Click here
.
What support and “how to” resources are available to members?
In addition to this Troubleshooting Guide, we
regularly add new helpful
videos
and other digital content to our
support page
, including a downloadable PDF version of
our User Manual. If you are looking to ask a “how to” question or would like to share your product experience, we
encourage you to visit the member community hosted
Facebook Support Group
. Special thanks to Ashley, Derek and
Tracy and participating members for pioneering this great resource!
As part of our commitment to keeping product prices low for our members, we have limited assisted 1:1 support options
and prioritize email support from the "Contact Us" form on our website for
warranty
and other break/fix support. That
said, we are investing heavily in self-help and online content knowing our members find these resources helpful. We
also know the Pivotal Living
TM
community has a contingent of vocal, passionate voices, and are helping to channel that
energy into a social media and community based knowledge framework which sets us and you up for success in the long
term.
How do I get started?
How does it work?
To get started, visit the
Apple Store
or
Google Play
to search for and
download the “Pivotal Living” app. When you have located the app, follow the one screen instructions to download,
install, register and begin using the app with your Pivotal Tracker 1 band. There is a quick setup
YouTube
video which
can be viewed
here
. An internet/mobile internet connection is required and internet access fees or other service
charges may apply, so please contact your service provider for more information.
For iOS, please be sure that you are searching for "Pivotal Living" within the App Store. Additionally, if you are searching
on a supported iPad device, you may have to search within the iPhone apps to locate Pivotal Living or try this direct link
in your browser:
https://itunes.apple.com/us/app/pivotal-living/id915189109?mt=8
.
For Android 4.3+ mobile devices, if you cannot find the “Pivotal Living” app on
Google Play
or your device shows as
unsupported, please open/paste this link (
https://play.google.com/store/apps/details?id=com.pivotalliving.www
)
into
your mobile phone’s internet browser to download the app.
Please Note:
The full list of supported Android 4.3+ mobile
phones can be viewed on the ‘App’ page and ‘Device’ page of www.PivotalLiving.com. Android
phablets
and tablets are
not formally supported yet, as we are currently optimizing for mobile phones first. However the Android app may still
be downloaded for them, so please proceed with technical caution and patience
Summary of Contents for tracker 1
Page 1: ......
