ENGLISH
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TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
ELECTRIC SMOKER
PROBLEM
CAUSE
SOLUTION
No power light / heating
light not turning on
Not Connected To Power
Source
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the
correct power supply (see
Electric Wire Diagram
for access to electric components). Ensure
all wire connections are firmly connected and dry.
Appliance not powered on
Turn the smoker control knob to a higher setting to turn on the electric element. The power
light will only turn on when the electric element is on
Bad connection at the
element
Remove the electrical back cover from the back of the smoker. Unplug the connector of the
electrical wire and reconnect to the connection port. If no improvement, call for Customer
Care for replacement parts.
Power light is burnt out
Call for Customer Care for replacement and instructions on how to replace.
Smoker cabinet
temperature is inaccurate
Temperature sensor is dirty Check status of temperature sensor inside the smoker. Follow
Care and Maintenance
instructions if dirty. Contact Customer Service for a replacement part if damaged.
Bad connection at the
element
Remove the electrical back cover from the back of the smoker. Unplug the connector of the
electrical wire and reconnect to the connection port. If no improvement, call for Customer
Care for replacement parts.
Unit Takes Too Long /
Excessive Time To Achieve
Desired Temperature
Cold Climate
Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Extension Cord Used
Using an extension cord may reduce the power supply to the unit. Plug the appliance directly
into power source or ensure maximum length extension cord is 7.6 meters / 25 feet, minimum
gauge 12/3.
Smoker Is Too Packed
There is too much food in the cabinet. Place food on the cooking grids, leaving room between
each item to allow smoke and moisture to circulate evenly.
Water Pan Not Properly
Located
Check the water pan to ensure it is sitting properly on the support brackets. See
Assembly
Instructions
for further instruction.
Door Not Closed
Close door and adjust the door latches so the door is aligned properly and seals completely
around edges. Call for Customer Care for replacement parts if the door seal is damaged.
Control knob does not
change the temperature
Temperature sensor is dirty Check status of temperature sensor inside the smoker. Follow
Care and Maintenance
instructions if dirty. Contact Customer Service for a replacement part if damaged.
Bad connection at the
element
Remove the electrical back cover from the back of the smoker. Unplug the connector of the
electrical wire and reconnect to the connection port. If no improvement, call for Customer
Care for replacement parts.
Door Not Closing Properly
Poor Door Alignment
Adjust door hinges to ensure that door is mounted correctly. See
Assembly Instructions.
Damaged Door Seal
Door needs to be replaced. Contact Customer Care for a replacement parts.
No smoke being produced
Lack of Fuel, Poor Fuel
Quality
Check wood chip box to check that level of wood chips is sufficient, and replenish if low.
Should the quality of wood chips be poor, or if the size of the fuel is too big, this may cause
too long of a time to begin smoking. Remove poor fuel and follow
Care and Maintenance
instructions.
Element Times Out
Open the air damper vents fully. Set the Control Knob to a higher temperature to turn on the
electric element for longer.
Damaged Wood Chip Tray
Wood chip tray needs to be replaced. Contact Customer Care for a replacement parts.
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