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For assistance, call 1-800-635-6156
The AutoAlert Help Button may not detect every fall
• In certain situations, the AutoAlert Help Button may not detect a fall.
Some movements may not register as a fall and would not be detected.
Examples include, but are not limited to:
− A gradual slide such as from a seated position
− Lowering oneself slowly to the ground
(to brace the impact of a fall)
− A fall from a height of less than 20 inches (0.5 meters)
• Certain conditions can affect the ability of the AutoAlert Help Button
to detect a fall:
− If you live at an altitude above 6,600 feet (2000 meters)
− If you are less than 4 feet 6 inches in height (1.4 meters)
− If you weigh less than 88 pounds (40 kilograms)
However, the ability to send a help call by pressing the button is not
affected by such conditions.
Getting up from a fall will cancel the automatic Help Call
• If you get up in less than approximately 30 seconds of a fall being
detected, a Help Call will not be generated. Do not attempt to stand
up if you feel unable to. If you think you need assistance, push your
Help Button immediately to initiate the Help Call.
