Service and technical support
Phason will be happy to answer all technical questions that will help
you use your Supra. Before contacting Phason, check the following:
Read the manual for information about the feature that is causing
problems.
If you see an alarm message and are not sure what it means, look it
up in the
table on page 117 and then follow the
instructions for resolving the alarm condition.
If you are having a problem using the Supra, see if the problem is
described in
on page 117 and then
follow the directions for correcting the problem.
If you received a warning during setup or while changing settings,
look it up in the
on page 130 and then follow
the instructions for correcting the problem.
If you still have a problem with the Supra, collect the following
information:
The serial number (see page 22)
The firmware version (see page 41)
Any messages displayed by the Supra
A description of the problem
A description of what you were doing before the problem occurred
Phason controls are designed and manufactured to provide reliable performance, but they are not
guaranteed to be 100 percent free of defects. Even reliable products can experience occasional
failures and the user should recognize this possibility.
If Phason products are used in a life-support ventilation system where failure could result in loss
or injury, the user should provide adequate back up ventilation, supplementary natural ventilation,
or an independent failure-alarm system. The user’s lack of such precautions acknowledges their
willingness to accept the risk of such loss or injury.
Phone:
204-233-1400
Fax:
204-233-3252
Phason Inc.
2 Terracon Place
Winnipeg, Manitoba, Canada
R2J 4G7
E-mail:
Web site: www.phason.ca
Summary of Contents for Supra-RS
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