24
Service and support
Troubleshooting
Find the most common problems you could encounter
with your Voice Tracer in the following table. If you are
unable to solve the problem with the information below,
contact the supporting Philips partner you purchased
your device from.
Problem
Possible cause
Solution
The device doesn’t turn on.
• The battery has run out of
power.
• Charge the device for a while and
then turn it on again.
I can’t record with the device.
• You have reached the
maximum file number or the
device’s memory is full.
• The device is in lock mode.
• Delete some files or move them to an
external device.
• Slide the Lock switch to the ‘Off’
position.
The device doesn’t respond.
• There is a problem with the
software.
• Try to turn the device off and then
restart it.
• If you can’t turn the device off or if
turning the device off doesn’t solve
the problem, perform a data reset.
For more information, see
Reset data
.
The device doesn’t play back recordings.
• The volume is off or too low.
• The device is in lock mode.
• Turn on or turn up the volume.
• Slide the Lock switch to the unlock
position.
I can’t hear anything from the speakers.
• The headphones are
connected to the device.
• The volume is off or too low.
• Unplug the headphones.
• Turn on or turn up the volume.
The recording quality is poor.
• The microphone sensitivity is
set too high.
• The voltage is set too high.
• The recording volume is set too
high.
• You recorded a dictation with
an external microphone and
connected it to the wrong jack
(i.e. headphones jack).
• Change the microphone sensitivity to
medium or low. For more information,
see
Mic sensitivity
.
• Set the voltage to 0 V.
• Reduce the recording volume on the
device by using the microphone gain
control.
• Disconnect the external microphone
and connect it to the microphone jack
on your Voice Tracer.
There’s too much background noise in
my recording.
• The microphone sensitivity is
set too high.
• Change the microphone sensitivity to
medium or low. For more information,
see
Mic sensitivity
.
