Section 5. Maintenance and Troubleshooting
PlexCombo 20/10/40-12A Installation and Users Manual
43
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible
Causes
Solutions
Using authoring
software other than
that bundled with
PlexCombo 20/10/40-
12A.
Use the authoring software
provided with the unit.
To use other types of authoring
software, contact the supplier and
ensure the software supports the
PlexCombo 20/10/40-12A (PX-
320A) drive. Supported software
lists can also be found on the
Plextor web site at
www.plextor.com.
CD-R/RW media not
appropriate.
Use CD-R/RW media supported
by Plextor. Supported media lists
can be found on the Plextor web
site at www.plextor.com.
Disc inserted upside
down.
Reinsert the disc with the label
right side up.
Defective CD-R/RW
media.
CD-R/RW media may be dirty,
scratched or damaged. Re-write
using another CD-R/RW media.
Computer is short of
hard disk capacity.
Generally, 1.2 to 2 times the size
of the write data is required. This
may vary according to the write
method.
Delete files from your hard disk to
free up sufficient space; or use
another hard disk.
Cannot write to
CD-R or
CD-RW.
IDE cable is not
connected properly
Ensure the IDE cable is securely
connected between the computer
and the PlexCombo, and that the
cable is not damaged.