7077-801D • September 17, 2019
(877) 477- 4768
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E. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through
the unit may be restricted. The most often cause is overdue maintenance and cleaning. See “Maintaining and Servicing
Appliance” in the owner’s manual and/or make adjustments to the trim control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue maintenance and cleaning. See “Maintaining and Servicing
Appliance” in the owner’s manual.
What should I do if I smell smoke or there is ash/soot coming from the appliance?
While there will always be some smoke smell from wood burning appliances (including pellet) you should investigate all
venting to make sure it is sealed properly. Most venting requires silicone to seal the seams. In addition most homes are
built very tight today and with exhaust systems can create negative pressure in the home. See “Negative Pressure” under
“Getting Started” in the owner’s manual if you have checked the venting but still have smoke coming from the appliance.
For ash or soot check the above and the exhaust blower housing and seals.
Why would my appliance run fine last winter but not start this fall?
It is possible that the stove was not properly prepared for the Non-burn season. See “Troubleshooting” in the owner’s
manual.
Why would the metal on the inside of the appliance begin to flake?
There are some pellet mills that get their raw materials from lumber mills that purchase logs that are transported in
sea water. These pellets can have a higher salt content and cause the metals in the unit to corrode prematurely and
deteriorate. If you are seeing any components inside the firebox deteriorate it is recommended to change pellet brands
immediately.
Is there a place to lubricate the blowers to quiet them down?
The most often cause of noisy blowers is from the impellers becoming dirty over time. See “General Maintenance &
Cleaning” under “Maintaining & Servicing Appliance” in the owner’s manual. No form of lubrication should ever need
applied to the blowers.
What is the metal object with the bend in it for that came inside the plastic bag?
It is a clean-out tool used to help clean the firepot and remove any jams in the rare event they occur in the feed tube.
Why is there a black residue building up on the outside of my home?
Wind can cause this to happen. If the appliance is operating correctly very little soot should ever exit the termination cap.
Also check to be sure the venting is installed per the owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in some jurisdictions. Refer to “Listing & Code Approvals”,“ Mobile
Home Installation” and “ Appliance Set-up” owner’s manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination cap) outside is this safe?
This is normal. As long as clearances to combustibles were followed this is safe.
I have no power to anything. Does this unit have a circuit breaker or fuse or a reset button?
This unit has one serviceable fuse on the control board and a resetable snap switch mounted to the feed tube.
Can I burn corn in my unit?
NO, corn is not an approved fuel.
Where is the serial # of my unit is located?
The serial # is located on the back of the stove.
