CHARGING STATION PELLENC CHARGING STATION
56_136922-B
7. INCIDENTS AND TROUBLESHOOTING
7.1. INCIDENT AND TROUBLESHOOTING TABLE
Symptoms
Bluetooth link
icon status
Probable cause
Check
Solutions
Repairer
Indicator
Installation
powered-off
Circuit-breaker of
the line to which
the charging sta-
tion is connected
Re-energize
the line after
verification
Qualified
technician
Indicator
The charging
station is not
paired with the
tablet application
No charging sta-
tion is paired.
Refer to the
pairing proce-
dure in the in-
struction manual
User
Indicator
Tablet Bluetooth
is not activated
The Blue-
tooth status
of the tablet
is deactivated
Activate Blue-
tooth in tablet
Settings
User
Indicator
The charging sta-
tion is powered
on, but the tablet
no longer detects
the charging sta-
tion Bluetooth
Do a Bluetooth
scan to check
the absent charg-
ing station signal
Turn off the
tablet's Blue-
tooth for 10 sec-
onds and then
turn it on again.
Relaunch the
Charging Sta-
tion application
User
Commands are
no longer ex-
changed between
the tablet and the
charging station
Indicator
The electron-
ic circuit board
is defective
PELLENC autho-
rised distributor
Change the
circuit board
PELLENC autho-
rised distributor
Fixed
The battery is
not compatible
with this function
Check the list
of compati-
ble batteries
Battery not
recognized
Fixed
The electron-
ic circuit board
is defective
PELLENC autho-
rised distributor
Change the
circuit board
PELLENC autho-
rised distributor
Fixed
The tablet is
not connected
to a WIFI In-
ternet network
Check the WIFI
status in the
tablet settings
Activate and
configure the
tablet WIFI
User
Sending email
does not work
Fixed
User email ad-
dress is not
configured
Check the email
address config-
ured in the ap-
propriate section
See the configu-
ration procedure
User
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