begins.
This may take a few minutes and may require more than one attempt, however there will be a notification
within the app when the connection is successful.
Please note that if at any time the time on your band doesn’t match the time on your mobile device, data from your
Pivotal Tracker 1
will not sync and you will need to go to Profile > Settings > Reset Time to reset the time and band
counters. There is also helpful
YouTube
video covering this
here
.
“Band not found”? Syncing stopped working all of a sudden?
Sorry to hear that you are having syncing/saving issues!
We recommend a few tips and tricks. If you have a compatible device and are still having issues, please try the following
steps:
1)
Log out of the app
2)
Turning the Bluetooth off/on in your mobile device settings for a few minutes and then restart Bluetooth in your
mobile phone settings section, as this helps reset the connection with the band.
3)
Power cycle your phone (turn your mobile phone off / back on)
4)
Clear your cache (Apple:
http://bit.ly/1zvxibP
, Android:
http://bit.ly/1z774sm
)
5)
Make sure Bluetooth is turned on inside your mobile device, then log back in to sync.
Still having issues after trying the steps above? Another way to manually reset the connection between your phone and
your band is to:
1)
Log out of the app
2)
Let your Pivotal Tracker 1 completely run out of battery
3)
Freshly recharge the battery once the device has died
4)
Turn the band back on by holding down the button 5+ seconds. You should see the name “Pivotal Living” flash
on the screen.
5)
Log back in the app
6)
Try syncing and saving
If all else fails, deleting your account and starting fresh may help. To do this please follow these steps:
1)
Within the app, go to Profile > Settings > Delete Account
2)
Uninstall the Pivotal Living app
3)
Clear your cache (Apple:
http://bit.ly/1zvxibP
, Android:
http://bit.ly/1z774sm
)
4)
Re-install the Pivotal Living app
5)
Set up a new account from scratch and pair your band to begin tracking
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