What options will be available after the first year of membership to Pivotal Living?
At the end of your first year of
membership to Pivotal Living
TM
, we will offer members the opportunity to renew for another twelve months and get
another complimentary device for $12. We anticipate always having this $12 renewal rate available for our members,
however, we are also exploring other alternative renewal options to provide our members with flexible solutions which
best meet their needs. Stay tuned!
Does the Pivotal Living app and Pivotal Tracker 1 interface with 3rd party apps?
We are committed to providing our
members with the most accurate health and wellness data possible within our Pivotal Living
TM
app. At this time we are a
closed platform and encourage all tracking to come through our app for the highest quality assessments. This also allows
us to mitigate the impact of any bugs that other apps or platforms may have on our members’ tracking accuracy and
overall product experience with Pivotal Living
TM
.
Why can’t I track nutrition in the Pivotal Living software?
Pivotal Living remains dedicated to providing accurate and
streamlined health and wellness tracking; unfortunately apps and fitness trackers that monitor manually-entered
nutrition are not always accurate. We also believe that our products should not interrupt the daily flow of people’s lives.
We are actively exploring how to effectively tackle nutrition tracking using improved technology for more accurate
nutritional details, and in a way that doesn’t require behavioral change.
What are my options if my device gets lost or damaged?
We know life happens. In the event that your device gets lost,
damaged, stolen or otherwise disappears during your first year of membership, simply purchase a new 12 month
membership to Pivotal Living
TM
and we will send you another complimentary device. Additionally, to ensure our
members stay up on the latest technology, each annual renewal of your Pivotal Living
TM
membership includes a
complimentary device and members can renew at any time.
What if my charger gets damaged, lost or stolen?
Life happens! People lose or damage their chargers all the time. And
just like mobile phone service providers, we offer replacement chargers for purchase online. Click this
link
to order.
How do I set up a warranty or replacement device?
Eureka! Your replacement device has arrived! We are sorry you
faced a warranty issue early into your Pivotal Living
TM
experience, but rest assured whether you have a warranty event
in your first month (or tenth month), we will be there to help make things right. To begin using your new warranty
replacement device with your old user name and/or email address, please 1) log into the app with your old credentials;
2) Navigate to settings and click “delete account”. This quick two step action will allow you to start fresh and re-register
your new band with your existing email and/or user name. Or, if you have an alternative email address or don’t mind
selecting a new user name, you can simply create a new account to start tracking immediately with your newly delivered
replacement device.
Where is my order?
Packages can sometimes go missing, even though all orders are shipped via UPS / USPS Priority
mail and emailed tracking numbers. Should your product go missing, we recommend contacting your local post office
with your tracking number to see if they can provide more information and/or if you need to open a lost package claim
with UPS / USPS.
How do I change the details of my order?
If your shipping label hasn't been printed, we will get your address corrected
prior to shipping your package. Just reach out to us via the contact us form on our
support page
.
How do order cancellations work?
If we receive and confirm your cancellation request before your shipping label is
printed and your product ships, we can definitely cancel your online order. Just reach out to us via the contact us form
on our
support page
.
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