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EN
ENGLISH
Finishing on Unit
Finish is chipped
The finish of your unit may chip on the ceramic, but this does not affect the performance or lifespan of
your unit. If chipping is substantial, call Customer Service.
Spider-web pattern of
cracking
This is not cracking of the ceramic. This is known as crazing and is caused by the different expansion
rates between the glaze finish and the clay. The spider-web pattern of cracking is different from a
break in the aspect that it cannot be felt on the surface, unless using a fingernail; however, it does
become more visually apparent when the surface is dusty or magnified. Follow
Care and Maintenance
instructions. While these cracks may appear as imperfections, crazing does not affect the performance
or life span of your ceramic charcoal barbecue; therefore, it is not a warranty issue.
Lid Is Stuck
Unit Not Cured Properly Curing your ceramic charcoal barbecue is important for its long-term operation and care. If the first burns
are too hot, they could damage the felt gasket seal before it has had the chance to mature with use. If the
lid gets stuck, or sealed, together with the base, use a knife to carefully unseal and cut off the felt gasket
that trims the lid opening. Once removed, you will be able to open the lid. Before continuing to use the
unit, replace the high-heat felt gasket, which can be purchased at your local fireplace store.
WARRANTY
CONDITIONS
All ceramic grills by Pit Boss
®
Grills, manufactured by Dansons, carry a limited warranty from the date of sale by the original
owner. The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of
sale, is required to validate the warranty. Customers will be subject to parts, shipping, and handling fees if unable to provide
proof of purchase or after the warranty has expired.
Dansons carries a Limited Lifetime Warranty on all ceramic parts used to manufacture the ceramic charcoal barbecue. Dansons
warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the original
purchaser. Warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips or minor cosmetic cracks.
These aesthetic changes of the grill do not affect its performance. Upon close inspection, the finish of your ceramic charcoal
barbecue may appear to have crack lines. This is not cracking of the ceramic. This is known as crazing and is caused by the
different expansion rates between the glaze finish and the clay. The spider-web pattern of cracking is different from a break in
the aspect that it cannot be felt on the surface, unless using a fingernail; however, it does become more visually apparent when
the surface is dusty or magnified. While these may appear as imperfections, crazing does not affect the performance or life span
of your ceramic charcoal barbecue; therefore, it is not a warranty issue.
Dansons carries a five-year warranty on all metal and cast-iron parts used to manufacture the ceramic charcoal barbecue.
Dansons warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the
original purchaser. High temperatures, excessive humidity, chlorine, industrial fumes, chemicals, fertilizers, lawn pesticides and
salt are some of the substances that can affect metal parts. For these reasons, the warranty
does not cover rust or oxidization
.
Dansons recommends that you cover your grill when not in use. Even with these safeguards, the ceramic charcoal barbecue can
be compromised by various substances and conditions beyond Dansons’ control.
Dansons carries a one-year warranty on all plastic and composite components, thermometer, and caster wheels used to
manufacture the ceramic charcoal barbecue. Warranty does not cover cosmetic or colour changes, weathering or cracks, unless
there is a loss of structural integrity. Warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips
or minor cosmetic cracks. These aesthetic changes of the grill do not affect its performance. Repair or replacement of any part
does not extend past the limited warranty. During the term of the warranty, Dansons’ obligation shall be limited to furnishing
a replacement for defective and/or failed components. As long as it is within the warranty period, Dansons’ will not charge for
repair or replacement for parts returned, freight prepaid, if the part(s) are found by Dansons’ to be defective upon examination.
Dansons’ shall not be liable for transportation charges, labor costs, or export duties. Except as provided in these conditions of
warranty, repair or replacement of parts in the manner and for the period of time mentioned heretofore shall constitute the
fulfillment of all direct and derivate liabilities and obligations from Dansons to you.
This warranty is based on normal domestic use and service of the grill, and neither limited warranty coverage’s apply for a grill
which is used in commercial applications.
