Appendix A: Technical Support
PX-B310U/ PX-B310SA Installation and Users Manual
41
Returns
In the unlikely event that you need to return a drive to Plextor, you need
an RMA (Returned Materials Authorization) number. You will need this
number before any Plextor drive can be returned for replacement. Here’s
how you get an RMA number and return your drive:
1.
Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the drive is determined to be
defective, you will receive an RMA number.
2.
Plextor will e-mail you with the RMA number and shipping
information.
3.
When you receive the RMA number, pack the Plextor drive securely
in a box, and include the RMA number with the drive.
4.
Write the RMA number in large bold numbers on the outside of the
box, and ship it to Plextor.
Contacting Plextor’s RMA Department
You can contact our RMA Department and request an RMA number at:
•
•
Or by calling us at 1-800-204-0332 or 1-510-824-9693.
Packing Your Drive
Check the drive to make sure there is no disc inside, and if possible,
pack your drive in the original box. Some of our customers have not
held on to their boxes and have had to resort to less-than-secure methods
to get drives back to us.
CAUTION
: Never ship the drive with a CD or DVD disc inside it.
If you did not receive a box (for example, your drive came pre-installed
in a computer), we recommend you pay a packaging store (such as The
UPS Store) to ship your drive. If you don’t have a packaging store in
your area, ask for packaging pointers when you contact us to get an
RMA number before returning any drive.
