Planex MZK-WDPR, User Manual

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Appendix A: Troubleshooting
Check the following items before you contact local Technical Support.
1. If wireless clients cannot access the network, check the following:
• Be sure the access point and the wireless clients are configured with the same
Service Set ID (SSID).
• If authentication or encryption are enabled, ensure that the wireless clients are
properly configured with the appropriate authentication or encryption keys.
2. If the Multimedia Router cannot be configured using a web browser:
• Be sure to have configured the access point with a valid IP address, subnet
mask and default gateway.
• If you are connecting to the Multimedia Router through the wired Ethernet
interface, check the network cabling between the management station and the
Multimedia Router. If you are connecting to Multimedia Router from a wireless
client, ensure that you have a valid connection to the Multimedia Router.
3. If you forgot or lost the password:
• Set the Multimedia Router to its default configuration by pressing the reset
button on the bottom panel. Connect to the web management interface using
the default IP address 192.168.2.1. Then set up a new user name and
password to access the management interface.
4. If all other recovery measure fail, and the Multimedia Router is still not
functioning properly, take any of these steps:
• Reset the Multimedia Router’s hardware using the web interface or through a
power reset.
• Reset the Multimedia Router to its default configuration by pressing the reset
button on the back panel. Connect to the web management interface using the
default IP address 192.168.2.1, then setup a user name and password.