 323 SIP Number of Lines Max Speed for Each Site in kbps Max Speed for Each Site in kbps Max Speed for Each Site in kbps Max Speed for Each Site in kbps 4 Mbps 6 Mbps ...

Page 173: ...he liquid first to a static free cloth Do not immerse the system in any liquid or place any liquids on it Do not disassemble this system To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or repair work Connect this appliance to a grounded outlet Only connect the system to surge protected power outlets Keep ventilation openings free o...

Page 174: ...t remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder You shall not and shall not allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of ...

Page 175: ...s and services menu or call 1 800 765 9266 outside the US call 1 408 526 9000 or your local Polycom Office as listed on the Polycom Web site LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR L...

Page 176: ...This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA On the Network Interface Module of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXX If requested this number must be provided to the telephone company This equipment may not be used on a coin service or party line If you experience trouble with you...

Page 177: ...to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric ins...

Page 178: ...Administrator s Guide for Polycom HDX Systems Regulatory Notices 6 Regulatory Notices ...

Page 179: ...aling Warning This equipment will be inoperable when mains power fails Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed Installation Instructions Installation must be performed in accordance with all relevant national wiring rules Plu...

Page 180: ...Administrator s Guide for Polycom HDX Systems Regulatory Notices 8 ...

Page 181: ...Answer on DSR setting 2 21 answering calls automatically 6 2 Area Code setting 2 6 2 17 2 20 7 1 aspect ratio monitor 1 3 2 monitor 2 3 3 3 5 3 6 audio balanced configuring 4 7 configuring equipment type 4 7 data rate call statistics 11 4 guidelines for using Polycom microphones 4 1 meter test 11 6 meters 4 7 4 8 4 9 4 10 mixer See Vortex mixer output mix 4 4 protocol call statistics 11 4 sound ef...

Page 182: ...ence screen 2 24 Call Preference setting 2 25 Call Quality setting 2 26 7 4 Call Settings screen 6 1 call speed allowing users to specify 7 4 call statistics 11 4 for bonding calls 12 9 multipoint calls E 1 serial V 35 RS 449 RS 530 2 20 setting gateway prefixes suffixes 2 7 setting preferences 2 26 call speed See also bandwidth Call Speeds screen 2 26 Call Statistics screen 11 4 Call Status scree...

Page 183: ...e adjustment 3 10 color bar test 3 10 11 5 Community setting 9 5 Component video format 3 2 3 4 3 6 3 12 3 13 3 14 Composite video format 3 2 3 4 3 5 3 12 3 13 3 14 computers connecting to system 5 3 sharing content by connecting to system 5 3 Conference On Demand 2 6 configuring systems to use 6 4 multipoint calls 2 5 restrictions 6 4 configuring audio for content 5 2 for recording calls 5 2 bala...

Page 184: ...tting 3 12 3 13 3 14 3 15 3 16 10 4 Detect Cameras setting 3 17 diagnostic screens 11 1 diagnostics system log 11 11 Dial 1 for all USA Calls setting 7 1 dialing last number dialed 7 5 multipoint speed information E 1 order 2 25 preferred method 2 25 RS 366 2 20 speed dialing 7 5 Dialing Display setting 7 4 Dialing Order setting 2 25 2 27 dialing prefix ISDN or analog for outside line 2 23 ISDN fo...

Page 185: ...d setting 4 6 4 9 Enable PVEC setting 2 11 Enable Remote Access setting 8 3 Enable RSVP setting 2 11 Enable SIP setting 2 24 Enable SNMP setting 9 5 Enable V 35 RS 449 RS 530 setting 2 20 encryption call statistics 11 4 enabling 8 3 8 7 Enter IP Address Manually setting 2 2 Enter Marquee Text setting 7 4 error concealment 2 11 extensions E 164 2 4 2 5 2 6 entering on home screen 7 4 H 323 2 4 2 5 ...

Page 186: ...7 12 8 low battery icon 12 19 initial system configuration 1 4 input formats audio 4 1 video 3 11 Input Type dB meter 4 7 Input Type setting 4 7 instructions on screen 7 6 7 8 9 4 Interactive Touch Pad RS 232 mode 10 4 internal CSU output attenuation 2 18 International Dialing Prefix setting 2 19 7 1 International ISDN Video Calls setting 2 26 interoperability issues resolving 12 2 IP address defa...

Page 187: ... Maximum Speed for Receiving Calls setting 2 26 maximum speeds for receiving calls 2 26 Maximum Time in Call setting 6 1 Maximum Transmission Unit Size setting 2 11 Maximum Transmit Bandwidth setting 2 12 meeting password 8 2 menu map 8 1 messages network congestion 12 7 12 19 sending to call participants 9 4 meters audio 4 7 4 8 4 9 4 10 MIBs downloading 9 5 Mic Placement screen 4 9 microphones a...

Page 188: ...rtified 2 13 NAT Configuration setting 2 13 NAT is H 323 Compatible setting 2 13 Near End Loop test 11 5 network conectors A 2 configuring using the setup wizard 1 4 congestion message 12 7 12 19 HD readiness services 2 1 IP configuring 2 4 2 13 preparing 2 1 Network Address Translation See NAT Network Dialing screen 2 25 network hardware requirements for BRI 2 15 for PRI 2 15 for serial V 35 RS 4...

Page 189: ...com Annotation RS 232 mode 10 4 Polycom GDS group 6 8 ports fixed specifying 2 13 serial V 35 RS 449 RS 530 2 20 SIP proxy server 2 8 SIP registrar server 2 8 TCP and UDP specifying 2 13 positioning speakers for stereo 4 4 4 5 system 1 2 POTS See analog phone power connector A 2 indicator light 1 3 switch 1 2 1 3 Power Frequency setting 3 17 Preferred Dialing Method setting 2 25 Preferred Speed fo...

Page 190: ...are for BRI network 2 15 hardware for PRI network 2 15 hardware for serial V 35 RS 449 RS 530 network 2 15 software for Vortex mixer 4 3 Reset System screen 8 4 resetting the system 12 20 Resolution setting 3 2 3 4 3 6 resolution VGA for People Content IP 5 4 restart system actions that cause 2 2 2 3 8 3 restore button 12 20 Restore Defaults setting 2 19 restting system defaults 11 6 ring tones se...

Page 191: ...2 8 enabling 2 7 2 24 password 2 8 proxy server 2 8 registrar server 2 8 restrictions 2 8 transport protocol 2 8 user name 2 8 SIP Settings screen 2 8 site buttons adding 7 5 Sites screen 7 5 Sites setting 7 5 siting considerations 1 2 4 2 SNMP access controlling 8 3 conditions reported 9 4 configuring 9 5 downloading and installing MIB 9 5 SNMP screen 9 5 SNMP screen 9 5 software update 9 6 softw...

Page 192: ...o display far site name 6 2 Time Between Pulses setting 2 21 Time Format setting 7 2 Time Server setting 7 2 Time Zone screen 7 2 Time Zone setting 7 2 time out screen saver 3 7 tones 10 1 alert 4 6 7 7 DTMF 10 1 ring 4 6 7 7 touch tones 10 1 touch panel control 10 3 configuring 10 4 troubleshooting 12 4 Trace Route test 11 5 Transcoding setting 2 24 Transport Protocol setting 2 8 treble adjustmen...

Page 193: ...eo Format setting 3 2 3 4 3 5 3 6 Video Format setting for broadcasting 2 22 Video Protocol setting for broadcasting 2 22 Video Quality setting 3 12 3 13 3 14 3 15 3 16 video sources connecting 3 11 voice algorithm for ISDN 2 18 Voice Over ISDN setting 2 24 voice activated switching mode multipoint display 3 8 voice only calls enabling 2 24 volume adjusting 12 15 alert tones 12 15 audio line in 4 ...

Page 194: ...Administrator s Guide for Polycom HDX Systems Index 14 ...

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