15
Troubleshooting
Corrective Action
Fireplace does not operate;
1. The fireplace is not plugged in.
1. Make sure the fireplace is plugged in to a
the ON/OFF power light on the
standard 120V outlet.
control panel is not lit.
2. A circuit breaker is tripped or a fuse blown.
2. Check additional appliances on the circuit;
ideally the fireplace should be on a dedicated
15 amp circuit.
3. Defective ON/OFF switch.
3. Call customer service at (877) 447-4768.
4. Loose wiring.
4. Call customer service at (877) 447-4768.
Power light is ON but the back
1. Incorrect operation.
1. Refer to operating instructions.
flame is not bright/visible.
2. Light bulbs burnt out.
2. Replace light bulbs.
3. Loose wiring.
3. Call customer service at (877) 447-4768.
Excessive noise when the flame is 1. Rotating flame reflector shaft rubbing
1. Open back of firebox and reposition flame
ON but the heater OFF.
against housing.
reflector shaft. Turn off unit prior to servicing.
2. Defective flame reflector shaft motor.
2. Call customer service at (877) 447-4768.
Heater is not operating.
1. Incorrect operation.
1. Refer to operating instructions.
2. Defective heater switch.
2. Call customer service at (877) 447-4768.
3. Defective heater assembly.
3. Call customer service at (877) 447-4768.
4. Loose wiring.
4. Call customer service at (877) 447-4768.
5. Dirty or clogged louver door.
5. Unplug the unit. Clear louver area of dust
and debris. Wait five minutes, plug the unit in
again and turn on the heater.
Excessive noise when the heater
1. Dirty or clogged blower.
1. Refer to Maintenance of Motors section of
is operating.
Instruction Manual.
2. Defective heater assembly.
2. Call customer service at (877) 447-4768.
Back flame light on
1. Defective flame effect motor.
1. Call customer service at (877) 447-4768.
but flames not moving.
2. Flame reflector not secured to motor.
2. Open unit and tighten flame reflector to motor.
Problem
Possible Cause
Electric Fireplace Insert 18/
23
