Problem
Solution
The lamp does not go
on when the alarm goes
off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level in your wake-up profile.
Perhaps you turned off the alarm function. The alarm icon is visible on the
display when the alarm is active (see 'Set wake-up profile').
The lamp does not go
on right away when I
switch it on.
It may take between 1 to 5 seconds for the lamp to go on, depending on the
set light intensity level.
I do not hear the alarm
sound when the alarm
goes off.
Perhaps you set a sound level that is too low. To set a higher sound level,
increase the volume level of the wake-up sound in your wake-up profile.
When you have set an alarm, you will first see the light of the wake-up
curve. The alarm sound only starts playing when the set alarm time has
been reached. You can change the duration of the wake-up light curve.
If you selected the FM radio as the alarm sound, turn on the FM radio after
you turn off the alarm to check if the FM radio works.
Check if your FM radio is correctly tuned to a radio station. If necessary,
adjust the frequency. If the radio still does not work, contact the Philips
consumer Care Center in your country.
The FM radio does not
work or makes a
crackling sound.
Check if the FM radio is correctly tuned to a radio station. If necessary,
adjust the frequency.
Change the position of the antenna by moving it around. Make sure that
you have unwound the antenna completely.
Perhaps the broadcast signal is weak. Adjust the frequency and/or change
the position of the antenna by moving it around. Make sure you have
unwound the antenna completely.
The alarm went off
yesterday, but it did not
go off today.
Perhaps you turned off the alarm function or only set the alarm for one day.
The alarm icon is visible on the display when the alarm is due within 24
hours.
In the Philips SleepMapper app you have several options to set alarms;
perhaps the alarm was not set correctly. Check if you have set the alarm in
the app correctly. Make sure your appliance and the app are connected to
the same home Wi-Fi network when you set an alarm.
I wanted to snooze, but
the alarm did not go off
again after 9 minutes.
You might have accidentally pressed the icon on the display to dismiss the
alarm . This deactivates the alarm for that day. Tap the top of the
appliance to snooze (see 'Snoozing').
The light wakes me too
early or too late.
Perhaps the light intensity level you have set is not appropriate for you. Try
a lower light intensity level if you wake up too early or a higher intensity
level of you wake up too late. You can also change the duration of the
wake-up curve. If light intensity 1 is not low enough, move the appliance
further away from the bed. If the light intensity is not high enough to wake
you, make sure that the light of the appliance is not blocked by any object
and the appliance is nearby.
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