ENGLISH
23
PROPANE GAS GRILL
PROBLEM
CAUSE
SOLUTION
Grill will not light
The ignition wire came off the
electrical igniter/valve.
Reconnect the ignition wire to the electrical igniter/valve. Call for Customer Care for
assistance.
The ignition wire is broken
Contact Customer Care for assistance or a replacement part.
The battery has died
Install a new battery.
New battery doesn’t work
Check the battery polarity. The negative (-) side of the battery goes in first.
The electrode tip does not
produce sparks at the burner
Adjust the electrode. Call for Customer Care for assistance.
No gas supplied
Check the regulator valve. Check connection for leak.
Excessive flare-up
Grilling fatty meats
Grill fatty meats when the grids are cold, and the knobs are on the “LOW” setting. Move the
meats to the warming rack if flare-up continues.
Cooking temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Water sprayed on gas flames
Do not spray water on gas flames.
Burner blows out
Gas cylinder is empty
Refill the gas cylinder or replace with a new gas cylinder.
Burner is not aligned with the
control valve
Install the burner correctly. Call for Customer Care for assistance.
Gas supply is not sufficient
Check the gas supply hose and make sure there are no leaks and no knots. Perform a leak test
to ensure the seal is good.
Low heat when on
“HIGH”
Ports are blocked
Clear ports of any obstructions.
Gas cylinder is empty
Refill the gas cylinder or replace with a new gas cylinder.
"Paint" appears to be
peeling inside lid or
hood.
Grease build up on the inside
surfaces
This is not a defect. The peeling is caused by hardened grease, which dries into paint-like
shards that will flake off. Regular cleaning will prevent this. Follow
Care and Maintenance
instructions.
CHARCOAL UNIT
PROBLEM
CAUSE
SOLUTION
Low heat / low flame Improper preheating
After lighting, preheat the charcoal grill with the lid closed for 20-25 minutes.
Not enough airflow
Open air dampers more to promote airflow through the cooking chamber, increasing the
flame size. Check and clean vents or exhaust openings. Follow
Care and Maintenance
instructions if dirty.
Lack of fuel, poor fuel quality
Check charcoal tray to check that level of charcoal is sufficient, and replenish if low. Should
the quality of charcoal be poor this may take longer to catch fire. Remove fuel and follow
Care and Maintenance
instructions.
Improper charcoal tray height
Raise the charcoal tray to a higher, or the highest, position.
Excessive flare-ups /
uneven heat
Improper preheating
After lighting, preheat the charcoal grill with the lid closed for 20-25 minutes.
Excessive grease and ash build
up in the charcoal ash tray
Clean ash/drip pan regularly. Do not line pan with aluminum foil. Follow
Care and
Maintenance
instructions if dirty.
Improper charcoal tray height
Raise the charcoal tray to a lower, or the lowest, position.
"Paint" appears to be
peeling inside lid or
hood.
Grease build up on the inside
surfaces
This is not a defect. The peeling is caused by hardened grease, which dries into paint-like
shards that will flake off. Regular cleaning will prevent this. Follow
Care and Maintenance
instructions.
Summary of Contents for 10896
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