What if my product needs and preferences change? What if I find Pivotal Living isn’t a good fit for me?
If at any point
you wish to discontinue your Pivotal Living
TM
membership, you can simply deactivate your account within the Pivotal
Living
TM
mobile app and gift your Pivotal Tracker 1 and remaining membership to a family member, friend, or colleague.
Pivotal Living doesn’t store credit card numbers, so there is no need to cancel nor will you be charged for a membership
renewal without your consent. To free up your device and membership for future gifting or transfer to another person,
please 1) log into the app with your old credentials; 2) Navigate to settings and click “delete account”. This quick two
step action will allow the new person to start fresh and re-register with their credentials.
What does your warranty cover?
Pivotal Living’s warranty protects against unforeseen technical issues and further
warrants the band is free from defects in the materials, manufacturing, and workmanship for a period of one (1) year
from the date of shipment. Our warranty is published on our home page (
http://www.PivotalLiving.com
). Should you
have a device with a material defect or warranty related issue please visit our warranty page learn more about our
hassle warranty product exchange program and explore your coverage options.
What is your refund policy?
Unless noted otherwise on a special case-by-case basis, Pivotal Living
TM
does not process
refunds for non-warranty issues. This has been our policy since we began accepting orders and was instated as part of
commitment to keeping our pricing low for our members. If for whatever non-warranty related reason the product isn't
a good fit, we encourage you to delete your account within the Pivotal Living
TM
mobile app (Settings > Delete Account)
and gift your Pivotal Tracker 1 and remaining membership to a family member, friend, or colleague. Any unauthorized
returned product will be donated to local charities and non-profits. For more information on this and other posted
policies, please visit our website
www.PivotalLiving.com
.
What is your privacy policy?
Our privacy policy is published on our home page (
http://www.PivotalLiving.com
).
What is your EULA (End User License Agreement)?
By purchasing and using our products, you agree to the terms and
conditions of our end user license agreement, which is published on our home page (
http://www.PivotalLiving.com
).
Do you ship internationally?
For the time being, we are focused on successfully launching the Pivotal Living
TM
app and
Pivotal Tracker 1 domestically in the US. However, we are committed to exploring international market expansion in the
near future. Be sure to follow us on social media, as we will be sure to announce any updates there.
What are hero features for the Pivotal Tracker 1?
The Pivotal Tracker 1 is designed to do the basics very well
,
and
tracks many of the health and wellness indicators common in competitor devices. However, unlike most competing
devices, the Pivotal Tracker offers an OLED screen which provides a quick pulse on key performance indicators with the
click of a single, touch friendly button. The Pivotal Tracker 1 is simple, beautiful, motivational and easy to use.
Is the Pivotal Tracker 1 waterproof?
Susceptible to other elements such as dust or prolonged sun exposure?
Your
Pivotal Tracker 1
is water resistant, sweat-proof, and rain-proof. The Pivotal Tracker 1 is designed to protect against the
elements, including warm sunny temperatures, direct light exposure and the occasional dust storm. Just like a smart
phone and other mobile device, we wouldn’t recommend exposing the device to wet conditions for long, wearing it in
the shower, submerging it in water, or letting it free float in your fish tank.
What is the battery life?
A full charge takes approximately one hour, depending on charging source. With normal use,
your Pivotal Tracker 1 should last 3-5 days before needing a charge, depending on how frequently on-screen key
performance indicators are accessed. It is not recommended you charge your Pivotal Tracker 1 for more than 3 hours;
prolonged charging may impact or impair battery performance.
What does the Pivotal Tracker 1 track? What shows on the Pivotal Living
TM
app?
Your Pivotal Tracker 1 tracks steps
taken, distance travelled, calories burned, hydration, sleep duration, and light vs deep sleep. With an onboard OLED
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