to have your account manually reset. You can also submit a request for a manual account reset via this
online form
and
this link can also be accessed via the “Account” section of our
support page
. Requests are processed within 3-5
business days.
Experiencing charging issues?
Your Pivotal Tracker 1 comes equipped with a rechargeable lithium-polymer battery and
you can check the level of your battery at any time on the band’s display screen. When the band indicates the battery
needs to be recharged, simply clip the supplied USB charging cable to the Pivotal Tracker 1, and plug it into a USB port to
begin charging the band. The Pivotal Tracker 1 will recharge to full power in less than 60 minutes. Please note that
because overcharging can damage the band’s battery, it is recommended that you do not charge the Pivotal Tracker 1
for extended periods of time (such as overnight), and that you plug the USB charging cable into a voltage controlled
outlet, such as a laptop or brand name wall charger. To ensure the most accurate tracking of members’ sleep and daily
activities, we recommend charging the band during the day while you are stationary, such as when reading a book or the
morning paper, or while sitting at your desk at work. A battery icon will illuminate on the band to indicate that charging
is occurring. You can check the level of your battery directly on the home screen of the device.
If you ever face charging
issues, try changing your power source (eg if you tried charging via wall charger, try instead charging from a laptop or
other power source)
. Rest assured your lithium polymer battery is covered by our limited one-year warranty. For more
details around this coverage, please visit our warranty details
here
.
How do I turn on my device? Turn it off?
After completing the first charge for 60 minutes, please push the device
button for 5+ seconds to turn the Pivotal Tracker 1 on for the first time. Once on, to turn the Pivotal Tracker 1
off at any
time hold the device button for 5 seconds. Each time you turn on/off the band, the words “Pivotal Living” will show in
the OLED screen. We made turning it on a longer hold to help prevent our members from accidentally turning it off,
knowing most people want to continuously track their activity. There is also a helpful
YouTube
video covering this
here.
How do I set up my profile?
After downloading and logging into the Pivotal Living
TM
app, you will be prompted to
provide basic information such as your Name, Language, Gender, Height, and Weight. The more information you
contribute to your profile, the more accurate your health and wellness reporting and recommendations will be. And the
more you will learn about yourself. There is also a helpful
YouTube
video covering this
here
.
How do I change time formats or between metric/imperial measurements?
In “Profile Settings” area of the Pivotal
Living app you will find the toggle to change between imperial or metric measurement preferences. Selecting imperial
measurements will activate imperial measurements within your app and change the clock on your band to a 12 hour
format; selecting metric measurements will activate metric measurements and change the band time to 24 hour format.
Make sure to sync your band for these changes to go into effect.
How to manage time zone? Reset the time?
If you change time zones or if at any point in time on your band doesn’t
match the time on your mobile device, data from your Pivotal Tracker 1 will not sync and you will need to go to Profile >
Settings > Reset Time and then sync your band to reset the time and band counters. You can also change 12/24 hour
formats by switching between imperial vs metric system in your profile settings.
How do I sync my device?
Your Pivotal Tracker 1 silently sends out a wireless signal once it is turned on. To sync your
band with the Pivotal Living
TM
app, be sure Bluetooth® 4.0 is activated in your mobile phone settings. Press the band
button once to turn on your device and initiate a sync within the Pivotal Living
TM
app, which is done by hitting the “Sync”
button on the home screen for Android. For iOS, pulling down on the top of the home screen and holding until the sync
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