Plextor PX-820 Installation And User Manual Download Page 68

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Section 5. Maintenance and Troubleshooting

PX-820 Installation and Users Manual

If you do not see this drive listed as one of the devices, or if it has a
yellow diamond with an exclamation point (!), contact Plextor Technical
Support. (See “Appendix B: Technical Support” for the different ways
you can contact us.)

Summary of Contents for PX-820

Page 1: ...DVD R DL DOUBLE LAYER DUAL LAYER DVD R RW DVD RAM CD R RW DRIVE INSTALLATION AND USERS MANUAL February 2008 PX 820 Model PX 820A Internal ATAPI Drive Model PX 820SA Internal SATA Drive...

Page 2: ...nt without obligation to notify any person or organization of such revision or change This manual is copyrighted all rights reserved It may not be copied photocopied translated or reduced to any elect...

Page 3: ...erference Regulations of the Canadian Department of Communications This class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003...

Page 4: ...iv PX 820 Installation and Users Manual Top View of Internal Drive Showing Caution Label Location Detail of PX 820A SA Laser Caution Labels...

Page 5: ...Save Your Box 11 PX 820A QuickStart Installation 12 Install the Bezel 13 Mount the PX 820A Drive 13 Open the Computer and Prepare for Installation 13 Determine Your Existing IDE Configuration 14 Insp...

Page 6: ...to DVD Media 48 Specifying R RW or R RW 48 Writing to CD R and CD RW Media 48 Using the Disc Busy Indicator 49 5 Maintenance and Troubleshooting 51 Cleaning the PX 820 Drive 51 Upgrading Firmware 52 E...

Page 7: ...Table of Contents PX 820 Installation and Users Manual vii Packing Your Drive 79 Shipping Your Drive to Plextor 80 Appendix C Warranty 81 If You re Outside the U S or Canada 82 Index 83...

Page 8: ...Table of Contents viii PX 820 Installation and Users Manual This page intentionally left blank...

Page 9: ...or installation operation and troubleshooting If your drive needs service see your dealer or call Plextor s Technical Support Department In this manual you should find all the information you need to...

Page 10: ...recordable DVD dash format media at up to 20X speed on recommended media Writes DVD RW rewritable DVD plus format media at up to 8X speed Writes DVD RW rewritable DVD dash format media at up to 6X spe...

Page 11: ...ports next generation high speed transfers via the Serial ATA 1 0 interface Replaceable front panel For mounting in any PC you can change the front panel bezel and tray door from black to beige in a f...

Page 12: ...DVD disc Wide media compatibility Compatible with a wide range of DVD RAM DVD R and DVD RW media DVD Multi Recorder Supports the DVD Multi specification for read and write can read and write DVD RAM D...

Page 13: ...strategy CD TEXT Supports CD TEXT Minimum Configuration to Use the PX 820 Here s what you ll need in order to install and use the PX 820 drive Computer Computer CPU Memory and configuration are depend...

Page 14: ...Drag to Disc to drag and drop files onto DVD R DVD RW CD R or CD RW media then continue adding files and sharing the same disc Archive images and video to DVD or CD Master new software programs on DVD...

Page 15: ...leaning fluids to touch the drive Thinner benzene or alcohol based solvents can mar your drive s surface Do not drop or jolt the drive Do not move carry or transport a disc in the drive because this c...

Page 16: ...cleaning disc These discs can damage your drive permanently Where to Go From Here If you have a PX 820A internal ATAPI drive see Section 2 beginning on page 9 to learn how to install your drive If you...

Page 17: ...ront Panel PX 820A Internal Drive Figure 1 Front panel of the PX 820A internal ATAPI drive Tray front door Attached to tray drawer Emergency eject hole If the automatic eject button does not work inse...

Page 18: ...slave or for cable select In general leave this jumper at its factory setting which is master and ensure that any other device on the bus is jumpered as slave IDE cable connector Connects to your com...

Page 19: ...n endure rough treatment and still arrive in working order If you have to ship your drive back to Plextor you ll want to send it in the original box For more details about returning your drive to Plex...

Page 20: ...u have Windows Vista or XP and you have nothing installed on the secondary IDE port What to do Leave the PX 820A s jumper set to Master attach it to the secondary IDE port and go Windows will recogniz...

Page 21: ...ve 1 Turn OFF your computer system 2 Set the jumpers for your new PX 820A drive if necessary 3 Mount the drive into an available drive bay inside the computer system 4 Make all necessary cabling conne...

Page 22: ...ing IDE configuration You can do this by looking at the IDE ribbon cable or cables there may be two and seeing what is connected to them One end of the IDE cable connects to the IDE port on your compu...

Page 23: ...port nothing connected to secondary IDE port Configuration D System uses special Cable Select cables all devices are jumpered for Cable Select Inspect Your Computer s Cables To ensure that it can writ...

Page 24: ...an you tell The 80 conductor cable is slightly wider than the older 40 conductor version The wires in the 80 conductor version are narrower too Figure 4 Comparing the older 40 conductor cable top to t...

Page 25: ...t with the new 80 conductor cable bottom If you have one of these older Cable Select cables replace it All 80 conductor cables that meet the ATA specifications also support Cable Select The connector...

Page 26: ...ave to buy a splitter or a Y connector These can also be found at most retail and mail order computer stores Set the Drive s Mode Jumper You specify your drive s Master Slave or Cable Select setting b...

Page 27: ...ction is ON if the jumper is installed and OFF if the jumper is removed Figure 6 Factory settings for mode jumper at the rear of the internal drive Changing to a Master Slave or Cable Select The Maste...

Page 28: ...elect And if you re not using the newer 80 conductor IDE ATA cable the cable you use must be a special Cable Select cable Changing Jumper Settings To remove a jumper pull it off with your fingers or a...

Page 29: ...t results set the PX 820A to be the Master if possible If you have only one device on a cable always set its jumper as the Master never as the Slave Before PX 820A Installation How to Install the PX 8...

Page 30: ...ffer full In this case the buffer may become empty and a buffer underrun error may occur However because it is equipped with Buffer Underrun Proof Technology your PX 820A can still make successful cop...

Page 31: ...e PX 820A B Hard disk connected as Master device and CD ROM or DVD ROM drive connected as Slave on the primary IDE port nothing connected to secondary IDE port Set the mode jumper to Master and connec...

Page 32: ...llation How to Install the PX 820A C Hard disk connected as Master device on primary IDE port nothing connected to secondary IDE port Set the mode jumper to Master and connect the PX 820A as Master to...

Page 33: ...o Install the PX 820A D System uses special Cable Select cables all devices are jumpered for Cable Select Set the PX 820A s mode jumper to CSEL and connect the drive to the end of the cable from the c...

Page 34: ...to use the CSEL signal from the IDE interface for configuration purposes This signal automatically selects the correct Master Slave setting for the drive Figure 12 Configuring the PX 820A drive for Ca...

Page 35: ...e and install the PX 820A You must make a minimum of two cable connections to your PX 820A The two cable connections that you must make are IDE cable Power cable To mount the PX 820A drive 1 Make sure...

Page 36: ...to step 6 NOTE Plextor does not provide rails If you need rails you can obtain them from the computer manufacturer or from a computer supply retail or mail order store 5 If you must use mounting rail...

Page 37: ...on the rear panel of the drive before you insert the drive into your computer Then thread the cable through the front of the open bay and back toward the motherboard The drive should slide smoothly i...

Page 38: ...ould fit into a slot in the middle of each connector of the motherboard your PX 820A drive and any other internal IDE peripherals 8 Double check your work You must ensure the side of the IDE cable wit...

Page 39: ...using the four screws that were supplied with your drive Use only these screws CAUTION Do not mount your drive in your computer using screws other than those supplied by Plextor You may damage the dri...

Page 40: ...Section 2 Installing the PX 820A Internal ATAPI Drive 32 PX 820 Installation and Users Manual This page intentionally left blank...

Page 41: ...tem ON The following pages give more details for this procedure NOTE Your computer s SATA connection must support the ATAPI command set Some computer motherboards have SATA RAID Redundant Array of Ind...

Page 42: ...ront panel of the PX 820SA internal SATA drive Tray front door Attached to tray drawer Emergency eject hole If the automatic eject button does not work insert the emergency eject tool paper clip or ot...

Page 43: ...panel of the PX 820SA internal SATA drive SATA cable connector Connects to your computer s SATA interface using a 7 pin SATA interface cable Power connector Connects to your computer s 15 pin SATA pow...

Page 44: ...e your drive can endure rough treatment and still arrive in working order If you have to ship your drive back to Plextor you ll want to send it in the original box For more details about returning you...

Page 45: ...e drive can be mounted horizontally or vertically If you don t have an empty bay remove the existing DVD ROM or CD ROM drive and install the PX 820SA You must make two cable connections to your PX 820...

Page 46: ...re 19 Removing a typical computer s cover 3 Remove the cover panel from the bay that will hold the drive To remove the cover panel pop it out by pressing outward lightly In some older computers you ma...

Page 47: ...u need rails you can obtain them from the computer manufacturer or from a computer supply retail or mail order store 5 If you must use mounting rails fasten the rails to the lower pair of holes as sho...

Page 48: ...the bay and ensure the side rails are attached properly Figure 22 Cable connections for an internal SATA drive NOTE Your computer s SATA connection must support the ATAPI command set Some computer mot...

Page 49: ...ur computer is equipped with 15 pin SATA power cables you can connect a power cable directly to the PX 820SA drive If your computer s power cables have only 4 pin power connectors use the 4 pin SATA p...

Page 50: ...Section 3 Installing the PX 820SA Internal SATA Drive 42 PX 820 Installation and Users Manual This page intentionally left blank...

Page 51: ...DVD R DL dual layer and DVD RW Your PX 820 can read and write either media format in single layer or double layer media It supports all these types of DVD media Digital Video Discs You can immediately...

Page 52: ...able CD You can record on these discs but only once You can also read them CD RW Normal Speed High Speed Ultra Speed and Ultra Speed Plus ReWritable CD These discs support recording and re recording u...

Page 53: ...e logo also identifies the type of CD RW media More About Media for Your PX 820 See the Plextor web site at www plextor com for a list of Plextor approved media for your drive Tray Loading and Operati...

Page 54: ...isc label it by writing on the top using permanent ink CAUTION We recommend using a non toxic marker such as a Sharpie pen that conforms to the ASTM D 4236 standard Some permanent markers will damage...

Page 55: ...al position Playing DVDs To play a digital video disc insert the DVD as you would any other disc The drive plays both single layer and double layer discs The first time A code on each DVD allows it to...

Page 56: ...g to DVD R DVD R DL and DVD RW discs or to DVD R DL DVD R and DVD RW discs Sonic Solution s Easy Media Creator on the DVD that accompanies your PX 820 contains this software You don t need special sof...

Page 57: ...Using the Disc Busy Indicator The color of the front panel disc busy indicator gives you information about the drive s operation Operation LED Color On Off No disc OFF Loading Green ON Disc loaded an...

Page 58: ...Section 4 Using Your PX 820 50 PX 820 Installation and Users Manual This page intentionally left blank...

Page 59: ...In this case If your drive is still in warranty and you are experiencing problems send the drive to Plextor See Returns on page 79 If your drive is out of warranty before returning the drive for repa...

Page 60: ...leshooting a possible problem with your PX 820 drive please visit our web site at 8www plextor com to check if you have the latest firmware To obtain new firmware for your drive 1 Go to the Plextor we...

Page 61: ...ency eject tool to open the drive 1 Make sure power to the drive is OFF That is turn off your computer 2 At the front of the drive insert the emergency eject tool or a paper clip or other thin rigid o...

Page 62: ...dy installed in a computer turn the computer power OFF and open the computer case 2 If necessary remove cables from the rear of the PX 820 and remove the drive You may be able to gain access to the ne...

Page 63: ...release it from the hooks Pry a hook away from the tray and press down Repeat with the other hook When both hooks are released remove the mask by pressing it off the disc tray Figure 29 Unhook the tr...

Page 64: ...locate the catch at the top front of the drive 8 With the drive right side up release the two side bezel hooks To release the hooks press inward using the angled portion of the eject tool Do this only...

Page 65: ...en slide the bezel forward to remove it Figure 33 Pull forward gently to remove the front bezel CAUTION Do not touch any of the internal components that are visible 10 Position the new bezel in front...

Page 66: ...ubleshooting If you have problems during or right after installation of your drive first make sure the drive is recognized If you still have problems visit the Plextor web site for tips and troublesho...

Page 67: ...propriate to enable or auto or something similar depending on your setup program For the 820SA verify the SATA chipset supports the ATAPI Command set Use your computer s motherboard BIOS setup program...

Page 68: ...Installation and Users Manual If you do not see this drive listed as one of the devices or if it has a yellow diamond with an exclamation point contact Plextor Technical Support See Appendix B Technic...

Page 69: ...d write DVD ROM prerecorded DVD R General DVD RW and DVD RAM discs Because the PX 820 conforms to the DVD Multi specification it can read and write the formats used by today s computers and consumer e...

Page 70: ...r A Nothing really It s simply a difference of opinion within the industry about how to label media and drive capabilities DVD R DL as named by the DVD RW Alliance stands for DVD R Double Layer DVD R...

Page 71: ...ns for All PX 820 Drives Front Panel Eject Eject button manual emergency eject software eject Disc Busy Indicator Steady green when reading disc Steady green when writing to disc Steady green while in...

Page 72: ...ods DVD R RW DVD R DL DVD R Disk At Once DAO Multi Session Incremental Recording DVD RW DAO Incremental Recording Random Access Recording DVD R DL DAO Multi Session Recording Incremental Recording Wri...

Page 73: ...R DL Part 1 Physical Specification Version 1 9 DVD R 4 7GB Basic Format Specification Version 1 2 DVD R DL 8 5GB Basic Format Specification Version 1 0 DVD RW 4 7GB Basic Format Specification Version...

Page 74: ...Discs Mode 2 Discs CD DA Discs 48X CAV Stamp R Stamp R 40X PCAV Stamp R RW Stamp R RW Stamp R RW 32X CAV Stamp R RW Stamp R RW Stamp R RW 24X CAV Stamp R RW Stamp R RW Stamp R RW 20X CAV Stamp R RW S...

Page 75: ...and Users Manual 67 Performance Specifications continued Write Speed DVD R RW Speed R RW R DL R RW R DL 20X CAV 18X CAV 16X CAV 12X CAV 8X ZCLV 6X ZCLV 6X CLV 4X CLV 2 4X CLV 2X CLV 1X CLV Speed RAM2...

Page 76: ...edia Ultra Speed CD RW Media High Speed CD RW Media Normal Speed CD RW Media 48X CAV Write Speed CD R RW 40X CAV 32X ZCLV 24X ZCLV 16X CLV 10X CLV 8X CLV 4X CLV Speed Write MB s Read MB s 20X 27 5 18X...

Page 77: ...ndom Typical Full Typical CD 140ms 230ms DVD R RW 160ms 250ms DVD RAM 210ms 310ms Sleep Mode Entered after 8 minutes of no access to drive default setting Wake Mode 6 sec max to start drive after slee...

Page 78: ...Acoustic Noise Condition Noise Drive on disc seek Max 47 5dB Non seek Max 47 5dB Vibration Operating Acceleration CD Read 0 45 Grms Write 0 2 Grms DVD Read 0 45 Grms Write 0 2 Grms Sweep 5 to 500 Hz D...

Page 79: ...alf sine wave Direction of shock Horizontal z Left side down z right side Shock Non Operating No disc and power off Pulse duration and peak level 10ms 100G and 2ms 200G half sine wave Direction of sho...

Page 80: ...Class B Taiwan EMC BSMI CNS13438 Class B Specifications for the PX 820A Internal ATAPI Drive Minimum System Requirements PX 820A Internal ATAPI Drive Computer PC configuration CPU speed RAM dependent...

Page 81: ...current 1800 mA 1650 mA Power Consumption Peak 29 9W at 20X DVD IDE Interface Connector IDE bus 40 pin flat ribbon type Interface complies with ATA ATAPI 5 Must use 80 conductor IDE ATA cable NOTE Alt...

Page 82: ...Manual Host Interface PX 820A Internal ATAPI Drive Type ATA ATAPI 5 PIO Transfers Modes 0 4 Multiword DMA Transfers Modes 0 2 Ultra DMA Transfers Modes 0 4 ATAPI Command Set ATAPI 5 MMC 5 Inquiry str...

Page 83: ...s For more accurate guidelines see the help files or documentation for the recording software you re using Interface Serial ATA 1 0 Must support ATAPI command set Operating System Windows XP Windows V...

Page 84: ...t 1 52 lbs 690 g Host Interface PX 820SA Internal SATA Drive Type Serial ATA Generation 1 Data Connector Serial ATA Power 15 pins signal 7 pins Serial ATA Transfers 1 5 Gbps 150MB s ATAPI Command Set...

Page 85: ...ur web site to assist you in troubleshooting the problem on your own NOTE We encourage you to go the Plextor web site www plextor com before attempting to contact Technical Support The answers to the...

Page 86: ...rivers used Call 1 820 204 0332 or 937 615 1610 and select the tech support option Before You E mail or Call for Support Please gather as much of the following information as possible before contactin...

Page 87: ...4 Write the RMA number in large bold numbers on the outside of the box and ship it to Plextor Contacting Plextor s RMA Department You can contact our RMA Department and request an RMA number at rmasu...

Page 88: ...outside of the shipping box Any drive sent to Plextor without an RMA number will not be accepted NOTE The RMA number must be clearly visible on the outside of the shipping box Drives must be sent post...

Page 89: ...ances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or incon...

Page 90: ...States For a drive originating outside of the United States the customer is responsible for shipping costs in both directions NOTE Warranty validity is limited to that applicable in the location where...

Page 91: ...ctions PX 820SA 40 cable connections PX 820A 31 cable select 14 25 26 73 cable for 17 configuring PX 820A for 26 identifying 17 master 17 PX 820A installation 25 setting mode jumper 19 signal 26 slave...

Page 92: ...data buffer 63 dimensions PX 820SA 76 dimensions PX 820A 73 disc cleaning 46 labels 46 loading 63 disc busy indicator color 63 disc busy indicator 9 34 63 color 49 DMA support 3 74 76 double layer si...

Page 93: ...ror rate specification 71 F FAQs 61 features 3 CD R 5 DVD 4 firmware obtaining 52 upgrading 3 52 flash memory 3 52 formats 64 CD 5 64 DVD 4 61 64 frequently asked questions 61 front panel changing col...

Page 94: ...speed CD RW 44 memory minimum 5 minimum cable connections PX 820SA 37 minimum cable connections PX 820A 27 minimum computer 72 75 minimum configuration 5 72 minimum RAM 5 MMC 5 command set 3 mode jump...

Page 95: ...n 72 mode jumper 18 mounting 27 operating system 5 72 75 power requirements 73 quickstart installation 12 rear panel connectors 10 73 selecting IDE configuration 21 system requirements 72 weight 73 PX...

Page 96: ...tware 6 CD R RW 6 DVD R 6 DVD RW 6 Easy Media Creator 6 48 Sonic Solution 6 48 Sonic Solution 6 48 specifications 63 speed reading CD ROM 66 reading CD RW 2 reading digital audio 66 reading DVD 2 66 r...

Page 97: ...iting a CD image 5 writing a CD image 72 75 writing speed achieving 44 CD R 2 68 CD RW 2 68 DVD R 2 67 DVD R DL 2 67 DVD RW 67 DVD R 2 67 DVD R DL 2 67 DVD RAM 67 DVD RW 67 high speed CD RW 44 IDE ATA...

Page 98: ...PLEXTOR LLC 830 Hillview Ct Suite 210 Milpitas CA 95035 Phone Fax E mail 408 719 3000 408 719 3030 info plextor com www plextor com...

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