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Frequently Asked Questions
Can I have more than one AutoAlert Help Button for myself?
No, we have learned that subscribers are best served by having one
AutoAlert Help Button.
Can I wear my AutoAlert Help Button in the shower or bath?
Yes, the AutoAlert Help Button is completely waterproof and should
be worn at all times. However, please note that when the AutoAlert
Help Button is fully submerged, the signal is weakened and may not be
received by the Communicator.
Can I wear my AutoAlert Help Button in bed?
Yes, we ask that you wear your AutoAlert Help Button at all times when
you are in your home. The button was designed to provide adequate
protection against sending an accidental signal, even if you roll over on it.
Can I wear my AutoAlert Help Button under my clothes?
Yes, you can wear the AutoAlert Help Button under your clothes, but
please make sure that you can easily reach it in case you need to call for
help.
What if I accidentally hit my AutoAlert Help Button?
If you accidentally push your AutoAlert Help Button, a Personal Response
Associate will respond to your call to make sure that everything is okay.
Just tell the Associate that it was pushed accidentally and that you do not
need assistance. Don’t be concerned that you are bothering Lifeline; we
just want to be sure that you are all right.
