Phihong USA Corporation • 47800 Fremont Blvd. Fremont, CA 94538 • Tel: 1.510.445.0100 Fax: 1.510.445.1678
www.phihong.com or www.midspans.com
-59-
7.
Troubleshooting
This section is for the diagnosis of minor problems that may occur during the set-up of SSL capability
on this midspan. If your issue is not listed here, please consult directly with your local phihong
representative.
Table 8: SSL Troubleshooting
Problem
Possible Solutions
Unable to access the web based GUI
1. Ensure that the IP address is correct.
If the power is reset on the midspan
the IP address may be re-assigned by
the network and a new IP address is
necessary. You will need to create a
new certificate based on this new IP
address. A static IP address is best
for this option as the IP address will
remain constant and
2. Ensure that you are accessing via
https:// and not the normal http://.
Without the additional ‘s’, the web
based GUI will not open
I’ve completed all the steps and the
certificate isn’t working
1. Regenerate the security certificate. An
error may have occurred.
2. Check the IP address has not changed
3. Regenerate a Root certificate. Please
see Section 7.1 for further instructions.
4. Ensure that the SSL option is enabled
and that the URL starts with https://
5. Ensure that the Root certificate is
properly loaded into the internet
browser. For Mozilla Firefox, this may
require removing the certificate and
reloading.
Others
1. Check to ensure that the midspan is
properly connected to the network
2. Check all the Ethernet cables for
integrity
3. Ensure all firmware is up to date.
This program uses third party
software, please check to ensure
the latest firmware is being used.
