Troubleshooting - Start-up Failure
MCP9350i
8.
EN 15
8.
Troubleshooting - Start-up Failure
8.1.
Problems in BIOS
This section lists potential BIOS problems together with recommended corrective actions.
•
Incorrect BIOS version
-
Update the BIOS. See paragraph 9.2.
•
Drive(s) not detected
-
Replace the drive cable(s).
-
Replace the drive(s). See paragraph 12.3 or 12.4.
Note:
Any service to non-standard drives must be treated as an out-of-warranty service call.
•
Incorrect temperature
-
Check that the thermistor plugs on the motherboard are correctly inserted. See paragraph 12.16.9.
-
Replace the motherboard. See paragraph 12.16.9.
•
Incorrect fan speeds (with correct temperature)
-
Re-insert fan cables.
-
Replace fan. See paragraph 12.15.5.
-
Replace motherboard. See paragraph 12.16.9.
•
Incorrect power
-
See paragraph 8.2.
•
No or insufficient memory (512 MB expected)
-
Re-insert the memory modules. See paragraph 12.16.7.
-
Remove the memory modules and insert in the other connector bank (black DIMM connectors on the motherboard).
-
Replace the memory modules. See paragraph 12.16.7.
-
Replace the motherboard. See paragraph 12.16.9.
•
Chassis manufacturer is not ‘
Philips MCPC1001
’
-
Update the BIOS. See paragraph 9.2.
8.2.
No or Incorrect Power
1.
Re-insert the PSU cables.
2.
Disconnect the PSU cables and measure the voltages. See paragraph 4.3.2.
-
If the values are incorrect replace the PSU. See paragraph 12.14.1.
3.
Replace the SW Board. See paragraph 12.10.
4.
Reinsert CPU or replace the CPU. See paragraph 12.16.5.
5.
Replace the motherboard. See paragraph 12.16.9.
8.3. No
Video
1.
Make sure that a working monitor is connected and in the correct mode (VGA or DVI).
2.
Remove the memory from the motherboard, (see paragraph 12.16.7), and reboot. If there is a beeping sound, replace the memory.
3.
Re-insert the memory. See paragraph 12.16.7.
4.
If there is still no video, replace the graphics card. See paragraph 12.6.
5.
Replace the motherboard. See paragraph 12.16.9.
8.4.
Operating System Not Found
1.
Reboot the MCP9350i and enter the BIOS menu by pressing ‘F2’. Confirm that the HDD is detected.
2.
Replace the SATA cable.
3.
Replace the HDD. See paragraph 12.3.
4.
Re-insert the memory modules. See paragraph 12.16.7.
5.
Remove the memory modules and insert in the other connector bank (black DIMM connectors on the motherboard).
6.
Replace the memory modules. See paragraph 12.16.7.
7.
Replace the motherboard. See paragraph 12.16.9.
8.5. No
Repair
If none of the above recommendations have solved the problem and the set cannot be repaired, it must be sent for further analysis to
Philips. If the incident happened within the warranty period, the customer shall be provided with a new set. Please initiate a ‘non-policy
replacement’ procedure with Euroservice.
