23
8. Service
Pfeiffer Vacuum offers first-class service!
•
Lubricant- and bearing exchange on the spot by Pfeiffer
Vacuum field service
•
Maintenance/repairs in the nearby service center or servi-
ce point
•
Fast replacement with exchange products in mint
condition
•
Advice on the most cost-efficient and quickest solution
Detailed information and addresses at: w
ww
ww
w..p
pffe
eiiffffe
err--
vva
ac
cu
uu
um
m..n
ne
ett ((S
Se
errvviic
ce
e)).
Maintenance and repairs in the Pfeiffer Vacuum ServiceCen-
ter
The following steps are necessary to ensure a fast, smooth
servicing process:
➡
RMA
1)
form and contamination declaration.
➡
Fill in the RMA form and send it by fax or e-mail to your
service address.
➡
Enclose the RMA confirmation of receipt from Pfeiffer
Vacuum in the shipment.
➡
Fill in the contamination declaration and enclose it in the
shipment (required!).
➡
Dismantle all accessories.
➡
Drain operating fluid/lubricant.
➡
Leave the electronic drive unit on the pump.
➡
Send the pump in its original packaging if at all possible.
1)Return Material Authorization downloadable at www.pfeiffer-vacuum.net
Contaminated vacuum pumps
Units which are microbiologically, explosively or radioactively
contaminated will not be accepted by Pfeiffer Vacuum as a
matter of principle. Hazardous substances are substances
and compounds in accordance with the hazardous goods
directive (current version). Should pumps be contaminated or
the contamination declaration be missing, Pfeiffer Vacuum
will decontaminate the pumps at your cost.
Returning contaminated pumps or units
➡
Neutralise the pump by flushing it with nitrogen or dry air.
➡
Close off all openings so that they are air-tight.
➡
Seal the pump or unit in suitable protective film.
➡
Only return the pump/unit in a suitable and sturdy transport
container.
Exchange units
For all exchange units the standard operating parameters are
always pre-set. If your application requires different parame-
ters, please modify accordingly.
Service orders
All service orders are carried out exclusively according to our
repair conditions for vacuum units and components.
