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For assistance, call 1-800-635-6156
Will my AutoAlert Help Button call Lifeline if I accidentally drop it?
In most situations, the AutoAlert Help Button sensors can tell that it has
been dropped, and it will not generate a Help Call. However, if a Help
Call is sent, tell the Personal Response Associate that the Help Button
was dropped and that you do not need assistance.
Does the AutoAlert Help Button have a battery?
Yes, the AutoAlert Help Button has a battery that can only be replaced
at the factory. The AutoAlert Help Button will send a signal to Lifeline
when the battery needs to be replaced, and your Lifeline provider will
contact you about the replacement.
Can I get the AutoAlert Help Button on a wrist strap?
No, the AutoAlert Help Button is only available as a pendant.
Do I use the AutoAlert Help Button to speak with Lifeline?
No, the AutoAlert Help Button is not a microphone. You do not speak
into it. Rather, the button sends a signal to the Communicator, which
then calls Lifeline. You should speak in the direction of the Communicator.
What happens if I make a Help Call and the Response Center
can’t hear me?
The Personal Response Associate will probably be able to hear you
through the highly sensitive microphone of your Communicator.
However, if you cannot be heard or if you cannot speak, Lifeline will place
a telephone call to your home. If no one answers, help will be contacted.
