Patton electronics SmartNode 4520 Series User Manual Download Page 51

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Chapter 6

Contacting Patton for assistance

Chapter contents

Introduction

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Contact information

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Warranty Service and Returned Merchandise Authorizations (RMAs)

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Warranty coverage

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Out-of-warranty service

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Returns for credit

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Return for credit policy

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RMA numbers

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Shipping instructions

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Summary of Contents for SmartNode 4520 Series

Page 1: ...is intended for use in a light industrial environment It is not intended nor approved for use in an industrial or residential environment Sales Office 1 301 975 1000 Technical Support 1 301 975 1007...

Page 2: ...of such license Patton Electronics warrants all SmartNode router components to be free from defects and will at our option repair or replace the product should it fail within one year from the first...

Page 3: ...18 2 Applications overview 20 Introduction 21 Applications for SmartNode 4110 Series 21 SIP and H 323 terminal and PSTN gateways 21 Application Analog line extension over IP 22 Application ITSP dial i...

Page 4: ...3 Load configuration 42 Bootloader 43 Start Bootloader 43 Start up with factory configuration 43 Load a new application image SmartWare via TFTP 44 Load a new application image SmartWare via the seri...

Page 5: ...ng humidity 61 System 61 Dimensions 61 Weight and power dissipation 61 Power supply 62 AC version 62 DC version 62 Identification of the SmartNode devices via SNMP 62 C Cabling 64 Introduction 65 Seri...

Page 6: ...uick start hardware installation procedures Chapter 4 on page 38 describes getting started with the SmartNode router Chapter 5 on page 47 contains definitions for the LED status indicators Chapter 6 o...

Page 7: ...instructions to avoid injury caused by electric shock WARNING The alert symbol and WARNING heading indicate a potential safety hazard Strictly follow the warning instructions to avoid personal injury...

Page 8: ...from other waste and scrap and deliver to the WEEE collection system in your country for recycling 8 SmartNode 4520 4110 Series User Manual About this guide Preventing electrostatic discharge damage...

Page 9: ...Adobe Acrobat Reader toolbar to return to your starting point Futura bold type Commands and keywords are in boldface font Futura bold italic type Parts of commands which are related to elements alread...

Page 10: ...rmation Chapter contents SmartNode Series VoIP routers overview 11 SmartNode 4520 Series router 12 Ports descriptions 14 Reset button behavior 14 SmartNode 4110 Series router 16 Ports descriptions 18...

Page 11: ...y plus Internet access routing VPN and firewall functions and extensive Quality of Service QoS functions The SmartNode 4110 Series Media Gateways equipped with a single 10 100Base T Ethernet port that...

Page 12: ...at support two to eight VoIP calls and vari ous combinations of FXS and FXO ports see figure 2 10 100 Ethern et 0 3 0 2 0 1 0 0 Voice Ports FXS Figure 2 Examples of SN4520 Series rear panels The follo...

Page 13: ...JO stands for FXO ports UI stands for integrated universal input power supply see figure 3 EUI stands for external universal input power supply see figure 3 For example the model code SN4526 4JS2JO EU...

Page 14: ...version see figure 3 labeled as follows AC version Internal power supply 100 240 VAC 50 60 Hz 200 mA DC version 12 VDC 1 25 A Console Front panel Used for service and maintenance the Console port see...

Page 15: ...s VoIP routers overview 15 SmartNode 4520 4110 Series User Manual 1 General information Figure 4 SmartNode 4520 Series front panels Note For LED descriptions refer to chapter 5 LEDs status and monitor...

Page 16: ...General information SmartNode 4110 Series router The SmartNode 4110 Series are compact VoIP Gateways that support two to eight VoIP calls and various com binations of FXS and FXO ports see figure 5 0...

Page 17: ...ated in the extension of the model code The products the following model code conventions apply JS stands for FXS ports JO stands for FXO ports UI stands for integrated universal input power supply se...

Page 18: ...upply 100 240 VAC 50 60 Hz 200 mA DC version 12 VDC 1 25 A Console Front panel Used for service and maintenance the Console port see figure 7 on page 19 an RS 232 RJ 45 connector connects the router t...

Page 19: ...es VoIP routers overview 19 SmartNode 4520 4110 Series User Manual 1 General information Figure 7 SmartNode 4110 Series front panels Note For LED descriptions refer to chapter 5 LEDs status and monito...

Page 20: ...tion Analog line extension over IP 22 Application ITSP dial in access 22 Application Private line automatic ringdown PLAR 23 Application Enterprise campus BRI to FXS telephony extension 23 Application...

Page 21: ...d Note Detailed configuration information for SmartNode applications can be found online at www patton com smartnode Applications for SmartNode 4110 Series The SmartNode 4110 Series device equipped wi...

Page 22: ...s Po w er R un Vo IP Li nk Li nk 10 0M Ac tiv ity En et 1 Co ns ole Vo IP Ga tew ay Ro ut er To IP In te gr at ed Ac ce ss De vice Smar tN od e 45 24 Li nk 10 0M Ac tiv ity 0 0 0 1 0 2 0 3 En et 0 Vo...

Page 23: ...als In this applica tion when one handset is picked up the remote handset immediately begins ringing When the remote handset is picked up the speech path is completed The end to end link supports voic...

Page 24: ...routing in this case is provided by the PBX systems A call routed to the FXS gateway can be relayed on a port to port basis or depending on the dialed number to the remote gateway Note With the use o...

Page 25: ...es router can provide an off premise extension to the corporate network see figure 14 Along with the analog line extension features the SmartNode provides Internet access and VPN connectivity to the m...

Page 26: ...ame telephone handset see figure 15 Using individually con figurable routing tables an outbound call can be directed to the local PSTN connection or to an Internet tele phony service provider ISTP Inb...

Page 27: ...ork Diagram 30 IP related information 30 Software tools 30 Power source 30 Location and mounting requirements 31 Installing the gateway router 31 Mounting the gateway router 31 Connecting cables 31 In...

Page 28: ...cessi ble Note When setting up your gateway router consider cable length limitations and potential electromagnetic interference EMI as defined by the applicable local and international regulations Ens...

Page 29: ...ist in your site log Table 4 Installation checklist Task Verified by Date Network information available recorded in site log Environmental specifications verified Site power voltages verified Installa...

Page 30: ...ovided for several types of network interfaces are described in the following sections Network Diagram Draw a network overview diagram that displays all neighboring IP nodes connected elements and tel...

Page 31: ...Place the router on a desktop or similar sturdy flat surface that offers easy access to the cables The router should be installed in a dry environment with sufficient space to allow air circulation f...

Page 32: ...back of the router The FXS interfaces are connected to analog devices via cables see figure 17 terminated with RJ 11 connectors see figure 19 and table 6 on page 33 for pin out information The FXO in...

Page 33: ...3 0 2 0 1 0 0 Voice Ports FXS Installing the gateway router 33 SmartNode 4520 4110 Series User Manual 3 Hardware installation Figure 18 Analog FXO connection Figure 19 RJ 11 pinout diagram Table 6 RJ...

Page 34: ...hrough wired cable see figure 20 on page 34 Ethernet devices 10Base T or 100Base T are connected to the SmartNode s Ether net ports see table 7 for port pin out listing via a cable terminated with RJ...

Page 35: ...Installing the gateway router 35 SmartNode 4520 4110 Series User Manual 3 Hardware installation Figure 21 Connecting to a host cross over cable required for SmartNode 4110 Series only...

Page 36: ...The router comes with an internal or external power supply This section describes installing the power cord into the router Do the following Note Do not connect the power cord to the power outlet at t...

Page 37: ...that the AC power cord included with your router is compatible with local standards If it is not refer to Contacting Patton for assistance on page 51 to find out how to replace it with a compatible po...

Page 38: ...Connect with the serial interface 40 Login 41 Changing the IP address 41 2 Connect the SmartNode to the network 42 3 Load configuration 42 Bootloader 43 Start Bootloader 43 Start up with factory conf...

Page 39: ...ation Patton SmartNodes can be used for a wide variety of IP based network applications To support and ease the configuration of the SmartNodes configuration templates for the most important applicati...

Page 40: ...rnet 0 ETH0 DHCP DHCP Interface Ethernet 1 ETH1 192 168 1 1 255 255 255 0 Both Ethernet interfaces are activated upon power up If these addresses match with those of your network go to section 2 Conne...

Page 41: ...u can set your IP address and network mask for the interface eth0 Within this example a class C net work 172 16 1 0 24 is assumed The IP address in this example is set to 172 16 1 99 you should set th...

Page 42: ...tively from the host ping 172 16 1 99 Note To ping outside your local LAN you will need to configure the default gateway 3 Load configuration Download a configuration note to your PC from the support...

Page 43: ...loader power on the SmartNode while pressing the reset button Open a Telnet session to the SmartNode via one of the Ethernet interfaces or open a CLI session via the console port if available on the S...

Page 44: ...on where to store the application image Use the default address 0x1800100 file_name path and name of the file on the TFTP server Note use the image file that contains the whole application not the ima...

Page 45: ...0x1800100 Sn4xxx image bin Using default protocol TFTP Raw file loaded 0x01800100 0x0199ca6b 1689964 bytes assumed entry at 0x01800100 RedBoot fis delete n 1 Delete image 1 continue y n y Erase from...

Page 46: ...and first then start the transfer from the terminal program with the command Send file via X Modem or similar 5 RedBoot fis delete n 1 Deletes the first application image Reply with y to the confirmat...

Page 47: ...47 Chapter 5 LEDs status and monitoring Chapter contents Status LEDs 48...

Page 48: ...oring Status LEDs This chapter describes SmartNode gateway router front panel LEDs Figure 27 shows SmartNode 4520 Series LEDs figure 28 on page 49 shows SmartNode 4110 Series LEDs LED definitions are...

Page 49: ...Status LEDs 49 SmartNode 4520 4110 Series User Manual 5 LEDs status and monitoring Figure 28 Examples of SN4110 Series front panels...

Page 50: ...ates the unit is not configured or registered and has no active VoIP connection Flashing green indicates that the unit is attempting or has failed to associate register FXS each port Off indicates on...

Page 51: ...r contents Introduction 52 Contact information 52 Warranty Service and Returned Merchandise Authorizations RMAs 52 Warranty coverage 52 Out of warranty service 52 Returns for credit 52 Return for cred...

Page 52: ...efore ship ment All of our products are backed by a comprehensive warranty program Note If you purchased your equipment from a Patton Electronics reseller ask your reseller how you should proceed with...

Page 53: ...g a request on the RMA Request page in the Support section at www patton com By calling 1 301 975 1007 and speaking to a Technical Support Engineer By sending an e mail to returns patton com All retur...

Page 54: ...EMC Compliance 55 Safety Compliance 55 PSTN Regulatory Compliance 55 CE Declaration of Conformity 55 Authorized European Representative 55 Radio and TV Interference FCC Part 15 56 FCC Part 68 ACTA Sta...

Page 55: ...C on the approximation of the laws of the member states relating to electromagnetic compatibility Council Directive 2006 95 EC on the approximation of the laws of the member states relating to electri...

Page 56: ...ut if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is nec...

Page 57: ...horized maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment mal functions may give the telecommunications company cause to reques...

Page 58: ...Fax and modem support 59 Voice signalling 60 Voice routing session router 60 IP services 60 Management 61 Operating environment 61 Operating temperature 61 Operating humidity 61 System 61 Dimensions...

Page 59: ...ensing Ethernet RJ 45 Voice processing signalling dependent Voice codes G 711 A Law Law 64 kbps G 726 ADPCM 40 32 24 16 kpbs G 723 1 5 3 or 6 3 kbps G 729ab 8 kbps Transparent pass through G 168 echo...

Page 60: ...unneling ISDN speech audio and data Fax Gr 4 UDI 64 RDI 64 Voice routing session router Local switching Interface huntgroups Routing Criteria Interface Calling called party number Time of day day of w...

Page 61: ...tegration with NNM Operating environment Operating temperature 32 104 F 0 40 C Operating humidity 5 80 non condensing System CPU Motorola MPC859 operating at 50 MHz Memory 32 Mbytes SDRAM 4 Mbytes Fla...

Page 62: ...de Model SysObjectID SN4112 JS iso org dod internet private enterprises patton products sn4xxx 5 1 3 6 1 4 1 1768 2 4 5 5 SN4112 JO iso org dod internet private enterprises patton products sn4xxx 19 1...

Page 63: ...JS iso org dod internet private enterprises patton products sn4xxx 3 1 3 6 1 4 1 1768 2 4 5 3 SN4528 JS iso org dod internet private enterprises patton products sn4xxx 4 1 3 6 1 4 1 1768 2 4 5 4 SN45...

Page 64: ...64 Appendix C Cabling Chapter contents Introduction 65 Serial console 65 Start the SmartNode Discovery Tool 66 Ethernet 10Base T and 100Base T 66 Analog FXS 69 Analog FXO 70...

Page 65: ...age current anticipated temperature flammability and mechanical serviceability Serial console The SmartNode can be connected to a serial terminal over its serial console port as depicted in figure 29...

Page 66: ...item in the list Click the Download link and agree to the service terms to save the file to your PC 2 At your PC double click the SNDiscovery exe filename to activate the tool The SmartNode Discovery...

Page 67: ...Node over a cable with RJ 45 plugs Use a cross over cable to a host or a straight cable to a hub See figure 31 host and figure 32 on page 68 hub for the different connections Note The SmartNode 4520 S...

Page 68: ...Ethernet 10Base T and 100Base T 68 SmartNode 4520 4110 Series User Manual C Cabling Figure 32 Ethernet straight through...

Page 69: ...lication with respect to volt age current anticipated temperature flammability and mechanical serviceability Applicable to SmartNodes equipped with FXS ports The FXS ports are connected to analog term...

Page 70: ...tNodes equiped with FXO ports The FXO ports are connected to analog phone lines via cables terminated with RJ 11 connectors see section FXO port on page 73 for details on port pinouts 10 100 Ethern et...

Page 71: ...71 Appendix D Port pin outs Chapter contents Introduction 72 Console port 72 Ethernet 10Base T and 100Base T port 72 FXS port 73 FXO port 73...

Page 72: ...information for the ports of the SmartNode Console port Configuration settings 9600 bps 8 bits no parity no flow control Figure 35 EIA 561 RJ 45 8 pin port Note Pins not listed are not used Ethernet 1...

Page 73: ...two positions 3 and 4 are used according to table 13 Table 13 RJ 11 socket Pin Signal 3 Ring 4 Tip Note Pins not listed are not used FXO port The FXO ports use an RJ 11 connector with 6 positions The...

Page 74: ...74 Appendix E SmartNode 4110 Series factory configuration Chapter contents Introduction 75...

Page 75: ...4110 Series devices are as follows 4110 Series Factory configuration file sntp client sntp client server primary 129 132 2 21 port 123 version 4 system ic voice 0 low bitrate codec g729 context ip rou...

Page 76: ...76 Appendix F SmartNode 4520 Series factory configuration Chapter contents Introduction 77...

Page 77: ...dhcp server DHCP network 192 168 1 0 255 255 255 0 include 1 192 168 1 10 192 168 1 99 lease 2 hours default router 1 192 168 1 1 domain name server 1 192 168 1 1 context ip router interface eth0 ipa...

Page 78: ...78 Appendix G Installation checklist Chapter contents Introduction 79...

Page 79: ...og Table 15 Installation checklist Task Verified by Date Network information available recorded in site log Environmental specifications verified Site power voltages verified Installation site pre pow...

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