pH MIRACLE
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Section #5: Troubleshooting and Warranty
In this section we will cover most potential issues with the WaterMark installation and usage. If this sec-
tion does not cover your issue then please call us at the pH Miracle technical support line
(949) 215-2330
(this number is for tech support only).
For parts or customer service needs, please call
(760) 751-8321
.
Question
: My WaterMark will not release water. What should I do?
Answer
: Be sure the main water supply is on and is sending water to the unit. Do this by removing the tube
from the inlet valve and turn water on. Does water come out of the tube? If yes, then water is getting to the
unit. If no, check for bent tubes and ensure the Diverter is in the correct position. If water is getting to unit
and faucet is fully open then it is possible one of the filters is blocked and needs to be replaced. In this case,
please call customer service to request a replacement filter.
Question
: Why is the water coming from my WaterMark so slow?
Answer
: The normal flow rate should be about 1-2 liters per minute. This may seem slow, but keep in mind
the water is going through 5 cartridges before coming out. If the unit is producing less than 1 liter per min-
ute, try loosening the screw on the bottom of the unit. Use a large standard flat head screwdriver to prevent
stripping the fitting. Turn ½ a turn clockwise and retest. Repeat this process until desired flow is obtained. If
this does not work then you may have a blocked or partially blocked filter that will need to be replaced. To
request a replacement filter please call customer service.
Question
: Why is the pH of the WaterMark water the same as the tap water?
Answer
: Most tap water in the U.S. and other countries is alkaline. When testing the pH use the supplied
drops in 1 ounce of water. Add 2-3 drops of reagent and mix well. Your tap water will read green or blue,
mostly blue. If the WaterMark water is also blue, this is normal. A blue can range from 8.5 to 9.5. The tap
water blue may be 8.5 and the WaterMark blue may be 9.5. Purple can be over 9.5 and high as 10.5. The
main goal of the WaterMark is to provide energized water. The change in pH occurs as a result of this energiz-
ing. Also, it is dependent upon your water source and water flow. In every case, the water will be energized.
Question
: When I add drops to the test the water, it turned purple. Is the pH too high?
Answer
: It is normal for the WaterMark to create a higher pH in the first 1-2 weeks of use. This is due to the
filters being new. It is perfectly safe to drink. If after 2 weeks of use, the pH is still high, loosen the screw on
the bottom of the unit. Use a large standard screwdriver to prevent stripping the fitting. Turn clockwise ½
turn and retest the water. Continue this until desired pH is obtained.
Question
: Why does the WaterMark water taste different?
Answer
: If you skipped the 10 minute flush during install, flush the filters now. If you are new to alkaline
water, the taste may seem foreign. This is normal and will dissipate after the first week of use. WaterMark
water is considered among the best tasting waters of the world. If after the flush, and a few days of drinking
the water it still tastes different, call technical support.
Question
: Why has my water flow slowed significantly after a few weeks of use?
Answer
: If source water is extremely dirty and filled with sediment, the filters can become prematurely
clogged. In this case a filter or filters need to be replaced. Please call customer services to request the re-
placement filters.
