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Every 3000km (1864 miles)
Action
Check and, if necessary, replace the following parts:
Headset
Wheel hubs
Pedals
Chain
Power controller cables
Repair, maintenance and
service at an authorized
distributor
Every year
Action
Check all bolt and screw connections for tightening torque
Check headset and brake settings
Check the wearing of chain and tension of spokes
Check tyres and wheels
Check the wearing of parts under high stresses
Repair, maintenance and
service at an authorized
distributor
Symptom
Possible cause/consequence and solution
System or screen is not on.
Battery is low.
• Check the battery for capacity if necessary.
Battery is not installed correctly on the battery seat.
• Remove and reinstall the battery. The contact of lock
cylinder has to be secured.
Instrument is not installed correctly, causing the electric
connection to come loose.
• Check that the instrument, buttons, electric connectors on
the handle bar, and the cables/wires around the motor and
controller are connected correctly.
If the symptom persists after performing the checks above;
• Have an authorized distributor to check the bike.
Troubleshooting
Please read the troubleshooting information provided in the user's manual.
Instruments and Power Controller System
Symptom
Possible cause/consequence and solution
The screen keeps flashing
Controller or instrument is not working properly.
• Have an authorized distributor check the power
controller system.
Symptom
Possible cause/consequence and solution
The assistance system is
n o t c o n s i s t e n t w h e n
pedaling.
Incorrect version of program
• Have an authorized distributor upgrade the program
Interference between brake and wheels
• Adjust the brake system
Tire pressure inappropriate or problematic
• Inflate the tire or replace if it is flat
Symptom
Possible cause/consequence and solution
The assistance level goes
back to 0 when pedaling.
Poor connection between wire and controller
• Reconnect or have an authorized distributor check the power
controller system
Motor is damaged
• Have an authorized distributor check the power controller
system
Battery
Symptom
Possible cause/consequence and solution
The screen does not show
the battery is “full” even
though a complete
charging cycle is
performed.
The battery may be subject to surrounding temperature. The
battery becomes hot while being charged.
• Allow the battery to cool down before repeat the charging
cycle.
• Follow the correct charging steps.
Symptom
Possible cause/consequence and solution
T h e b a t t e r y d o e s n o t
charge.
The battery may be poorly connected.
• Make sure the batter y is connected correctly before
repeating the charging cycle.
The indicator on the charger is not on.
• Have an authorized distributor to check the charger.
The battery is damaged.
• Have an authorized distributor to check the battery.
