18
User Manual
Alert
Icon
Type
Description
Possible Cause
Action
Heated Tube
Error. Contact
support if the
problem persists.
Status
Heated tube error
(only when heated
tube is present)
Heated tube may
be overheated or
damaged.
Turn off device.
Detach heated tube
from humidifier,
make sure that tube
is not covered or
obstructed, and then
reattach to humidifier.
If alert continues,
contact your provider.
The attached
power supply
does not support
humidification.
Alert 2
Indicates that the
attached power
supply is not capable
of supporting
humidification or
heated tube.
Incorrect power
supply.
Switch to a Philips
Respironics
DreamStation
power supply that is
capable of supporting
humidification. Or
operate therapy
device without
humidifier.
Service Required
Safe State
Indicates an error
which enters device
into “Safe State.”
This allows power to
remain on but airflow
is disabled.
Device error.
Press Control Dial
to silence alert.
Disconnect device
from power. Reattach
power cord to
restore power. If the
alert continues to
occur, contact your
home care provider.
Incorrect Power
Supply
Notification
Indicates an
incompatible power
supply is attached.
Incompatible power
supply, or power cord
is not fully inserted
into device’s power
inlet.
Confirm power cord
is fully inserted into
device’s power inlet.
Confirm a compatible
Philips Respironics
power supply is
attached. Switch to
compatible power
supply if needed.
Low Voltage
Notification
Low voltage.
Incompatible power
supply is attached.
Confirm a compatible
Philips Respironics
power supply is
attached. Switch to
compatible power
supply if needed. If
battery is being used,
ensure battery is
adequately charged.
