What is active time? How is it calculated?
Active time is designed to distinguish between regular steps and high
intensity activity. You will see “active time” added to the app anytime you do more than 500 steps in a given 20 minute
period. So keep moving!
How do I put on my device?
Once your device has charged for at least one hour, place the wristband around the wrist
on your non-dominate hand with the OLED screen on the outside of your wrist, facing you (similar to how you would
wear a watch). Align both ends of the wristband so they are directly overlapping each other with the clasp over the two
holes that best fit your wrist. Squeeze both the clasp and the wristband between you thumb and forefinger until you
hear a click. You’ll know your Pivotal Tracker 1 band is securely fastened when both ends of the band are fully inserted.
If you are having trouble, try securing the band off your wrist to get a feeling for how it securely clasps and then try
again on your wrist.
What materials are used to make the Pivotal Tracker 1?
Care and wearing tips?
The Pivotal Tracker 1 band is made of
thermoplastic polyurethane, a flexible, durable elastomer material similar to that used in many sports watches. It is
latex-free and the clasp is made from metal with a coated chrome finish.
The Pivotal Tracker 1 is nickel free. While we do not anticipate an allergic reaction from the materials used in the Pivotal
Tracker 1, as with any type of jewelry, some people may experience reactions to bacteria accumulated on the band, or
from a possible change in alloy content in manufacturing batches. To help avoid this, we recommend that you regularly
clean your Pivotal Tracker 1 band and discontinue wearing it should any irritation occur. Additionally, we recommend
that you keep the fit of your band comfortably loose to allow for airflow between your skin and the band. Should you
have any adverse reaction to the band, please discontinue using our product immediately.
On which hand I should I wear my device?
To get the most accurate reading from your Pivotal Tracker 1, it is
recommended you wear your device on your non-dominant wrist. This will help ensure most day-to-day activities such
as writing, washing dishes, throwing a ball or sipping your coffee don’t inadvertently impact your personal health and
wellness data reporting.
Which devices and platforms are supported?
The Pivotal Living
TM
App and the Pivotal Tracker 1 currently work with
iPhone and Android mobile devices. The band syncs with the following devices running iOS 8 and above: iPhone 4S+,
iPod Touch 5, iPad 4, iPad Mini and iPad Air, as well as most Android 4.3+ mobile phones.
Note:
The full list of supported
Android 4.3+ mobile phones can be viewed on the ‘App’ page and ‘Device’ page of www.PivotalLiving.com. Android
phablets
and tablets are not formally supported yet, though the Android app may still be downloaded for them, so
please proceed with technical caution and patience. In the future, we are exploring additional ways to make it easier for
our members to access the Pivotal Living
TM
experience, such as supporting additional mobile devices, tablets, and other
mediums.
Where can I see my membership details?
Each new membership product includes 12 months access to the Pivotal
Living
TM
app and a complimentary Pivotal Tracker 1 device. Upon activating your device and logging into the Pivotal
Living
TM
app, your membership period begins and your app membership registration date can be viewed in the Settings
section of the mobile app.
How do I transfer my product to someone else? Will I be charged a membership renewal?
Should you want to
transfer your device and membership to a friend, family or colleague or simply discontinue using the product for
whatever reason, rest assured we have you covered. Pivotal Living
TM
doesn’t store credit card numbers, so there is no
need to cancel nor will you be charged for a membership renewal without your consent. To free up your device and
membership for future gifting or transfer to another person, please 1) log into the app with your old credentials; 2)
Navigate to Profile > Settings and click “delete account”. This quick two step action will allow the new person to start
fresh and re-register with their credentials.
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