Philips SpeechAir PSP2000 series User Manual Download

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Service and support

Troubleshooting

Find the most common problems you could encounter
with SpeechAir in the following table. If you are unable
to solve the problem with the information below, contact
the supporting Philips partner you purchased the device
from.

Problem

Possible cause

Solution

The device doesn’t turn on.

• The battery has run out of

power.

• Charge the device for a while and

then turn it on again.

The device doesn’t respond.

• There is a problem with the

operating system.

• Try to turn the device off and then

restart it.

• If you can’t turn the device off or if

turning the device off doesn’t solve
the problem, perform a device reset.
For more information, see

Device

reset

The device doesn’t play back recordings.

• The volume is off or too low.

• The playback marker on the

recording screen is placed at
the end of the recording (Voice
Recorder App).

• You are outside the recording

screen (Voice Recorder App).

• Turn on or turn up the volume.

• Rewind the recording and play back

the dictation again, or drag the
playback marker on the recording
screen to the left (Voice Recorder
App). For more information, see

Rewind a recording

• Go back to the recording screen and

restart the playback (Voice Recorder
App).

I can’t hear anything from the speakers.

• The headphones are

connected to the device.

• The volume is off or too low.

• Unplug the headphones.

• Turn on or turn up the volume.

The recording doesn’t start.

• The battery has only 8% or

less power left (Voice Recorder
App).

• You are outside the recording

screen (Voice Recorder App).

• Charge the device before you start

recording or connect the device to the
power supply while recording.

• Go back to the recording screen and

start the recording (Voice Recorder
App).

I can’t download a data list.

• Wi-Fi isn’t turned on or you

aren’t connected to a Wi-Fi
network.

• The Internet address (URL)

where your data list is stored is
incorrect or invalid.

• Make sure that Wi-Fi is turned on and

that you are connected to a Wi-Fi
network.

• Make sure that the Internet address

you entered is correct and valid
(Voice Recorder App). For more
information, see

Import a .csv data

list

Summary of Contents for SpeechAir PSP2000 series

Page 1: ...User manual Smart Voice Recorder PSP2000 series SpeechAir ...

Page 2: ...tents Playback 28 Delete a dictation 29 Edit a dictation 29 Insert overwrite or append recording 29 Add index marks 29 Add keywords 30 Add pictures 31 Change dictation name 31 Lock dictations EOL 32 Mark priority dictations 32 Add barcodes 32 Send a dictation 33 Send a dictation via email 33 Send a dictation to Philips SpeechLive 33 Send a dictation to Philips SpeechLive transcription service 34 S...

Page 3: ... Display device information 52 Display information about Philips Voice Recorder App 52 Send email to technical support 52 Contact our supporting Philips partners 52 Open source software 52 Troubleshooting 53 11Technical data 56 ...

Page 4: ... the volume to a moderate level and don t use headphones to listen for excessively long periods of time Be particularly careful to avoid adjusting the volume to a level that your hearing can t deal with Don t turn the volume up so high that you can t hear what is going on around you In potentially dangerous situations be particularly careful or temporarily discontinue use Don t use headphones whil...

Page 5: ...w recycle philips com This appliance contains a rechargeable NiMH battery which must be disposed of properly Contact your local town or city officials for battery disposal information You can also call 1 800 822 8837 or visit www call2recycle org for battery drop off locations For assistance visit our website www philips com support or call 1 800 243 3050 toll free Canada Rechargeable Li ion batte...

Page 6: ...describes different models of the device product range Please note that some features are only available on certain models Symbols used Tip This symbol identifies information that helps you to use your device more efficiently and simply Note This symbol indicates notices which you should observe when handling or operating the device Caution This symbol warns of damage to the device and possible da...

Page 7: ... microphones for optimized voice recording Power saving mode for longer battery lifetime Gorilla glass touch screen and shockproof housing for durability Wear free and ergonomic slide switch and function button for efficient single handed operation Wi Fi LAN Bluetooth USB and VoIP for staying connected anywhere you go Barcode scanner and camera for quick file association and proof documentation Fi...

Page 8: ... Dictation microphone directional microphone 7 Dictation microphone directional microphone 8 Function button 9 Slide switch 10 Power button 11 Reset hole 12 Speaker 13 Camera flash 14 Dictation microphone directional microphone 15 Camera 16 360 meeting microphone omnidirectional microphone 17 Volume up button 18 Volume down button 19 Telephony microphone VoIP 20 Docking station connector 21 Micro ...

Page 9: ...tion Overview of the docking station 1 2 3 4 5 6 7 1 Charging LED light 2 Docking station connector 3 Data transfer LED light 4 Data transfer micro USB port 5 LAN port 6 Charging micro USB port 7 Kensington Security Slot ...

Page 10: ...vice is turned off This indication disappears after some seconds To reactivate the indication press the Power button once X X The charging battery icon on the status bar of the Home screen shows the charging status if the device is turned on Charge via docking station If you charge your device via docking station make sure that the micro USB connector is connected to the charging micro USB port ma...

Page 11: ...the touch screen after a few seconds if the device is turned off This indication disappears when after some seconds To reactivate the indication press the Power button once X X The USB icon appears on the touch screen if the device is turned on Turn the device on and off To turn the device on Press and hold the Power button for six seconds until the device gently vibrates To turn the device off 1 ...

Page 12: ...creen by adding your favorite apps widgets and folders so they re always just a tap away You can open the Home screen from anywhere on your device by tapping the Home key Keys At the bottom of your display no matter which app or feature you are just using you will always find the navigation bar with the following keys Back key Opens the previous screen you were working in even if it was in a diffe...

Page 13: ...e screen Widgets are small apps that provide specific information and convenient access on your Home screen such as the bookmarks widget There are two preinstalled widget panels 1 Tap and hold an empty area on the Home screen 2 Tap Widgets 3 Tap and hold a widget and then drag it to the Home screen To add widgets to a particular panel of the Home screen 1 Tap and hold an empty area on the Home scr...

Page 14: ...older 1 Tap the folder X X All apps in the folder are displayed 2 Tap Unnamed Folder or the existing name of the folder 3 Name the folder Remove a folder To remove a folder including all its apps Tap and hold the folder and then drag it to Remove at the top of the screen To only delete a folder but keep its apps Tap the folder Tap and hold each app and drag it out X X The folder is deleted automat...

Page 15: ...battery power When your device is on and not used for a set time period the screen turns off and locks automatically Tip The status bar is also displayed in lock screen mode Lock and unlock the screen To turn off and lock the screen Briefly press the Power button To turn on and unlock the screen Briefly press the Power button again Set screen lock You can change the screen lock method by using one...

Page 16: ...e relevant checkboxes Switch between input languages If you have selected two or more input languages you can switch between the languages on your keyboard 1 Tap and hold the space key on your keyboard X X The Change keyboard pop up window appears 2 Select the desired language from the list Alternatively tap next to the space key to switch between the input languages For more information about usi...

Page 17: ...s screen 2 Tap and hold the app you would like to uninstall 3 Drag it to Uninstall in the upper right corner of the screen X X A pop up window appears asking you to cancel or confirm uninstalling the app 4 Tap OK Change the screen orientation Tip If your screen doesn t automatically change the view when you turn your device sideways swipe twice from the top of the screen to enter Quick settings an...

Page 18: ... Fi by using Quick Settings 1 Swipe down twice from the top of the screen 2 Tap the crossed out Wi Fi symbol X X Your device searches for available Wi Fi networks Connect to a Wi Fi network Note If you select a secured network you will be prompted to enter the relevant password or network key If you select an open network you will be automatically connected to the network 1 Tap Settings on the Hom...

Page 19: ...ection and if needed enter the passkey or your device s PIN code Unpair devices 1 Tap Settings on the Home screen or on the All Apps screen 2 Tap Bluetooth 3 Tap the Settings icon next to the device you want to unpair X X The Paired devices window opens 4 Tap Forget Send files via Bluetooth Note Depending on the application you want to send files from the sending process might differ from the proc...

Page 20: ...ve various options available Make SpeechAir automatically turn off You can set a time interval for your SpeechAir to automatically turn off when you are not using it 1 Tap Settings on the Home screen or on the All Apps screen 2 Tap Power saving 3 Tap the Power saving sub menu 4 Select the time interval for your device to automatically turn off Reduce the display brightness 1 Swipe down twice from ...

Page 21: ...t uses Microsoft Exchange servers Note If you set up an IMAP or POP account only your emails will be synchronized to your device Any other information associated with that account for example calendar details remain stored on your local computer To set up an email account manually 1 Open the email app on the All Apps screen X X The Account setup window opens 2 Enter your email address 3 Tap Manual...

Page 22: ...particular account select the account 5 Select the options for your accounts Device settings In the preinstalled Settings app you can select various options related to networks your device privacy settings accounts and the system To open the Settings app Tap Settings on the Home screen or on the All Apps screen Setting Function Wi Fi Turn Wi Fi on or off Select and connect to Wi Fi networks Change...

Page 23: ...tion Mode Enable the Dictation Mode to use your device for dictation only Functions and keys irrelevant for dictating are disabled thus preventing unintentional corruption of the dictation file Date time Set the date and time for your device Accessibility Select various options for a personalized access to your device Printing View and connect to available wireless printers About SpeechAir View in...

Page 24: ...f your Home screen This way you can start dictating from any Home screen panel To open the app 1 Open the app on the Home screen or on the All Apps screen X X A quick walkthrough appears when you open the app for the first time 2 Swipe right to navigate through the walkthrough To close the walkthrough tap the Back key on your device X X The recording screen is displayed and you can start dictating...

Page 25: ...d keywords first set them up in Settings Sending options Workflow 3 Sending options Select an option how you want to send your dictation 4 Picture attachment Add a picture to your dictation You can either take a new photo or select one from your gallery 5 Dictation name Shows the title of the dictation If you want to change the dictation name tap the title and enter the new dictation name 6 Audio ...

Page 26: ... automatically If you don t want to send the dictation straight away you can see the status of your dictation in the recordings list The dictation is marked as Key Function 18 Priority key Mark your dictation as a priority dictation 19 Index key Set an index to mark certain points in a dictation as points of reference 20 Edit mode Edit an existing dictation by overwriting a part of it inserting or...

Page 27: ...Button assignment X X The Button assignment pop up window appears 2 Select the desired function button functionality Customize the toolbar You can very quickly and easily customize the functions of the toolbar according to your own preferences 1 Tap on the icon you would like to replace for one second X X A list with all available toolbar functions opens 2 Tap on the function you would like to add...

Page 28: ... level X X When you stop speaking or the sound level drops below the voice activation level the device will automatically pause recording To stop recording Move the slide switch to the stop position Playback Select a recording 1 Tap the Recordings tab 2 If necessary swipe up to scroll through the recordings list 3 Select the desired recording by tapping it Play back a recording 1 Move the slide sw...

Page 29: ...and drag it right to the desired part of the recording 2 Move the slide switch to the playback position 3 Press the Volume up or Volume down button on the device to adjust the volume Tip You can adjust the winding speed in Settings Audio settings Winding speed Note If you want to fast forward using the slide switch you can change the default slide switch assignment to International or German To ch...

Page 30: ... To set up a keyword 1 Go to Settings Sending options Workflow in the Voice Recorder App 2 Select the label you want to add keywords to 3 Enter a keyword 4 Tap OK To add further keywords 1 Go to Settings Sending options Workflow in the Voice Recorder App 2 Select the label you want to add further keywords to 3 Tap the options icon 4 Tap Add 5 Enter a keyword 6 Tap OK To set a default keyword 1 Aft...

Page 31: ...played in the Properties window X XAn icon is displayed next to the details of the relevant dictation in the recordings list To change an existing picture 1 Select a recording from your recordings list and then tap the Properties icon on the recording screen Alternatively go to your recordings list in the Recordings tab Tap the options button next to the relevant recording Select Properties from t...

Page 32: ...ngs list in the Recordings tab 2 To change the priority status of a dictation tap the priority key again while the recorder is in stop mode Add barcodes With the dictation app s built in barcode scanning function you can scan QR codes as well as one dimensional linear barcodes Your device detects barcodes on paper and on screens Note The maximum scanning distance depends on various factors such as...

Page 33: ...reen 3 Select email as your desired sending option X X The Compose email window opens 4 Enter the recipient s email address and then tap to send the dictation X X The dictation is marked as sent in the recordings list If you haven t set up an email account yet 1 Make sure that you are connected to a Wi Fi network 2 Tap on the recording screen 3 Select email as your desired sending option X X The A...

Page 34: ...dictation is transcribed the finished document is attached to your dictation in the SpeechLive portal Depending on your SpeechLive notification settings the document can additionally be sent to you via email For more information about the Philips SpeechLive transcription service visit www speechlive com For information about how to manage dictations and notifications in your SpeechLive account see...

Page 35: ...nload the quick start guides at www speechlive com support Note You can only send dictations to the speech recognition service after you have purchased transcription minutes for the SpeechLive speech recognition service through your account administrator Before you send a dictation to the SpeechLive speech recognition service You need to have a valid SpeechLive user account If you are not using Sp...

Page 36: ...Philips dictation hub Philips dictation hub is a mobile server hosted by Philips With the dictation hub you can send your dictation files to a predefined email address or to Philips SpeechExec workflow software If you have special requirements for example keyword based data transfer or sending dictations to an FTP location contact your supporting Philips partner you purchased the device from Note ...

Page 37: ...s setting and remember the selected default delivery method each time you download dictations from SpeechAir to SpeechExec Change the delivery method for individual dictations Note If you change the delivery method for your current dictation you don t change the default delivery option SpeechAir won t remember this setting for your next dictation If you want to change the default delivery method p...

Page 38: ...e named according to the selected subfolder type Author or Serial number 5 Tap the Back key X X The Save network folder pop up window appears 6 Tap Save Send a dictation to a network folder 1 Make sure that you are connected to a Wi Fi network 2 Tap on the recording screen X X The Sending options pop up window appears 3 Tap Network folder X X The dictation is marked as sent in the recordings list ...

Page 39: ...data list X X If no item was found that matches the barcode you will hear a notification beep X X If a match is found the Details pop up window with all details related to that item appears The barcode matching an entry in the data list item is highlighted in blue color X X If more than one item was found that matches the barcode black arrows appear next to the OK button 4 Tap OK on the Details po...

Page 40: ...own preferences Adjust settings related to audio control forwarding security and user interface for the most efficient and comfortable recording with your SpeechAir and the Philips Voice Recorder App You can see all settings in the Settings tab of the Voice Recorder App Find these options described in the following table Note Depending on the configuration of your device some of the settings might...

Page 41: ...Set up your SpeechExec Enterprise account in order to send dictations directly to SpeechExec Setting Function Mobile server Set up your mobile server account to be able to send dictations via the Philips Speechexec mobile server For more information see Send a dictation to Philips SpeechExec mobile server and Set up mobile server Dictation hub Enter a predefined recipent s address and set up your ...

Page 42: ...ch Customize the functionality of the slide switch By default the slide switch is set to International To change the slide switch assignment go to Settings User interface Slider assignment and select Philips International or German Philips A beC H F function button B International G F C B German A F H function button C G B Function button Customize the functionality of the right function button on...

Page 43: ...ted at the defined interval For more information see Using data lists Help Setting Function Technical support Send an email to our technical support if you have technical issues with your Voice Recorder App or if you want to send us feedback on the app SpeechLive tutorials Watch video tutorials on how to use SpeechLive and the SpeechLive services in the Voice Recorder App About See information abo...

Page 44: ...d location on your computer To transfer data from the computer to SpeechAir 1 Connect the device to the computer via micro USB cable Alternatively connect the device to the computer by using the docking station Make sure that you use the data transfer micro USB port marked with on the docking station X X The green transfer LED on the docking station illuminates 2 Open Windows Explorer on a Windows...

Page 45: ... management software Caution Before you update the firmware make sure that your device has at least 30 battery power left This helps to prevent the power supply being interrupted during the update Before you use other device functions wait until the firmware update is complete Failures in the firmware update might result in the device s malfunctioning Note To find out about new firmware versions r...

Page 46: ... has finished X X The management software is now installed on your computer Start SpeechAir management software from SpeechExec 1 Install SpeechExec software as described in Install SpeechExec on your computer 2 Make sure that SpeechAir is turned on and connect the device to your computer 3 Click or on the toolbar in SpeechExec X X The General Settings window opens 4 In the General Settings window...

Page 47: ... Start the management software and connect your SpeechAir to the computer X X The device configuration screen opens 2 To configure settings for SpeechAir click the arrow in the SpeechAir section To configure settings for the Voice Recorder App click the arrow in the Philips Voice Recorder App section 3 Configure your desired settings X X Whenever you change a setting the relevant setting is highli...

Page 48: ...that you are connected to a Wi Fi network or your company s local network 2 Tap Settings on the Home screen or on the All Apps screen 3 Tap More Remote management 4 Tap URL and enter the correct Internet address of the server provided by your IT administrator 5 If your IT administrator has set a domain username and password for you to access the server activate the checkbox next to User authentica...

Page 49: ...Air Tap Update now If you want to update the configurations at a later time tap Postpone for 2 hours You can postpone the update three times Afterwards the device will inform you that the configuration will automatically be updated X X SpeechAir turns off and starts the update process X X When the update has finished SpeechAir restarts automatically For configurations related to the Voice Recorder...

Page 50: ...r computer Configure SpeechAir in SpeechExec Generally you don t need to perform any configurations for using SpeechAir with SpeechExec After installation the software is immediately ready for use with SpeechAir However you can change basic settings of your SpeechAir device in SpeechExec using the SpeechAir wizard With the SpeechAir wizard you can also configure the delivery methods you want to us...

Page 51: ...een of the Voice Recorder App 3 Tap the text field next to Delivery 4 Select a delivery option from the drop down menu Send a dictation via SpeechExec 1 Configure delivery methods in SpeechExec as described in Configure delivery methods for SpeechAir 2 Connect your SpeechAir to your computer 3 Start SpeechExec on your computer X X SpeechExec downloads all new dictations from SpeechAir and sends th...

Page 52: ...p or if you want to send us feedback on the app 1 Open the app on the Home screen or on the All Apps screen 2 Tap the Settings tab 3 Tap Help 4 Tap Technical support Submit issue X X The Compose email window opens X X Our technical support s email address is automatically inserted 5 Compose an email and send it to us Contact our supporting Philips partners If you have any questions about your Spee...

Page 53: ... Rewind the recording and play back the dictation again or drag the playback marker on the recording screen to the left Voice Recorder App For more information see Rewind a recording Go back to the recording screen and restart the playback Voice Recorder App I can t hear anything from the speakers The headphones are connected to the device The volume is off or too low Unplug the headphones Turn on...

Page 54: ...oice Recorder App For more information see Microphone directivity I can t hear anything from the headphones The volume is off or too low The headphones aren t connected properly The headphones are connected to the wrong jack i e external microphone jack Turn on or turn up the volume Disconnect the headphones and connect them to the headphones jack again Disconnect the headphones and connect them t...

Page 55: ...s point Turn on Wi Fi For more information see Turn on Wi Fi Check the Wi Fi settings Try to move the device closer to the Wi Fi access point Check if there are any obstacles between the device and the Wi Fi access point I can t transfer data from my SpeechAir to my computer The micro USB cable is connected to the wrong micro USB port i e charging micro USB port on the docking station Disconnect t...

Page 56: ...H 264 AVC MOV 3GP 30 fps up to 1920 1088 px Playback formats supported by OS MPEG 1 2 DAT MPG VOB TS 30 fps up to 1920 1088 px MPEG4 AVI MKV MP4 MOV 3GP 30 fps up to 1920 1088 px DIVX AVI MKV MP4 MOV 3GP 30 fps up to 1920 1088 px REAL MEDIA RM RMVB 30 fps up to 1920 1088 px H 264 AVI MKV MP4 MOV 3GP TS FLV 30 fps up to 1920 1088 px H 264 MVC AVI MOV 60 fps up to 1920 1088 px VP8 WEBM 30 fps up to ...

Page 57: ...Microsoft NET 4 6 1 Framework Operating systems Windows 10 64 bit 8 1 7 32 64 bit Windows Server 2012 64 bit Windows Server 2008 R2 32 64 bit Free USB port Screen resolution minimum 1024 768 px maximum 3200 1800 px with a maximum display size of 150 Windows Media Player must be installed on a Windows operating system Browser Internet Explorer 9 or higher or the current version of Chrome or Firefox...

Page 58: ...ption which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an exp...

Page 59: ...ifications are subject to change without notice Philips and the Philips shield emblem are registered trademarks of Koninklijke Philips N V and are used by Speech Processing Solutions GmbH under license from Koninklijke Philips N V All trademarks are the property of their respective owners www philips com dictation ...

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