TROUBLESHOOTING
(CONTINUED)
TROUBLESHOOTING
Drive Reset Procedure
Follow the keypress sequence shown below to test the Drive.
Press Enter
6566 0612
Press Password
button
Press Enter to Edit
Change “No” to “Yes”
Confirm Reset
Press Main Menu
button
Press up or down arrow
until Reset appears
Enter Passwword
(Default is 7777)
Press Enter
Press Enter
NOTICE
In a domestic environment, this product may cause radio interference which may require
supplementary mitigation measures.
Figure 20 - Drive Reset Procedure
FAULT
POSSIBLE CAUSES
SOLUTION
Open Transducer
Intermittent connection
Check all transducer wires are securely connected or for
damaged cable insulation.
Open Connection
Check for proper wiring of all transducer wires and verify
cable connector securely attached to transducer.
Drive cannot read transducer signal
Check electrical system for ground loops or no ground
connection.
Transducer wires crossed
Check red is in AI+ and black is in AI-.
Possible failed transducer
Check linearity of transducer; see Troubleshooting Guide
for more information.
Shorted Transducer
Short in transducer wires
Check for shorted transducer wire or damaged insulation.
Possible failed transducer
Check linearity of transducer; see Troubleshooting Guide
for more information.
Over Temperature
Excessive heating in drive
Check ambient temperature is not above 50°C (122°F).
Check for inoperable or unobstructed fan.
Check vents are not obstructed.
Excessive Runtime
Leak detected
Check for leaks in pipe system.
Application calls for long run times
Extend Excessive Runtime Hours limitation.
Disable Excessive Runtime Fault.
Internal Fault
Internal voltages are out of range
Drive will auto reset and attempt to clear fault. Fault Reset
can be pressed to clear fault as well. Then try to operate
pump. If fault continues Drive may need replacement.
Hardware Fault
Internal hardware failure
Fault Reset can be pressed to clear fault. Then try
to operate pump. If fault continues Drive may need
replacement.
External Fault
The external device detected fault condition and
closed the I1 or I2 input
Check external device.
Low Amps
Under-sized pump
Increase Minimum Speed to 35 Hz.
Low current draw from pump
Thermal protector open in motor (3 wire)
Wait 20 minutes then restart pump.
Missing motor phase
Check all motor connections at the Drive.
Warning
Possible Causes
Solution
Warning LED flashing
Ungrounded Drive, with ground detection
parameter disabled (will operate for 72 hours and
then fault).
Verify ground wire is connected on both incoming voltage
side and motor side of Drive.
With the power disconnected, use an ohmmeter to verify
which pipe the Drive’s transducer is connected to. Also
verify that the input ground wire is at the same potential,
e.g., has approximately the same ohm reading.
Verify the input ground is connected all the way back to
electrical panel.
Jam Warning
Debris in pump stopping motor from turning (locked
rotor).
Drive tries to free debris in pump by reversing or pulsing
motor.
Over Pressure Warning
Pressure rising above Over Pressure setting.
Drive stops and waits 1 minute, then checks that pressure
is below the Setpoint pressure. Below it restarts, if not
checks again in another minute. Can increase over-
pressure value.
* For additional Troubleshooting information, please visit www.sta-rite.com/resources/
images/16455.pdf for a downloadable guide.
PENTEK IntelliDrive
™
Owner’s Manual
PENTEK IntelliDrive
™
Owner’s Manual
21
20
